We had an excellent experience from start to finish. Our naturalist picked us up at the hotel and he was punctual and very friendly and knowledgeable. He was very patient and answered all of my 5 yo daughter's questions. She was very interested in what he had to say and enjoyed seeing the animals he pointed out to us on our walk. Elvis was our Captain and he took us into the indian reserve where we saw lots of alligators and he even knew one of them and it came up close to the boat as he called her by name. It was an amazing experience. Don't forget to tip. 15-25%.