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“Convenient to the medical center” 4 of 5 stars
Review of Hilton Garden Inn Gainesville

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Hilton Garden Inn Gainesville
Ranked #8 of 44 Hotels in Gainesville
Certificate of Excellence
Waukesha, Wisconsin
Level Contributor
215 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Convenient to the medical center”
4 of 5 stars Reviewed October 6, 2012

This hotel is quite close to Shands Medical Center - about 5/10 mins drive - so I found that convenient. The rooms are typical Garden Inn so very clean and comfortable. There is a nice outdoor pool. Unlike another writer, I found the staff to be helpful and friendly including the breakfast folks, although I too did not have anyone wait on me. I'm actually okay with that and am perfectly content to order my own at the window. My only gripe is with the business center. I needed to print some articles for my Shands meeting and the computer kept displaying error messages. Once I resolved that problem, it wouldn't print. I found that very frustrating but asked at the front desk to use their computer and printer and the clerk was fine with that. So in the end, I had no issues.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dkuchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier22, Manager at Hilton Garden Inn Gainesville, responded to this review, October 13, 2012
I just wanted to take a moment to thank you for your recent stay with us and also for taking the time out to let us know about your stay. We love getting feedback from our guests and hope the next time you visit Gainesville FL, we will be your first choice.

If there is anything my staff or I can do for you, please do not hesitate to contact us.

Sincerely,

Dustin Cash
Assistant General Manager
Hilton Garden Inn
352-338-1466
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Manchester, New Hampshire
Level Contributor
115 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed July 25, 2012

I stay at a lot of Garden Inns and this one was typical - perhaps even "below average" by HGI standards. Desk staff was efficient but not over friendly. Room was fine - clean, functioning and typical of Garden Inn. Lobby clean.
Here are some ways this ranked below other HGI's:
*One computer in the business center. Most have 2 or 3.
*TERRIBLE coffee, both in the room and in the dining lounge. Most HGI serve Starbucks. This hotel's coffee needs major improvement.
*Breakfast Host/Server was quite lackluster. He really did nothing other than greet me from across the room. I ordered my own omelet and the cook brought it to my table. I poured my own coffee. Really this guy did nothing. Most HGI breakfast staff are more helpful and friendly.

Location was convenient and there are many places to eat nearby, so that's a plus. Also a Target and Walmart very close if you need something. So, I would stay here again, mostly due to location and in general I like Hilton Garden Inn (though I'll bring my own coffee next time)

  • Stayed July 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank milklady58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier22, Manager at Hilton Garden Inn Gainesville, responded to this review, July 31, 2012
milklady58,

Thank you for providing us with great feedback regarding your recent stay at Hilton Garden Inn Gainesville FL. We appreciate the kind reference about the ideal location of our hotel.

Please feel free to contact me if your travels bring you back to Gainesville and I will be happy to assist.

Dustin Cash
Assistant General Manager
Hilton Garden Inn
352-338-1466
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
103 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 21, 2012

Rooms clean and well appointed. Bath rooms are spacious and well equipped. Hotel is quiet, with the exception of an occasional door slam by an inconsiderate guest. (management could assist by installing proper door closing mechanisms). Very helpful staff. Abundant dining options within walking distance of hotel. Very clean, appealing pool area. No onsite bar, as is common in many HGI's.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chriscpd98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier22, Manager at Hilton Garden Inn Gainesville, responded to this review, July 31, 2012
chriscpd98,

I want to begin by thanking you for your review and all your kind words. We truly strive to make our property a “home away from home.” Each employee is dedicated to providing our guests with the exceptional service that you have become accustomed to.

Please accept our apologies for the issues you experienced with noise. This is certainly not the Hilton Garden Inn experience we aim to provide our guests and I am truly sorry this happened to you.

Please contact me directly if you plan to visit the Gainesville area in the near future and I will see that you enjoy the finest in service and accommodations.

