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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Reviews (430)
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Reviewed February 10, 2013

Despite we picked up a non smoking bedroom, it was smelling like cigarrets, really bad. And the elevators were not functioning properly, they would dropp 6 inches before moving to the next floor. It's not the worst hotel but is not the best either.

And if you pick up a movie on demand to put it on your bill, ASK FIRST to the front desk how much they are gonna charge you for that so you won't have wierd surprises with your bill.

  • Stayed: February 2013, traveled as a couple
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1  Thank Danielagh_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded July 17, 2013

Dear Danielagh_2012,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the elevator and the room smell. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

Having stayed at plenty of HIE's before, I expect a lot from them. This one was average at best. The rooms on the front side of the hotel are very noisy even at nighttime and the beds and pillows are rather uncomfortable. The front-desk service I received was exceptional though which was greatly appreciated. Biggest drawback was the breakfast service in the morning, where it was crowded and slow with only one person doing all of the work. She worked her tail off but could not keep up with the amount of food needed to satisfy a rather large hotel in my opinion. Thus, the tables were dirty, lines at the pancake maker were backed up and the general experience was disappointing as compared to the other HIE's I have visited. Also, did I tell you that this is a very noisy hotel with two very busy roads/highways running right past it. If you want to sleep well and have a small child, I'd look elsewhere.

Room Tip: Please do you yourself a favor and ask for a room on the rear side of the hotel. Major highway in front which leads to lots of noise.
  • Stayed: December 2012, traveled with family
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Thank Sizzla36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded February 12, 2013

Dear sizzla36,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the service you received from our staff and or any inconvenience you experienced due to the outside noise. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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Reviewed January 23, 2013

We were upgraded to a hot tub suite - but right behind the elevator. As noted in other reviews, could hear the beeping of the elevator. But don't worry, the elevator noise was blocked out by the noise of the a/c unit in the room. When we told the staff of the issues, they didn't care and said they'd make a note of it - no attempt to make things right. When asked for a review from HI, provided same review, was told it'd be handled by the property management...two weeks later, nothing. I've had some good experiences at HI lately, this was not one of them.

Room Tip: Don't choose one within walking distance of the elevator
  • Stayed: January 2013, traveled as a couple
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Thank susankate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded February 12, 2013

Dear susankate,

Thank you for your time in writing us a review. I am deeply sorry that on this day we were not able to be at par with your expectations particularly with the noise levels experienced and service received from our staff. I have taken note and wish to thank you for bringing these unsatisfactory circumstances into our attention as this is our best resource of improving guest satisfaction.

Once again, thank you for your feedback and I do apologize and regret that this impacted your stay with us.

Sincerely,

Pam G.
Case Manager
IHGCare

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Reviewed December 30, 2012

We enjoyed our 2 night stay in Miami, between the Keys and the Everglades. The hotel was busy but not noisy. Unfortunately no platinum upgrade, but a welcome complimentary parcel. Staff were polite and helpful. Ordered Chinese takeout on their recommendation and were happy. Internet was slow, the only downside.

  • Stayed: December 2012, traveled with family
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1  Thank uncleRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Holiday inn is one of my favorites hotel chains but after staying in this terrible hotel i'll think twice before choose to stay in Holiday Inn again. The hotel is situated in a busy area, near highway, so near that you can her all the traffic, all night long. We stayed in a room far from elevator but it was easy to hear the elevator beeps, all night. Since the hotel was sold out there were a lot of guests coming and going slamming doors, all night. The internet was terrible too, slow and disconnecting all the time. The staff wasn't bad but not good, and didn't seen willing to help, even when our smoke detector started to beep, after i pressed the Heat option in the air conditioner. My best advice about this hotel: Don't stay here, go somewhere else, you'll be treated better and sleep better.

P.S: Don't order any pizza from Franco's Pizza, the recommended food option in the hotel. It took two and a half hours to be delivered and with wrong desert.

Stayed: December 2012, traveled as a couple
1  Thank RMacari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded December 31, 2012

Dear RMacari,

Thank you for staying with us and taking the time to express your thoughts and concerns. I can assure you that your comfort and satisfaction are of utmost importance to us and want you to have the best sleep possible when away from home and I am very sorry for the inconvenience the outside noise and internet may have caused during your stay. I understand your frustrations and I appreciate you bringing this matter to our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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