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All reviewscruise portfront deskshuttle servicecomplimentary breakfasttaco bellcomplimentary shuttlethe breakfast areaconvenient locationlauderdale airportstayed here for one nighthousekeeping staffbed was very comfortablerental carliving roomfull kitchenftstirling
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Reviewed November 6, 2012

We stayed here for one night following a visit to the beach area of Hollywood. The hotel was very convenient to the airport and offers a free shuttle. The staff was friendly and efficient. The room was comfortable and quiet, although my bed could stand to be replaced. There was no restraurant on site so the staff offered several places that deliver. We had a late stay due to the time of our flight departure. The shuttle driver was very pleasant. There could be improvement in the free breakfast as far as quality is concerned. Overall a good choice for pre or post cruise stay.

  • Stayed: November 2012, traveled as a couple
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2  Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinguhere, Manager at Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you for taking the time to share your most generous feedback from your recent stay with us. We are happy that we exceeded your expectations and provided you with a superior level of service.

We look forward to welcoming you back soon.

Thank you,

Shonelle Boucher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

We stayed at this property one night prior to boarding a cruise ship. For one night, it wasn't bad. The hotel offered a free shuttle to their property from the airport. I called the hotel right after I got my bags, and by the time we walked to the pickup point, they were there waiting. The check-in process was a breeze. The lobby clean and neat - what I have come to expect from the Hampton brand. The front desk staff were very friendly and made us feel welcome.

We arrived at our room, and as I was beginning to unpack a bag, my wife called my attention to the bed. The bed was neatly made, however there was a noticeable boot print on the sheet, near the pillow. Thinking it may possibly be a stain that had not come out in the wash, I touched it with my finger - YUCK! It was a fresh stain. It was as if someone had worn a dirty boot and stepped on the bed to reach something above it. I called the front desk and they placed us in another room. This transition was seamless, as the desk clerk met us on our floor and provided us with a key to the new room.

The new room was missing the obvious boot print on the sheet, but had a slight odor. Nothing earth-shattering and we just wanted to get some rest after a long day of travel from the west coast. The room was nicely furnished, and had the right amenities (coffee maker, refrigerator, microwave oven). The room did show some signs of wear - paint chipped in a couple of places, however it was comfortable.

We slept in and missed the breakfast buffet. There are a couple of small restaurants within walking distance - including McDonalds. There's also a Winn Dixie grocery store and a Big Lots in case you forget something, or want to purchase extra odds & ends for a cruise.

This hotel also offers a free shuttle to the cruise port - a good deal considering other places wanted up to $16/person for the same service.

All in all, not a bad stay, but not quite up to the standard of Hampton Inns. Where this place really shines is it's shuttle service, customer service, and close proximity to the airport and cruise port.

  • Stayed: October 2012, traveled as a couple
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2  Thank cuffemdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinguhere, Manager at Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port, responded to this reviewResponded November 13, 2012

Thank you for choosing our Hampton Inn & Suites Ft. Lauderdale Airport/Hollywood during your recent visit to our city. I am terribly sorry to hear that your stay with us was less than satisfactory. Please accept our deepest apologies with the issues you may have encountered during your stay.

It is our goal to provide every guest with a superior level of service and regret that you were not satisfied with your stay at our property. Please rest assured that the comments you provided will be appropriately addressed. Thank you once again for your comments and your kind praise of our staff.

Once again, please accept our apologies.

Thank you,

Shonelle Boucher, AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

Our stay at the hotel was pretty mediocre. They were doing renovations which meant that there was no lobby and the continental breakfast was scale back massively. We found the housekeeping to lacking consistency. Only one day out of the five days there our room was really cleaned.

