We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Holiday Inn Express Miami-Hialeah (Miami Lakes)
Nearby Hotels
$65
Booking.com
View Deal
  • Free Wifi
  • Free Parking
$76
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of $84/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

$67
$64
SleepInn
View Deal
  • Free Wifi
  • Free Parking
$99
$94
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$82
$77
HIExpress.com
View Deal
  • Free Wifi
  • Free Parking
$118
$64
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Savings alert! 35% below average rates

The price you found is 35% lower than this hotel's average rate of $99/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

$65
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$107
ComfortSuites
View Deal
  • Free Wifi
  • Free Parking
$79
Booking.com
View Deal
  • Free Parking
  • Pool
Hotels.com
View Deal
  • Free Wifi
  • Room Service
Reviews (430)
Filter reviews
430 results
Traveler rating
127
156
82
40
25
Traveler type
Time of year
LanguageAll languages
More languages
127
156
82
40
25
Show reviews that mention
All reviewsfront deskwestland mallfree breakfastthe security guardwi ficomfortable stayclean hotelhouse keepingbathroom doorwould definitely stay here againyogurtmiamilauderdalelaundrycruise
Filter
Updating list...
152 - 157 of 430 reviews
Reviewed October 21, 2013

I stayed here four nights while on business. The room smelled musty and was very humid. My eyes itched so bad that I had to take an allergy pill. Members. of a family party adjacent to my room spent most of the night knocking on each other's doors and where were very loud.

I awoke to a roach crawling on the wall and that was just awful. The night clerk did not do anything but look up and say "sorry". That's it.

Thankfully, the afternoon crew acknowledged the roach issue more professionally, and discounted my room rate $40/ night. They also moved me to a different room. It was next to a smoking room so the hall smelled horrible, but the room was at least 40% more tolerable. Bottom line, I would stay at the Courtyard Marriott just down the street. This place needs an extreme makeover.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FloridaGirl74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded November 5, 2013

Dear FloridaGirl74,

Thank you for taking the time to share your feedback about your recent stay with us. It is great to know your concerns were addressed by our staff during your stay. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the room condition. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2013

Our first experience wasnt the best:The bathroom door was very hard to open and close,The coffee maker was not clean and safe to use,the linen was dirty,breakfast did not meet my expectation,And there was a sign that said all i had to do was ask for take out bags for my food.come to find out,they had run out of bags,internet was etremely slow,and unfortunatley,we decided to take a dip in the pool and when we got ready to come back to our room,our room key did not work,and everyone else outside couldnt enter the hotel either.But fortunately,our second stay was a whole lot better.We felt right at home.Only problem we experienced was with no internet access.But other than that,customer service was excellent,and we felt like valued customers.We recommend and look forward to returning to this Hotel the next time we are in the area.

Room Tip: Request rooms near the elevator.
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dede T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

We booked a free night being a gold member.
We did not like our stay inn Key west so we decided to book a extra night.
Upon arrival the staff was very helpfull and friendly.
We could stay the two nights in the same room on the 4 floor.
In the room was a big safe to put your values.
The first night we heard the refrigator rating truck at four o clock in the morning.
We are not on floor one so we sleep after little time again.
Breakfast was good but to many people so it was difficult to find a table.
Drive to Miami beach and Dolphin mall was not so far.
We choose to stay here instead of Miami beach so we dont mind the drive.
Second day at the laundry we met a group very anoying gast.
Just put our wash in the machine a family of eight took over the laundry.
We are given no space to leave the laundry.
Really rude.
Puting our wash in the dryer they want us to take it out after a half hour.
The wash was still wet so we decided to add a little more time.
In the last five minutes when we smoeda sigaret one of the family asked again if we want to take out our wash again.
When time finished they give us no space to fold our wash.
It even felt on the floor by given us really just acces to the dryer removed not one step and even has to force the laundry door to get out because no one moved even after asking.
Terrible family but this is not the hotels fault.
Back one the room they are starting to knock on the door.
Calling reception security looked a few times on the foor and they stopped
Besides this we have a great time with perfect rooms and service

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank amerikafan53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

I am a platinum elite member for the IHG, previously Priority Club so normally you expect a "little bit" different level of service. I did not expect anything special but this is what I got:
I called the hotel directly on the day of arrival to make sure I get two beds in my room. Normally I always ask for an upgrade upon arrival and if there is anything available I always get it.
I was assured that I will get a queen bed and a sofa which was OK for me. Upon arrival at 11.30pm one thing that is impressive is the RED CARPET for platinum members. But this is where it ends. No greeting, no acknowledgment of the status and no room available that I was told I would get. So we ended up on a ground floor with a single bed. The problem was that the room faced the parking lot of the hotel that on each of the 3 nights that we stayed had refrigeration trucks parked in front. So not only we stayed with the annoying airconditioner, but when it was in an off cycle we had to listen to the running of the refrigeration trucks.
This is also the first hotel I have ever stayed in that the bathroom had a lock on outside of it. So I guess it is good if you want to lock somebody in the bathroom, not so much for the privacy. The front desk staff although polite did not show any enthusiasm in the service. No smile whatsoever. The swimming pool is closed for at least two weeks now but this is nowhere on the Holiday inn website that this is the case. The location of the hotel is also miserable, o attractions nearby, so get the car if you choose to stay here.

Room Tip: Stay away from the end of the hotel that has a parking dedicated to the large trucks.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank polart68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded August 10, 2013

Dear polart68,

Thank you for taking the time to let us know about your recent stay with us. I am truly sorry to hear that it was so disappointing. The welcome you received and the warmth-lacking staff you encountered are definitively not what our guests are accustomed to. I will be sure to address this with our Guest Services Manager. As for the other issues, we will take immediate action to ensure that no other guests are inconvenienced. I would like to discuss your stay in greater detail and will attempt to contact you through TripAdvisor and also ask that you please contact me at hiare1@soundhospitality.com.
We regret that your stay with us was unsatisfactory, and we thank you for sharing your experience with us. By doing so you give us the opportunity to improve the guest experience at our hotel. Also, thank you for being an IHG Rewards Platinum Elite member. We truly value your loyalty.

We hope to be able to serve you again in the future.

Sincerely,

Constantino Papadopulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

This is a nice and clean hotel, I would not mind giving it a 4 or 5 stars review. However, several items disappeared from our bags. We emailed the hotel several times about this, but we have not hear back from them, and it has been a few months!

Stayed: May 2013, traveled with family
4  Thank viajero0987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded August 9, 2013

Dear viajero0987,

Thank you for providing us with feedback from your recent stay with us. Though it seems that your stay was actually a pleasant one, we really dropped the ball when it came to following up regarding your missing items. We are truly sorry for not getting back to you in a timely manner. I will look into this matter personally and be contacting you through TripAdvisor shortly. Please feel free to contact me at hiare1@soundhospitality.com should you wish.

Sincerely,

Constantino Papadopulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews