We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Good food but sad experience” 3 of 5 stars
Review of Havana Cabana - CLOSED

Havana Cabana
Cuisines: American, Cuban, Caribbean, Latin
Dining options: Lunch, Brunch, Dinner, Breakfast, Seating
Restaurant details
Dining options: Lunch, Brunch, Dinner, Breakfast, Seating
Austin, Texas
Level Contributor
230 reviews
158 restaurant reviews
common_n_restaurant_reviews_1bd8 102 helpful votes
“Good food but sad experience”
3 of 5 stars Reviewed July 20, 2014

We stopped in for lunch but was met at the door by the waitress -- actually trying to get us to leave...because they were backed up and unable to service customers quickly. She was informative that the wait could be 30-40 minutes to get our food...but we have never experienced anything quite like this day. I did count 15 customer leave after the waitress talked with them and never come inside. There was a table of about 7 and a large to go order in front of that...us ( a table of two) and a table of four in the place. I observed the cook-chef--getting very frustrated and ranting under his breath and snapping at his help and he actually threw a piece of aluminum foil across the counter at the man that was helping stock things up and get the to-go orders ready for pick up. I heard the cook make remarks out of complete frustration that customers should not hear. I realize we came in on a bad day-- maybe someone did not show up or something. Maybe they should have just locked the doors and taken care of the guests they had inside? My husband is an executive chef and he was with me and we were astonished at what was going on. The three of them ( Cook, waitress and waiter) were upset and it was quite obvious. They could not handle the orders. I watched to see what they would do and see if they could re-gain control--- but it never happened while we were there. Our food came to us in about 30 mins and it was good. But, my stomach hurt from watching all the commotion in front of us. I felt tense and nervous watching them. You go out to eat to relax and enjoy the meal. I hope things worked out for them. We entertain a lot and have company in from out of state and like to take them to locale restaurants...but we probably will not try this place again.

I do hope other have a more wonderful experience and enjoy the food -- because it is good.

  • Visited July 2014
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Atmosphere
    • 3 of 5 stars
      Service
    • 3 of 5 stars
      Food
Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

49 reviews from our community

Visitor rating
    15
    17
    10
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
Dublin, Ireland
1 review
“Excellent service”
5 of 5 stars Reviewed July 10, 2014

Food here was fantastic, 9 of us arrived late last Thursday evening, we were given a table straight away, no children's menu but we were assured that they could have a smaller dinner of anything on the menu. Food arrived very promptly and each of the dinners were fantastic and excellent value for money. I would highly recommend this restaurant.

  • Visited July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Bernie995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Havana Cabana”
5 of 5 stars Reviewed July 1, 2014

Great food good Cuban sandwich! There black
beans are really good also. Interior is unique and
also has seating outside.

Visited May 2014
Helpful?
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clermont
Level Contributor
45 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Hidden Away”
4 of 5 stars Reviewed June 11, 2014

We found Havana Cabana by accident. We stopped in for lunch and were surprised. The empanadas I had were good but the crust was just a little burned on one side. The rice and beans that were served had just the right amount of spice. They have good Cuban sandwiches. If you like Cuban food this is the place to go. The atmosphere is like having lunch in a library - very interesting. We will go back again for sure.

  • Visited June 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 4 of 5 stars
      Food
Helpful?
Thank TFB-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“BEYOND TERRIBLE”
1 of 5 stars Reviewed May 24, 2014 via mobile

The steak was bread crumbs with no flavor, I'm still looking for the steak. The bread was hard like leather. The chef needs to hire a chef. The only purpose this food served was to clean out our stomachs. It served as a LAXATIVE. WE WERE VERY DISSATISFIED AS YOU CAN TELL. THE ONLY THING THAT WAS GOODS WAS THE FREEZER BECAUSE THE SODAS WERE VERY COLD. THERE IS NO HAVANA ,IN THIS HAVANA CABANA !

Helpful?
Thank Haydee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Havana Cabana also viewed

Holmes Beach, Anna Maria Island
Holmes Beach, Anna Maria Island
 
Holmes Beach, Anna Maria Island
Holmes Beach, Anna Maria Island
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing