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“American Airline Voucher Stay”

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Ramada Hialeah/Miami Airport
Ranked #3 of 6 Hotels in Hialeah
Reviewed January 28, 2011

Before writing this review, I read the first page of prior reviews. I want to say that I sympathize with the management who diligently responded to all the negative criticism. To them i'll give 5 stars...but most of the issues are out of their hands.
After our flight was cancelled, the ticketing agent offered vouchers to 4 "airport" hotels. I chose the Ramada based on a longstanding, decent reputation and her description that the hotel had a shuttle that ran every 30 minutes. After waiting outside over 45 minutes, with manymany shuttles from other hotels picking up passengers, I called the direct hotel number and twice no one answered the main desk phone. That in itself should have been a clue. The third time, someone picked up and when i said i had waited close to an hour for the shuttle, she responded that he should be there soon , the shuttle runs every hour...(NOT what the American agent said). The shuttle arrived after 70 minutes and i see the lettering "Ramada Inn Airport North HIALEAH!!!!...well i know a little about miami and know Hialeah is not "close" to the airport. I ask the driver and he states 15 minutes. I did think this was ridiculous and never would have chosen this location if i knew how far away it actually was.
I did feel bad for the shuttle driver since the load of passengers all felt the same and it actually was longer than 15m inutes away
Checkin was pretty efficient and quick considering the amount of people she had in line. She offered suggestions to people looking for places to grab dinner and overall she was the highlight of this experience.
The front elevator was out of order so we had to trapse to the rear elevator and back to our room on floor 3. I agree with the poster who described the carpets as dirty. They were and that is in control of the staff.
The room was ok, didn;t smell great, towels were pretty thin and old and tub had numerous chips. Some areas of the walls were stained and dirty but I will say that the bedding was pretty comfortable.
You do need to sign up for a time for a return shuttle to the airport. In the AM at checkout, both elevators were not working and the computer was very slow for the gentleman trying to provide receipts.
I will be writing next to American Airlines to complain. The voucher was pretty worthless as i wouldn't pay that price for a room here with it but had already invested close to 2 hours and was tired.

  • Stayed: January 2011, traveled as a couple
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Thank kktraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaMgmt, Manager at Ramada Hialeah/Miami Airport, responded to this reviewResponded January 30, 2011

Dear Guest: Thank you for taking the time to comment on our hotel's strengths and weaknesses. You are correct in that most of the issues are out of our immediate control but one thing I am certainly in control of is trying to make you happy. if your travels bring you back our way, please call the hotel and ask for me directly and I will take care of your room & tax for one night. Your comments will be shared with the staff and used to further enhance my ongoing quest for excellent customer service and overall property improvements!
Thank you once again,
MARTA DE LA CUESTA
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,182 - 1,188 of 1,744 reviews

Reviewed December 6, 2017 via mobile
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Stayed: September 2017, traveled with family
Thank Fredy T
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Reviewed October 24, 2017 via mobile
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Stayed: February 2017, traveled as a couple
Thank AirtonMC
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Reviewed October 2, 2017
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  • Stayed: September 2017, traveled with family
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1  Thank AdrianGustavo10
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Reviewed September 28, 2017 via mobile
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Stayed: September 2017, traveled with family
Thank Rtissott
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Reviewed August 24, 2017
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Room Tip: apartir do segundo andar, ficamos no terreo e nao dava para abrir as cortinas pois se via tudo da ru...
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  • Stayed: August 2017, traveled with family
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Thank marcia_henke
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Reviewed August 21, 2017 via mobile
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Stayed: August 2017, traveled with friends
Thank ReGuerraBmw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Hialeah/Miami Airport

Address: 1950 W 49th St, Hialeah, FL 33012-2983
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Hialeah
Price Range: $155 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Hialeah/Miami Airport 3*
Number of rooms: 254
Official Description (provided by the hotel):
Located in the heart of South Florida's Shopper's Paradise, the Ramada Miami Airport North is within walking distance of many retail stores and restaurants.We are approximately 10 miles from the Miami International airport, away from the typical congestion and noise of an airport hotel. Free airport pickup and delivery is available from 6 am to 9 pm daily.Few Miami airport hotels offer a better location than the Ramada Airport North. ... more   less 
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Also Known As:
Ramada Inn Miami Airport North Hotel Hialeah
Ramada Inn Hialeah
Ramada Miami Airport North

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