The hotel needs some updates, which they have begun to make. The place is clean but you can tell that the rooms are a bit outdated and the rug is old. The kids's pool area is great, the middle pool is like a sauna, hot/warm and the bottom pool is long and comfortable but everything has an automatic 20% gratuity on top of the resort fee. We had breakfast and we all had the buffet so we got charged 20% gratuity for serving ourselves the food and for having a waiter bring 2 juices and a chocolate milk. Its crazy to just keep tacking on the extra gratuity on minimal services.. The biggest problem is that they have outsiders coming in and out of the hotel to use the pool. The problem is so much that they have to issue wrist bands to keep people that are not guests from using the facilities but it does not work very well. Also, they charge almost $40 for valet??? are you kidding me??? you have to park across the street to pay $26??? of course a 20% gratuity on the 40.00 valet service... Too expensive for the experience.

I will start off by saying this resort is beautiful, it has a resort condo feel, very clean and housekeeping staff are friendly. They don't like to replenish bottles of water, I had to ask daily but they were always willing to give them. Check in was relatively quick but I can see how it could be the complete opposite if you check in when a rush of people come in. This resort is BUSY, we stayed over the course of a weekend and it can get loud and it is tough to find a place to sit in the lobby. If you stay at the bar make sure you are aware that tax and tip is added to every bill pretty much no matter where you go on the resort. IT SAYS SERVICE CHARGE ON YOUR BILL. Also if you question the front desk about this charge they act as though they dont know what it means. I GOT THE ANSWER THAT IT WAS A DIFFERENT DEPARTMENT AND THEY WERE UNSURE. Different dept? Is all one hotel. So stupid! If you are a smoker beware that you cannot smoke anywhere you must go to the beach or to the very front of the hotel, and god forbid you lose your lighter and need matches, if you do the front desk will tell you it is a smoke free resort and walk to 7/11. THE BAR HAS MATCHES!!! It is crazy! Depending who you encounter when you stay you will get a different experience. Overall this resort is great but do be aware there is a resort fee, which was kindly waived for us. There is a parking charge and the WIFI connection is not stable.

I don't know where to begin....but first - 2 stars because the room was very nice and comfortable. We had the worst experience at this hotel this past weekend. This "resort" reminded me of Spring Break Cancun. Awful. There was a 45 minute wait to check in, their key system was down (okay, not their fault), the pool areas were a circus, there were even Hollywood police walking around the grounds! There are people walking around the hotel with no shoes on, bathing suits without a top, breasts hanging out - I'm sorry, but I don't judge and I am pretty liberal, but when one pays a lot of money for a hotel that used to have a lot of class, seeing low class people walking around with pizza boxes and coolers (!) - not even close to five star.

The valet service was a whole separate hot mess, OMG! We never ever have experienced anything so bad, no organization at all. The valet people have NO clue how to operate cars coming in and out. They use one lane for dropping off plus people taking out their cars. Every time we would call down, we were told "less than 10 minutes." WHY say this when our car keys were not even given to the valet driver?! On Saturday night, we waited for 40 minutes for our car! Someone told us yesterday their car was lost on Saturday night! There needs to be a better solution. And maybe a whistle might work (it does in NYC!) for the captain.

Unless you have kids, big party and looking for a Cancun/DR atmosphere, this is for you. But if you are looking for a chilled relaxing place with your partner this is not the place. No bueno!