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“Beautiful facility, horrendous service”

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Seminole Hard Rock Hotel Hollywood
Ranked #5 of 66 Hotels in Hollywood
Certificate of Excellence
A TripAdvisor Member
“Beautiful facility, horrendous service”
Reviewed July 30, 2005

The facility is beautiful...great rooms, nice stereos, baths and showers are great, pool is fantastic. Unfortunately, in every way, the service is awful. We waited over an hour for food in the middle of the morning when the restaurant wasn't busy. Valet parking? Forget it! They are rude and won't even let you call in advance to have the car brought around. Many members of the hotel staff were rude and angry. We did not gamble, so can't comment on that side of the operation.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed July 27, 2005

My wife and I took my 2 daughters, one son-in-law and two grandchildren to the Hard Rock Hotel in Hollywood Florida. Not a friendly place!!! We stayed there four nights. The hotel was clean and neat but it's new.

The staff was not friendly or helpful. They were like the Gestapo with the children. The security are all dressed in black with a silver badge on their chest. On a few occasions I asked them questions and they couldn't understand me or speak English. My granddaughter was not allowed to stop and look at me while I was playing the slots machines. She was told to move on and not look at the machines. That's nonsense... Children are not allowed in the casino or any lounge areas. They are allowed to walk the perimeter outside these areas but don't look at the machines...

The pool is very nice and is great for children. They have a water slide which is very nice. Remember, it's new... The rooms are very nice and the beds are comfortable.

There is not a lot to do at this hotel. It's basically the pool and gambling...
The gambling is limited to slot machines, which don't have a great pay off and table poker. No free drinks. You pay for everything...

We're from New Jersey and if I want to gamble, I'll go to one of my casinos.
Free drinks, better pay offs and table games. I didn't see a lot of winners...

One last thing, there are no shuttles from the hotel to the beach, airport or anywhere. We had to take a taxi to the Publix to pick up diapers from my baby granddaughter. There are no convenience stores near this hotel. Be prepared to spend a lot of money on taxi rides...

The food is ok... The Council Oak is a great restaurant but be prepared to spend a lot of money. Around $40.00 for a steak...

I personally won't go back to this establishment. There are too many other places to stay and have a better time. Don't waste you time and hard earned money on the Hard Rock Hotel.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 12, 2005

Beautiful hotel. The room was wonderful...bed was so comfortable and cozy, everythin super clean, great big bathroom, pay movie channels, wonderful view. music throughout hotel, cool lights and decor. We got room service which was a bit expensive, but so much fun and the best, best shrimp cocktail we have ever had. Room service is until 6:00 a.m. which is great. Awesome pool area, but closes way too early. Staff is professional, but we had to wait to check in a little too long. The biggest complaint we have is everything closes to early as far as restaurants and bars--were expecting more Las Vegas type hours. Oh, and they only offer pokers and slot machines...they do not have blackjack tables, but that is not their fault...that is politics. Express checkout was great and easy for us. Overall, we thouroughly enjoyed our experience and would definitely stay there again.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 12, 2005

We stayed in this hotel for th 4th of july weekend and absolutely loved it even thought we lost all our money gambling. Casinos are alot of fun and even though you don't get free drinks when gambling you atleast get $1 drafts. Also, plenty of resturants around to eat and they are reasonably priced and the food is outstanding. Pool area is also great and when we where there they were doing a great job keeping not hotel guests from going to the pool. Had to wear a wristband so they could indentify you as a hotel guest. Water slide is alot of fun also. If you are planning on going to the pool get there early so you can get good seats by the pool. The pool starts getting crowded early and all the lounge chairs begin to disappear quickly. Atleast go down and put your towels on the chairs you want to sit it. (towels are provided by hotel) Overall I would say if going to fort lauderdale stay here and you will enjoy the time here.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brilovett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed July 12, 2005

Nice hotel with great size room, very comfortable and with a huge bathroom. We stayed just one night, using it as a first night stop after arriving from England.

The check-in staff were unfriendly and blunt and we felt more like intruders than paying guests.

Bell hops and valet parking staff were more friendly and helpful, although it was irritating not to be able to call from our room for our car - we had to go down to the hotel entrance and then wait for it.

Couldn't get in the Hard Rock Cafe as it was very busy so ate dinner at Tequila Ranch at Seminole Paradise, which was excellent.

We had breakfast at the Blue Plate which was very good value and served by helpful, friendly staff.

Would stay there again en route to somewhere else but some of the staff need a lesson in customer service so I would be reluctant to stay for any length of time.

