We stayed at this property twice - once before our cruise for 2 rooms and once after our cruise.
Both times the property was over sold. We were upgraded to the owners penthouse suite for our first night because this is the only room they had left and it had 2 bedrooms. We were lucky to have had a place to stay this night.
Our last night is a very different story. Again they were over sold. They didn't seem to care at all at the front desk. They told us we would be staying at the Hollywood Beach Towers next door. We went over there and it was a nightmare. We never received a room until after 530pm we had been waiting since 1pm regular check in time is 3pm.
We walked into the room (401 which are the pictures posted on this site by another unhappy guest) and wanted to run out it was so old and totally 70's decor. The worst thing is it was worse than dirty. The master bath had body hair all over the floor, tub toilet and sink area. The master bedroom had coffee cup marks and body hair on both night stands the chair in the living room was broken and on and on. I called to the front desk. I was advised they didn't have enough housekeepers to come in and clean it properly until the night crew came on shift!!! I told the staff I wanted to be moved and was told they were sold out. I then tried to find a different hotel - no luck as all hotels were full. We had no choice but to stay.
Before going out to dinner I stopped at the front desk. I told them we would be back after dinner and expected the room to be cleaned prior to our return. They said they would try. The problem is the HOUSEKEEPING TEAM no being able to do their job.
They did clean the master bath and gave us 1 roll of toilet paper. I slept in my clothes as could bear the thought of sleeping between the sheets.
I have called the hotel to talk with the manager and have not received a call back.
So all I can say is be very careful if you want to stay at this property. It may be best to spend a little more and find a different location.
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- Also Known As:
- Hollywood Beach Tower Hotel Hollywood