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“One of the worst Marriott experiences ever”

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SpringHill Suites by Marriott Gainesville
Ranked #2 of 47 Hotels in Gainesville
Certificate of Excellence
Reviewed July 22, 2013

hotel room smelled upon arrival, no hot water. We complained about no hot water and it wasn't fixed and we were told there was nothing they could do. They came to the room agreed it wasn't working. When we complained again to a different desk manager we were told no one else was complaining and that he didn't agree it wasn't working. Horrible breakfast. Also rooms come with double beds, not queen very small.

  • Stayed: July 2013, traveled with family
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Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

Dear Ms. Lalime,

I was sorry to hear of your experience during your recent stay at the Springhill Suites Gainesville. First let me apologize and assure you that this is not a typical experience at this property. It is always our goal to provide our guests with comfortable accommodations and superior guest service during their stay with us and I am sorry that we fell short of that goal during your stay. We take your comments seriously and will address them immediately with our team. I will also contact you personally to make this right for you. I wouldm like to invite you back to give us another try, contact me anytime and I will take care of that for you. Thanks for taking the time to share your experience, all feedback whether positive or negative helps us to continuously improve our facility and services.

Best regards,

Steven Bradshaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 - 498 of 629 reviews

Reviewed July 21, 2013

I was in Gainesville on business and needed a quiet, clean, comfortable hotel. Springhill Suites fit the bill. They are a clean, comfortable, suite environment. Their staff was friendly, helpful, and accommodating. They supply the usual motel continental breakfast, with a few hot items. Coffee is available 24 hours.

  • Stayed: July 2013, traveled on business
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Thank Smichels1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

I am so glad that we met your expectations and that you enjoyed your recent stay at the Springhill Suites Gainesville, we appreciate you taking a moment to share that with us. Our team takes pride in providing a clean comfortable environment along with a smiling friendly face for our guests. We hope to welcome you back on a future visit to Gainesville!

Best regards,

Steven Bradshaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013 via mobile

We were in town for a softball tournament and couldn't have asked for a better hotel.

The staff was extremely friendly and they seemed to take pride in the property. The room and common areas were very clean.

Many restaurants to choose from as well as shopping experiences.

I have to give a special thank you to Annette and Shirley for graciously offering to make the girls a tray of breakfast items when they heard we had to leave way before the braakfast was available. The tray we received from the ladies was way beyond our expectations.

Thank you!

  • Stayed: July 2013
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Thank Mrbemb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

Thank you for sharing your experience during your recent stay at the Springhill Suites Gainesville,my team & I certainly appreciate it! I am glad that you got to experience our Southern Hospitality and the pride that the team takes in the hotel and serving our guests. Shirley & Annette our definitely a big part of our success and I am happy that they were able to get your early day off to a great start with breakfast. We hope to welcome you back when your travels bring you back to Gainesville!

Best regards,

Steven Bradshaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

My wife has a illness which requires us to visit Shands Hospital every 3-5 months. For years we have been staying at Springhill Suites and have always been pleased with the facility. However during our last two stays in June and July we met Tiffany, at the front desk, and we have been astonished by her caring attention and service. This young lady is a very professional person and represents Springhill in the very best manner. She goes far beyond what one might expect and simply won our hearts. We have for years been Springhill regulars, but now even more then ever we are committed to continue to using this wonderful facility as long as we are required to travel to Gainesville for my wife's health. Thank you for providing the environment and which encourages such employees as Tifany. We hope you appreciate her as much as your customers do. Thanks Tiffany for all your help and attention, you ARE APPRECIATED .

Raymond & Dolores Altmann
Englewood Florida

Room Tip: All the rooms are pretty much the same, however we find the upper floors most quite and comfortable...
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  • Stayed: July 2013, traveled with family
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1  Thank Ray34223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

Dear Mr. & Mrs. Altmann,

Thank you so much for taking a moment to recognize Tiffany and the level of guest service she has provided during your stays with us at the Springhill Suites Gainesville. Yes, we do agree that she is amazing and very much appreciated by us. We are so glad that she has been able to make your trips to Shands Hospital less stressful by providing a "Home away from Home" feeling at the hotel. I hope all is going well and look forward to seeing you soon on your next trip to Gainesville. If there is anything that I can do for you please let me know. Thanks again.

Best regards,

Steven Bradshaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

This is a very clean hotel with friendly staff; great location right off highway; good hot breakfast buffet; and easy access to University of Florida, Shands Hospital or anything else in downtown Gainesville.

Room Tip: We had a room overlooking the pool area which was quiet on the night we were there but could be a pr...
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  • Stayed: July 2013, traveled with friends
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Thank HouseMother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

Thank you so much for sharing your experience during your recent stay at the Springhill Suites Gainesville. I am happy that you had an enjoyable stay and got to enjoy our great new breakfast choices and close proximity to all that Gainesville has to offer. We certainly hope to welcome you back soon on a future visit to Gainesville!

Best regards,

Steven Bradshaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

This was a one-night business stay and one night was enough. Our room was dark and noisy. One lamp did not even work. The bathroom drain was plugged. The only redeeming value was good water pressure in the shower.

  • Stayed: June 2013, traveled on business
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Thank travellover021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

I first wanted to apologize that your recent stay at the Springhill Suites Gainesville fell short of your expectations. Let me assure you that this is not a typical experience at this property and unacceptable to us. I hope that you will give us another try if you are in the Gainesville area in the future. Just contact me directly and I will take care of everything for you. Hopefully we will have the opportunity to show you our true spirit of hospitality.

Best regards,

Steven Bradshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

We had a great experience at Springhill Suites. The staff was very accomodating and assisted us with all of our needs! We were in town for a girls softball tournament and had to be at the fields before breakfast was served. Shirley and Annette packed us a special breakfast that we could take with us! Thank you ladies!

Room Tip: We were on the end of the higher floor and was quiet and large. The extra sitting room with sofa, d...
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  • Stayed: July 2013, traveled with friends
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Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites by Marriott Gainesville, responded to this reviewResponded July 23, 2013

Thank you for taking the time to recognize members of our team that made your recent stay at the Springhill Suites Gainesville a great experience. It is always our goal to go that extra mile to ensure our guests have that type of experience. We hope that the tournament went well and that we see you again on a future trip to Gainesville!

Best regards,

Steven Bradshaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Gainesville

Address: 4155 SW 40th Blvd., Gainesville, FL 32608-2306
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Gainesville
#13 Business Hotel in Gainesville
Price Range: $102 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Gainesville 3*
Number of rooms: 126
Official Description (provided by the hotel):
SpringHill Suites by Marriott Gainesville is an all-suite hotel in Gainesville, Florida that has immediate access to I-75, local shopping and restaurants and we are a 7 minute ride to The University of Florida, UF/Shands hospitals and the VA hospital. We provide a free hot buffet breakfast, complimentary shuttle, free Wi-Fi and parking. We provide a Market for snacks, beverages and sundries. We are a University of Florida preferred hotel and a Certificate of Excellence award winner through Trip Advisor for 2014. ... more   less 
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Also Known As:
Springhill Suites Gainesville Hotel Gainesville
Gainesville Springhill Suites

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