The check in was kinda Messy, not enough people at desk, But they put me in a suite on accident when I was supposed to get a studio.. they left me in the studio with no extra charge... hotels were nice inside !!
Kevaruka was extremely kind
T
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Our rooms were excellent and just what we expected. Tremendous improvements have been made to the properties, and the same fabulous staff such as Karen, Tyler, Maria, Arnold, Gabriel, and nearly the other familiar, hard working, friendly staff I appreciate so much are still there providing the best service possible. I have stayed here dozens of times over the years, and I am never disappointed. Thank you all very much!
Thank you for taking the time to review your stay at Hollywood Beach Hotels. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
Initially I reserved a room on Orbitz and upon check in the woman who greeted me was inattentive and despondent to my conversation, though I tried to share my concerns. I contacted Orbitz customer service and was helped my an agent who contacted the hotel, then told me to return.
Once I returned another staff member assisted me and was pleasant and helpful with my concerns and needs. Check in was speedy, informative and almost effortless. They even upgraded me to a renovated room.
I must note that I did not expect that nor did I need it.
Parking was difficult as the streets are narrow, spaces small and few. Should you be arriving in a larger vehicle such as a truck or SUV, I'd recommend arriving in ample time to secure a space.
The room was nicely decorated, had a small patio on the second floor, a small kitchenette and stove. The bed was comfortable and the sheets smelled freshly laundered. The first night my next door guest was exceptionally loud throughout the night but my second night was serene and quiet.
Their breakfast consisted of fresh fruit, apples and bananas, cold and hot cereal, multiple breads and hard boiled eggs and plenty of morning drinks.
Their seating area was nestled in a courtyard where the tables were clean and seats were dry. Several families and other patrons enjoyed their food and conversed.
Amenities are few and any convenience items are well over priced. A 12 ounce cannot of soda goes for 3.21, but in a pinch you've got to do what you've got to do.
Check out was easy and I chose to reserve more days on Orbitz. Another review will follow.
Thank you for taking the time to review your stay at Hollywood Beach Hotels. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
The pictures on Book.com did not match the actual photo of the building. I went to the main office and explained the situation. Angie, one of the office attendants did not hesitate to accompany me to the manager's office and helped make my stay very comfortable. Angie is bilingual. She speaks English and Spanish fluently. She is patient, skillful and her public relations skills are up to par.
Kudos to Angie and the manager who helped make my stay very comfortable on 01/28/2023
Thank you for taking the time to review your stay at Hollywood Beach Hotels. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.
Room was very noisy since the laundry room was right behind the wall. At 1am we went to see reception to change room but we asked to see the room first. They said ok to change room but refused to show us the room before switching.
Room was not that clean, and could see that they don't wash floors all the way to the walls.
The breakfast is just to say that they serve breakfast but there is really nothing much and not even sufficient. One day we went for breakfast 15 minutes before closing and all there was were tests. Not to recommend.
Not to recommend.
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
