Let me start by saying that I had fairly limited expectations. We had to fly into FLL on the Saturday Morning after Thanksgiving, but since we are big College Football fans, and that is a huge College Football day, we just wanted a place near the beach, where we could spend the day and evening watching college football. We weren't picking up our rental car to drive to the Keys until the next morning, so we took a cab to the hotel.
We arrived about Noon, and our room was ready. The room was considerably less than I expected but we dropped our stuff and turned on the TV - it appeared to be satelite, but we couldn't get any channels to come in. Back down to the desk, the guy said that someone checking out mentioned there was some kind of problem and he would call the cable company. In the lobby he had something from Netflix playing. This should have been a hint.
We told him that we really wanted to watch football and we'd go get some lunch and come back. We returned a couple of hours later and he said that the cable company wouldn't be out until Monday. I had prepaid through Hotels.com, so I requested my money back. He said I would have to talk to "Her" on Monday and gave me a phone number to call.
We gathered up our stuff and started walking, to find another hotel. Fortunately, we found Grenier's on the Beach, right next door closer to the beach. It was a much nicer room, had a good sized TV with cable and was pretty much everything we wanted for roughly the same price.
On Monday, I started calling the number I had been given. I left several messages, but never got any response. I finally called Hotels.com and they gave me my money back. Not how I wanted to spend time on my vacation!
All in all, a very unsatisfactory experience!
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- Also Known As:
- Silver Spray Hotel Hollywood