Warm Regards,

Dustin Cash
Assistant General Manager
Hilton Garden Inn
352-338-1466
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrodsburg, Kentucky
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 9, 2012

Our desk manager met us with professionalism and most of all a friendly smile. The rooms were exceptionally clean and everything we needed was in place. All of this for just 1 night traveling on the road! Highly recommend this hotel if traveling from the north to southern or southwestern Florida or for the return trip home. A+++++

Room Tip: Rooms along the back side are very quiet and away from the main drag.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie D, General Manager at Hilton Garden Inn Gainesville, responded to this review, July 18, 2012
Thank you for your great feedback! I am glad we were able to make your stay an enjoyable one. We strive to have a professional and friendly team that focuses on every detail of our guests' experience. We appreciate your business and hope you continue to stay with us!

Sincerely,

Carrie Duncan
General Manager
Hilton Garden Inn - Gainesville, FL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont, Florida
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 24, 2012

We chose this hotel after a very poor experience at a neighboring competitor. This hotel was in all ways comfortable, convenient and accommodating. I will stay here again the next time I'm in Gainesville.

  • Stayed June 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ecs44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie D, General Manager at Hilton Garden Inn Gainesville, responded to this review, July 18, 2012
Thank you for taking the time to let us know how we are doing! I appreciate the great feedback for the Hilton Garden Inn Gainesville, FL and have passed it along to our team. We continue to strive to make each and every stay great and are gracious for feedback to know when we have succeeded. I hope you continue to stay with us when you are in Gainesville in the future.

Hospitably,

Carrie Duncan
General Manager
Hilton Garden Inn Gainesville, FL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed June 14, 2012

I am currently a Hilton Diamond member and stay in Hilton ( preferably Garden Inn) approximately 48 weeks a year, AND 5 IR 6 TIMES at this specific property since 2011. With that said, the employees at this hotel are the WORST I have come across! THIS WILL BE MY LAST STAY AT THIS PROPERTY and may alter ny business travel / stay decisions going forward. THIS STAFF CERTAINLY MAKES MARRIOT SOUND A LOT BETTER!!!BETTER

  • Stayed May 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank flskier66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie D, General Manager at Hilton Garden Inn Gainesville, responded to this review, July 18, 2012
Thank you for your feedback and I would like to sincerely apologize for the service issues you experienced during your stay. I appreciated our conversation and for your time for explaining more about the issues you experienced and for giving me the ability to make corrections. Please feel free to contact me if your travels bring you back to Gainesville and I will be happy to assist.

Carrie Duncan
General Manager
Hilton Garden Inn - Gainesville, FL
carrie.duncan@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
195 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed June 12, 2012

I recently stayed here for several weeks with my Mom as my Dad was having surgery nearby at Shands. It's a quick drive to and from the hospital, with all the restaurants and shopping in between so we never had to go far. The front desk staff, particularly Jamal and Jessica went out of their way on more than a few occasions to make us feel welcome and ask if we needed anything. The breakfast was fabulous, and the guy who makes omletes knows how to make one! The only concern was that twice they skipped cleaning our room, and once it was partially clean; the coffee pot had not been cleaned out and there wasn't a clean glass in the room. After a call to front desk this situation was rectified. The room was clean and comfortable and the hot tub was nice after a long day at the hospital!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cwberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier22, Manager at Hilton Garden Inn Gainesville, responded to this review, July 31, 2012
cwberg,

I just wanted to take a moment to thank you for your recent stay with us and also for taking the time out to let us know about your stay. We love getting feedback from our guests and hope the next time you visit Gainesville FL, we will be your first choice.

If there is anything my staff or I can do for you, please do not hesitate to contact us.

Sincerely,

Dustin Cash
Assistant General Manager
Hilton Garden Inn
352-338-1466
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Gainesville

Property: Hilton Garden Inn Gainesville
Address: 4075 SW 33rd Pl, Gainesville, FL 32608-2371
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Gainesville
#5 Family Hotel in Gainesville
#6 Business Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gainesville 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton Garden Inn Gainesville Hotel Gainesville
Hilton Gainesville
Gainesville Hilton Garden Inn

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