Our family travels and trades our timeshares 2-3 times per year. This is the worst trade we've ever made. Location is great, but the staff is rude, unhelpful, and has no idea what customer service is all about. The mattresses on the beds have to be at least 20-25 years old....very thin & very uncomfortable. There is one elevator that works half the time. My husband is recovering from back surgery, and they put us on the 3rd floor. Of course, after 9:00 pm, you are out of luck if you need anything. Everyone leaves & the number you are to call does not accept calls after 9:00 pm either. We were told to call the fire department if we needed anything. There is no lifeguard at the beach, and twice someone defacated in the pool & they had to close it for the day. No apologies, no trying to make up for it. We were basically told there was nothing we could do and to just deal with it. Half the dishes in the kitchen had food stuck on them because they were obviously not cleaned well by the previous guest and the housekeeping didn't check the dishes either. We will not be returning to this joke of a resort.
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- Also Known As:
- Turtle Reef Club Hotel Hutchinson Island