I checked into the hotel and heard one of the front desk employees give another guest the password to use the internet. When I was finished checking in I asked about getting the password and she informed me that the internet was not working, but someone would be fixing it that afternoon. I was bummed because the last hotel I stayed in did not have internet access either and both trips were because of work, so I need the internet.
I went up to the room and called down a couple hours later and asked about the internet, I was told again that someone was supposed to be fixing it, but for now I could go next door to their restaurant and use the internet for free.
I walked to the restaurant which was nearly closing and I asked if I could get just get something to go... he said sure, so then while waiting for my food I tried to connect to the internet, but not suprisingly, it wasn't working there either. I had two different employees in the restaurant try to get it to work and neither of them could.
So I left the restaurant still not able to use the internet. I returned to the front desk and overheard an employee telling another guest to go next door to use the internet. Two things... one, the restaurant was closing. Shouldn't she know the operating hours? two, the internet didn't work there either. So I turned around and informed her that it was not working. She suggested I go down the road to some place, but 1. I dont have a car and 2. Why the heck wasn't the internet working YET? This was numerous hours after I had checked in. I called down once more that night and they said it still was not working.
The next morning I woke up and the internet was still down. How can a hotel not have this fixed? Aren't a major percentage of hotels customers business travelers? The internet is key for business travelers.
When I called down, they said someone was still planning to come out and fix it. I had to leave the hotel around 8 a.m. and as I was leaving, there looked to be someone peeing on a tree in front of the hotel. I could not believe it. Perhaps he was just adjusting himself, but it didn't look good.
When I returned to the room that night around 6 p.m. the internet was STILL DOWN. I got the same ole line, someone is coming out to fix it. But they said they would have someone call me when it was up and running. I never got a phone call, but apparantly at someone point later that night it started working. I'm annoyed that I never got a phone call, especially after the number of times i inquired about it. They also told my co-workers the same thing, but they never got a phone call. They had issues with the hotel as well, but didn't have time to approach any manager as they were leaving... perhaps they'll leave a posting here as well.
Also, the ceiling in my room was peeling. I took a photo. The room just did not feel clean.... the hotel as a whole felt dirty, including the stained carpets found through out the hotel.
The worst part of my stay was the 4 a.m. ALARM that went off and continued to stay on for at least 30 minutes. It awoke me and I could not fall back asleep. Again, this is a business trip... sleep would be nice.
All in all, my stay was awful. awful. awful.
The front desk employee gave me $25 off my room, but seriously, a lot more should have been offered. I got no sleep, no internet access and a room that had seen better days.
- Official Description (provided by the hotel):
- The hotel sits in the heart of Gainesville, allowing easy access to downtown Gainesville, Gainesville Regional Airport and sits directly across the street from The University of Florida and its athletic facilities. ... more less
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- Also Known As:
- Holiday Inn Gainesville University Hotel Gainesville
- Gainesville Holiday Inn