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“Wonderful stay that started with a few inconveniences...”

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Crowne Plaza Hollywood Beach
Ranked #5 of 71 Hotels in Hollywood
Certificate of Excellence
Tinley Park, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful stay that started with a few inconveniences...”
Reviewed April 20, 2013

This was our first vacation to Florida and the Crowne Plaza Hollywood Beach was a great place to start. Located right off the beach in South Hollywood, it was a relatively quick taxi ride from the airport. We arrived early (around 11:30am) and were still able to check-in. They only had a 2 Double bed room as opposed to the King which we prefer, but since it was so early, we took the room.

When we got into the room, it was a little warm so I went right to the thermostat to turn it down a few degrees. We also noticed the room was a little dirty in the bathroom, but we didn't pay too much attention to it. I locked up my electronic equipment in the safe and we went to the pool for a few hours. When we came back to the room, it was still very warm. I checked the thermostat and it was actually warmer than when we arrived. I went to put my camera back in the safe. It opened but would not lock again. It was stuck on the "OPENED" prompt and none of the buttons were functioning (I'm relatively tech-savvy and know how to work a safe, so it wasn't a user error). Finally, when I went into the washroom, the bathroom door would not close completely.

After all of this, I decided to call the front desk and see if we could switch rooms. Thankfully, they let us switch to a King-bed room and everything turned around. Our 2nd room was perfect. The air worked perfectly, cooling us to a nice 70 degrees, so did everything else in the room.

The pool is excellent. Very large, warm and refreshing. The Tiki Bar is also great; I recommend a Lava Flow, they're excellent. The staff was very helpful along the trip as well, making sure everything was up to par and above expectations.

I would've given this hotel a 5-star review if it weren't for the first room mishap. However, we shouldn't have to ask for a room with working A/C, safe and a closing bathroom door, so I downgrade the stay to 3-stars.

  • Stayed April 2013, traveled as a couple
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Helpful?
1 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear Kevin K,

We truly appreciate you taking the time to share this review with us.
We're so sorry to hear of the mishaps in your first room but happy we were able to get you a perfect room. Thank you so much for the wonderful feedback of our amenities and our staff services. We strive to exceed our guests expectations and always appreciate receiving feedback when we do. We look forward to having you stay in the near future.
Thank you,

Tana F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Haverhill, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 18, 2013

I just arrived home from a three night stay at the Crowne Plaza hotel and cannot wait to return! It is a truly beautiful, family friendly hotel. The pool area is second to none, a tropical oasis. It was diesigned for both adults and children. My children had a ball and made friends with many other children. The rooms are spacious and have a small fridge and coffee pot. Rooms also have lovely balconies. Front desk were very helpful and friendly, as was all of the staff. The location is prime, just across the street from the ocean. The restaurant is a bit pricey, however there are many places to eat close by. My family was very pleased. We will return.

  • Stayed April 2013, traveled with family
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Helpful?
3 Thank mtcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear mtcar,

Thank you for sharing this great review with us.
We're so pleased to hear how much your family enjoyed their stay with us, especially the children.
Your feedback on our staff services and amenities are much appreciated and we can't wait to welcome you all back to Hollywood. Have a wonderful Spring!

Tana
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London
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 18, 2013 via mobile

Was attending a convention at the Westin Diplomat in Hollywood. As the Westi where the venue was taking place was full, I booked across the road at the Crowne Plaza.
Nice hotel, close to the Westin, nice room with a lovely bed! Pool area was very nice next to the inner water ways!

Would recommend !

  • Stayed April 2013
    • Value
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    • Rooms
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Helpful?
1 Thank EST_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear EST_8,

Thank you for choosing to stay with us during your conference!
We appreciate you taking the time to share your experience with us. We're looking forward to seeing you soon and hopefully for pleasure so you can enjoy all that Hollywood has to offer.
Have a great Spring!

Tana
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Ashland, Kentucky
1 review
Reviewed April 13, 2013

The ice machine on the floor was not working and no ironing board was in room. When asked for them, the front desk Manager tried to teach me how to look for one in the room! Well, I did 4 times but that did not create a board that was not there. And it took them 40 minutes to deliver the board and 55 minutes to get the ice since "they wee busy". The front desk manager was very rude, to top it off.