Stayed June 2005
Helpful?
3 Thank Welshquin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 24, 2005

My friend and I stayed at the Hard Rock on May 5th - May 9th. First impression of the hotel was that it seemed like a fun place. I liked the music everywhere and there were beautiful people everywhere. The room was okay. The view was of the roof. The beds were nice and comfortable. The bathtub was nice because of the adjustable temperature feature. The housekeeping was terrible. We asked for extra towels and never got them. The next night we needed more towels and they finally brought some pool towels up. I think they need to invest in more towels. The pool was nice and the water was warm. The water slide was fun. We booked our hotel room through Hotels.com and they gave us a bunch of coupons for free drinks at the pool and 1/2 price lunch or dinner at the Hard Rock Cafe or the Blue Plate Diner. The bar at the pool was good and the food was good too. The hotel had a nice gym and spa. One nice feature is that they don't make you pay to use the gym like most hotels. The equipment was very nice. Another great thing about this location is that Seminole Paradise is attached. This has bars, resturants and shops. This is the hot place to be! We were there for Cinco de Mayo and it was crazy! There were Corona stands everywhere and fireworks. We went to Tequilla Ranch for dinner and then to hang out. Their fajitas were wonderful. Their big draw is a mechanical bull. Thursday night was insane. First there were two women on the bull then a woman with a thong got on. As we were leaving two girls got on with no underwear and the picture phones were going crazy. The hostess told us later that a woman got on and took off all her clothes. There are also several nightclubs and bars that were packed. These places stay open until 8am on the weekend.
If you are looking for a fun place and can get a good rate (less than $150), then this is a good choice. It is not on the beach, but it is close to many things. One word of caution - watch your speed coming out of the airport. After we got our rental car, we got pulled over for speeding. We had just gotten off the highway, when we got pulled over. We hadn't even seen a speed limit sign. You can tell that the police use this as a money maker.

Helpful?
7 Thank rene20874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach County, Florida
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 6, 2005

We stayed there on a weekday night -so we missed the lounge act, but I had a surprise planned for the husband. Stereo music in the room. Incredible room. Luxurious bathroom. They provided some upscale bathroom sundries with the room that I really enjoyed. You will feel spoiled. Food was excellent, and you will pay considerable money for that. Our service was excellent though. The drinks at the casino bar were outstanding. Bartenders were very patient with my trying the different tequilas - and they have everything you could want and haven't heard of. (Milagros tequila - not the reposado -in the agave glass bottle - is the best!) I went shopping while the husband played slots. I enjoyed that and there were lots of unique things to browse rather than the same old stuff. Slots were tight! The daub thing is confusing for us because we haven't had to play that way in other casinos. There were other things opening and I can't wait to go back and play around that place and explore the new things. There memorabilia displays were very cool and interesting. The pool was awesome - the music plays underwater as well. We got to journey to the top of the "mountain"/waterslide and discovered a jacuzzi hideaway. Way fun - but remember it is a casino with lots of cameras for security. We didn't contemplate that at first....but we loved the luxury of their robes. Everybody should slip away and do this hotel even on a weekday. We are getting ready to do it again. For the price of the room - I balked, but if you can get it on the discount price you won't be disappointed.

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank constantgardnereg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Seminole Hard Rock Hotel Hollywood

Property: Seminole Hard Rock Hotel Hollywood
Address: 1 Seminole Way, Hollywood, FL 33314-6407
Phone Number:
Location: United States > Florida > Broward County > Hollywood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Hollywood
#3 Spa Hotel in Hollywood
#3 Luxury Hotel in Hollywood
#5 Business Hotel in Hollywood
#8 Romantic Hotel in Hollywood
#10 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Seminole Hard Rock Hotel Hollywood 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale’s world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. As South Florida’s premier entertainment destination, Seminole Hard Rock hosts top-name acts at its 5,500–seat Hard Rock Live concert arena and offers more than 100 table games, 2,000 of the most popular slots and a stand-alone poker room. Fine dining options include Council Oak Steaks & Seafood, the resort’s signature steakhouse, and Kuro, a luxe and socially vibrant restaurant offering new-style Japanese cuisine. The resort also features contemporary and casual eateries, including Blue Plate, the hotel’s 24-hour, diner-inspired restaurant; Constant Grind, a gourmet coffee and pastry shop; and the ever-famous Hard Rock Cafe - Hollywood, part of Hard Rock’s 155 globally recognized rock ‘n’ roll restaurants. ... more   less 
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Also Known As:
Seminole Hard Rock Hotel And Casino Hollywood
Seminole Hard Rock Hollywood
The Hard Rock Hotel Casino Hollywood
Hard Rock Hotel Hollywood Fl

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