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“Not what I expect from Springhill”

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SpringHill Suites Gainesville
Ranked #2 of 46 Hotels in Gainesville
Certificate of Excellence
Reviewed July 25, 2011

We stayed at this hotel for 4 nights to get my daughter registered for UF. First the pros: the rooms are very clean, the common areas are very attractive, the free breakfast is also good and the staff is friendly. The cons outweigh the pros though. The cons: small double beds, Double beds are really too small for two people. Paper thin walls. We could hear everything from the rooms on either side. The parking lot is really dark. We were on the 4th floor and hot water took what seemed like forever to get there and really was never hot enough. Now the crowning jewel: The air conditioner is controlled by a wall thermostat that runs on a motion sensor. This is incredible to me. The a/c shuts down after you leave the room so it was always warm when we walked in. It didn't help that the temperature was fixed at 72F and the unit did not kick on until the room reached 76F. Worst of all, when you got to bed guess what? The a/c shuts down because it does not detect motion. I complained to the front desk and they sent house keeping. The guy said that that is the way the systems were set up and there was nothing he could do. The a/c was also very loud when it did come on. Needles to say I did not sleep very well any of the nights. I think in an effort to save energy they sacrifice your comfort, which is what you are paying for in the first place. Won;t be staying there again.

  • Stayed: July 2011, traveled with family
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2  Thank lugoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded August 31, 2011

Dear Guest,
Thank you for taking the time to write a review regarding your stay. We take every review seriously, so that we may better serve our guest. I apologize for the issues that you faced and if there is anything we can do in future please let us know.
Sincerely,
Eric Bovee
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 - 549 of 597 reviews

Reviewed July 20, 2011

Service was excellent. Everything we requested was done. The kids loved the pool. I wished there was a whirlpool to relax in. Beds were very comfortable and room was spacious.

Room Tip: Do not get a level floor room if noise is a problem for you. Can certainly hear the guests above you...
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Thabosslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded July 27, 2011

Dear Guest,
Thank you for taking the time to review our property. I am happy to read that you had a comfortable stay with us. Please let me know how I can we can make your next stay with us even more comfortable and enjoyable.
Have a Great Day!!!

Eric Bovee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2011

This property is in an ideal location, being so close to I-75 & within a very quick drive to the University of Florida. The staff is excellent, very accomodating & welcoming. The breakfast offered a large variety of choices & the rooms are wonderful. They definitely don't have the "hotel room" feel. Complimentary internet was another added bonus. This property will always be my hotel in Gainesville!

  • Stayed: June 2011, traveled solo
    • Value
    • Sleep Quality
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Thank GatorGirl1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded July 27, 2011

Dear Guest,
Thank you for taking the time to review your Property. I am happy that you enjoyed your stay here with us. Please let us know if we can do anything for you during your next visit to Gainesville.
Have a Great Day!!!

Eric Bovee
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2011

Pleasant staff. However, my sink was completely clogged and no one ever came to repair. A/C did not work very well.

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank jc111atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded July 27, 2011

Dear Guest,
Thank you for taking time out of your busy schedule to review our Property. We take all of our reviews seriously so that we can do a better job making our guest feel welcome and to have a great stay with us. I apologize for the issues you faced with the clogged drain and A/C not working well, and i will be looking into why these things were not repaired for you.
If there is anything we can do for you in the future please let us know.
Have a Great Day!!!!

Eric Bovee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2011

Small rooms, comparing with other Springhill suites in other cities.
Room functional and efficient. Breakfast was good.
Appropriate for Category 4 at Marriott scale. The building is well kept and maintained.
Very comfortable bed. Nice shower.
Check in was fast, took less than two minutes.
Met our expectations. I recommend this hotel in this area over any other hotel chains at same category.

  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank TOURtheWORLDMexPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded July 12, 2011

Dear Guest,
Thank you for taking the time to Review our Hotel. We take each review seriously so that we can make sure our guest have the best experience during there stay with us. If there is anything we can do to make your next stay more enjoyable please let us know.
Sincerely,
Eric Bovee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2011

Location is very convenient right off I-75. Spring Hill Suites give you a very generous sized room with sofa, writng desk, fridge, microwave and a large screen tv that swivals for bedroom or sitting room viewing. The staff was helpful with store and restaurant info. The air conditioners are the floor model type but are controlled by thermostat in the room so the temp is measured and controlled in the room rather than at the a/c unit itself. The hotel "Market" is a nice convenience - bag of microwave popcorn is $1. Did not use the pool but did try the continental breakfast which is very good. I would certainly stay there again. I am a bit of a Marriott property fan.

  • Stayed: June 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank greg052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded June 16, 2011

Dear Guest,
Thank you for taking the time to review out hotel. We are glad that your had a great stay and if we can doing anything for you in the future please let us know.
Sincerely,
Eric Bovee
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2011

Stayed here to attend a wedding and some business on the side. This is a standard Springhill Suites. This concept is not as spacious or as nice as the Residence Inn Concept, but these rooms have more space than a Courtyard. If you are travelling with children, this is a good hotel to stay in. Relatively new. The room was spacious enough, furniture in good condition. Beds were adequate. They don't have LCD TVs in their rooms yet. They AC was EXTREMELY Loud. That aspect made me wonder if I was at a Super 8. The breakfast was standard..continental with some eggs and waffles. The hotel smelled a bit like smoke, but there were some brush fires going on at the time, which could explain the smell. Overall, for the price, this is not a bad deal.

Stayed: June 2011, traveled with friends
1  Thank ufrc75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesville, Front Office Manager at SpringHill Suites Gainesville, responded to this reviewResponded June 10, 2011

Dear Guest,
Thank you for taking the time to review our Property. We take all reviews very seriously so that we can make our guest experience as enjoyable as possible.
We are in the process of getting ready to change out all our TV's to brand new LCD TV's, in every room. This will be completed by the end of July.
If there is anything we can do in the future please give us a call.
Sincerely,
Eric Bovee
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Gainesville

Address: 4155 SW 40th Blvd, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Gainesville
#13 Business Hotel in Gainesville
Price Range: $120 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Gainesville 3*
Number of rooms: 126
Official Description (provided by the hotel):
Our 126 All-Suite hotel has immediate access to I-75, local shopping and restaurants and we are a 7 minute ride to The University of Florida, UF/Shands hospitals and the VA hospital. We provide a free hot buffet breakfast, complimentary shuttle, free Wi-Fi and parking. We provide a Market for snacks, beverages and sundries. We are a University of Florida preferred hotel and a Certificate of Excellence award winner through Trip Advisor for 2014. ... more   less 
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Also Known As:
Springhill Suites Gainesville Hotel Gainesville
Gainesville Springhill Suites

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