  • Stayed April 2013, traveled on business
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Helpful?
Thank Kirti J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 17, 2013
Dear Kirti J,

Thank you for taking the time to share your experience with us.
We are sorry to hear of the inconveniences you encountered during your stay. It's not clear why there was a miscommunication with receiving an ironing board for your room but we apologize for the delay. Please be sure that this type of service is not acceptable in our hotel and we'll be sure to discuss your feedback with our management team.
Thank you again for your time.

Tana F.
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Znojmo, Czech Republic
Level 6 Contributor
135 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed April 8, 2013 via mobile

We stayed two times on this hotel, it was good, but I was in better one. Our apartment was clean and spacious, but the bathroom was quite old and in the oceanview stand other buildings. On the other hand the swimming pool was great and the supermarket is nearby.

  • Stayed March 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Ewangelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 17, 2013
Dear Ewangelle,

Thank you for choosing to stay with us again!
We're glad that you enjoyed your stay and loved the pool. We will discuss your concerns regarding the bathroom with our management team and take necessary action to improve.
We truly appreciate your time and look forward to seeing you soon!

Tana F.
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Vermont
Level 6 Contributor
188 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 8, 2013

the Crowne Plaza is in Hollywood, Florida, just a few miles from Miami. the staff is nice, the room is large and clean but the phones in the room don't work! they've been fixed twice but still aren't working. Also, the alarm clock has to be fixed by the tech staff!

Lovely pool, nice restaurant, not a great area in terms of walking to shops or restaurants, but there is a trolley five days a week which Bria you to the beach or downtown.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank CathieS42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 9, 2013
Dear CathieS42,

Thank you for taking the time to share this great review with us.
We appreciate your wonderful feedback of our hotel and amenities. We are sorry to hear of the inconvenience with the telephone and alarm clock. Hopefully we were able to provide you with new ones during your stay.
Did you get the chance to ride the Hollywood Trolley? While there are only a few restaurants within walking distance, the trolley brings you to Downtown Hollywood and the Broadwalk, which has tons of dining and shopping.
Thank you again for this review and we hope to see you soon!

Tana F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2013

My family and I spent 5 days at this hot mess hotel and it was one of the worse experieinces I have had at a hotel in years. The room was old and in urgent need of an upgrade and deep cleaning. The beds were terrible with huge valleys in each one showing that these beds have not been upgraded in years. I have been taking pain killers since day 2 of our stay and have doctors appointments all week. We complained of bugs throughout the stay. The closet doors were broke from day 1 and I notified the front desk and concierge numerous times with no response (I came very close to throwing them out the balcony - very frustrating). The phone didn't work and when I asked them to be repaired so I could call in advance for my car they never responded.
The food was average at best and very over priced not worth it at all. One bright spot in the dining experieince was a waiter (Eduardo) we encountered a couple times. His helpfulness and positive attitude made it tolerable for sure.
Finally, the parking was a unique experience. They charge $19/night valet (plus tax) so basically over $20 a day. So you say well park it yourself - well that was $17/day. Just a crazy situation and to top it off the hotel is NOT on the beach it is a long block away and not an easy walk since it is across A1A a very congested and busy street along the beach.
We tried to shake it off but were very depressed when we had to go back to the room every night. First and last time for us at any Crowne Plaza even though I am a Priority Club Member.

  • Stayed April 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhilipL129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mistypfllso, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 9, 2013
Dear PhilipL129,

We greatly appreciate your time in writing this review.
We apologize for an unpleasant stay but happy to get your feedback on where there is room for improvement. Please understand the service you received while requesting repairs are not common at our hotel. We will be sure to discuss these issues with our team to ensure this never happens again. Thank you for the compliments on Eduardo's service. He is a great member of the team and we'll be sure to give him the recognition deserved for providing you with such a memorable service. Thank you again for your time.

Sincerely,
Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hollywood Beach

Property: Crowne Plaza Hollywood Beach
Address: 4000 South Ocean Drive, Hollywood, FL 33019-3010
Phone Number:
Location: United States > Florida > Broward County > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#4 On the Beach Hotel in Hollywood
#9 Business Hotel in Hollywood
#14 Family Hotel in Hollywood
#15 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
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Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza

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