On the fourth day of our trip the housekeeper took very long to come and clean the room. We left from after 9am and came back at 11 am with the house keeper was right across from the room. So we left again for an hour and came back and to our surprise the room had not been touched. we decided to wait in the room to see if some one was coming to clean the room.

when the housekeeper finally did come, we left a third time to give her time to deal with the room. when we came back from getting something to eat, our room was dirty only with a made up bed and thrown out garbage. The floor was still dirty even though the housekeeper brought a vacuum with her. She left both the clean and dirty towels in the room. the dirty towels were left on the tub and face bowl like how we left them. The bed sheets were not shaking off just or changed. It was disgusting!!!!

She did not wipe down the tables or leave extra cups for us to use. To add insult to injury, when we were coming back to room before realizing that our room was pretty much in the state that we left it, we met the same housekeeper down stairs. This was a black lady who had no teeth in the front of her mouth and she was explaining how tired and hungry was to us. Then she said she had a question to ask us back in the room, but before she could ask we were gone... It almost felt like she was going to ask us to give her something but was afraid to do so downstairs where we met her.

We paid $800 to stay at this hotel and we felt we got ripped off. The renovations although necessary was highly inconvenient, but the housekeeping was horrible. My advice, you can do better elsewhere!!!

Room Tip: Spend a little more and go else where!
  • Stayed: October 2012, traveled with family
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1  Thank dudette2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinguhere, Manager at Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port, responded to this reviewResponded November 13, 2012

Thank you for choosing our Hampton Inn & Suites Ft. Lauderdale Airport/Hollywood during your recent visit to our city. I am terribly sorry to hear that your stay with us was less than satisfactory. Please accept our deepest apologies with the issues you encountered during your stay.

Our goal at the Hampton Inn & Suites Ft. Lauderdale Airport/Hollywood is to please every guest every time. Please rest assured that the comments you made will be addressed with the appropriate department heads, and we will work even harder to provide you with the superior level of service you deserve if you should chose to stay with us again. If there's anything we can do to further ensure your satisfaction please let me know.

Your feedback is appreciated.

Once again, please accept our apologies.

Thank you,

Shonelle Boucher, AGM

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Reviewed October 8, 2012

The Hampton Inn was a nice room at a good rate; the property is close to the Hollywood/FLL airport (right off I-95). We stayed here recently for a wedding and the lobby was undergoing renovations. The asst. property manager, Shonelle, sent an email letting us know this in advance. After checking in, we arrived in our room and the temp was over 80 degrees, we adjusted the thermostat and left for about 1/2 hour. When we came back, the room was still over 80. I went downstairs and Shonelle immediately moved us to a different room that was comfortable.

The suites have a full kitchen with a two burner stovetop and full size fridge which was convenient for storing snacks, juice and water. Flat screens in the living and sleeping areas and housekeeping was nice and did a good job daily. If/when you arrive at night, you can see a security guard on premises and in the parking area (which was well lit).

All in all, if we are in the FLL/Hollywood area again, we will stay here.

  • Stayed: October 2012, traveled as a couple
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1  Thank MsPerfection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinguhere, Manager at Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port, responded to this reviewResponded November 13, 2012

Thank you for taking the time to share your most generous feedback from your recent stay with us. We would like to apologize for the inconveniences you experienced. We are happy that we exceeded your expectations in resolving those issues. Our goal is to provide you our valued guest with the superior level of service you expect and deserve.

Once again, thank you for sharing your experience and providing your feedback.

We look forward to welcoming you back soon.

Thank you,

Shonelle Boucher, AGM

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Reviewed September 27, 2012

Hotel in pristine condition and super clean. Excellent service all around. Staff went above and beyond call of duty and friendly. Excellent breakfast included. Nice bedroom amenities. Price reasonable. Would stay there again for sure.

Room Tip: Ask for the King size bed
  • Stayed: September 2012, traveled on business
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Thank Gabriel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinguhere, Manager at Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port, responded to this reviewResponded November 13, 2012

Thank you for taking the time to share your most generous feedback from your recent stay with us. We are happy that we exceeded your expectations and provided you with a superior level of service. The goal of our staff is to provide you our valued guest with the service you expect and deserve.

We look forward to welcoming you back soon.

Thank you,

Shonelle Boucher, AGM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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