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“Update on the Hauted Room #428"”

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Homewood Suites Gainesville
Ranked #15 of 46 Hotels in Gainesville
Certificate of Excellence
Reviewed August 1, 2013

My husband was checking us in and I was reading reviews. I was reading about #428 was haunted. My husband gets in the car and I asked him the room #. He says #428. I'm like OH NO! I read the review to him. He said that was a week ago surely they have it fixed by now. We get to our room and it is HOT. Call front desk they send a man to the room to fix it. We leave to go eat,come back and still is hot. The moral of this story is room # 428 is NOT haunted. It's just a piece of junk!!! They did give us another suite and our stay was pleasurable. Very nice staff.

  • Stayed: July 2013
    • Value
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Thank living4suns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 - 490 of 596 reviews

Reviewed August 1, 2013

We have done this several years in a row and also come to this hotel during football season. It is a great place to share a suite with friends and have all the amenities. Love this place. We will be back this season and next year.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Joanne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

We stayed in this hotel due to a a very distressing family emergency. We called at the last minute but Kenneth at the front desk gave us a very nice suite, discounted the price to the price of a regular room, and let us check in 3-4 hours early. The next day we thought we were going to have to stay another night but our room had been specifically reserved by someone else earlier, so he found us an equivalent suite and again discounted the price. We moved our stuff in the new room but soon afterwards received a call that our family member wanted us to come pick him up and go home. So we explained that we weren't going to need the room after all. Kenneth and the housekeeping supervisor, whose name I didn't catch, were so kind and told us not to worry about the room and did not charge us anything for it. The woman even said she would pray for us! How often do you meet with kindness like that from complete strangers these days? It made a painful situation more bearable for us.
The rest of the hotel staff, though they didn't know anything about our situation, were all friendly and cheerful and helpful. Although under the circumstances this was the last thing on our minds, the hotel rooms and other facilities and amenities were very good. We are allergic to fragrances, and they use only no-fragrance products in the rooms, which is also a rare thing these days. I definitely recommend this hotel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank Argie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

The hotel suites are spacious and well equipped with appliances and clean dishes and flatware. The rate included a free hot breakfast buffet, and an evening manager's reception (food and drinks). The staff was very friendly. The location is near I75 and is close to several stores and restaurants on Arched blvd.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

This visit was much much better than last time. They have done a lot of work to improve things. The breakfast attendant was exceptional. Front desk clerk Conner made sure our room was held for our late check in. We
will come back.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank cwgator64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2013

The Gainesville FL Hilton Homewood Suites is a great hotel with a friendly staff. I will stay there again and recommend to anyone. The area is a great area to find restaurants and close to interstate.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013 via mobile

I sent the following to the manager and never received a response. After 4 days' stay, and countless suggestions from the staff to write a note to mgt, I was surprised to get no response. I spent more time with the maintenance guy (great guy) than my family. Stay away from 428!
-sofa and chair vibrate from laundry
-interior door handle broken so there is no privacy in master bedroom
-A/C alarm goes off early morning and won't turn off
-suite door lock broken; will not open even with green light.
-the fire alarm goes off if you open the bathroom door after a shower
-the dishwashing machine spindle broke so the dishes didn't wash
-for the size of room, the garbage bin is in adequately small
-there is only one air return and one thermostat. This is a design flaw. One room too cold, the others not cool enough and moisture is not being evacuated adequately.
-good news: my ozone machine eliminated the smoking odor

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank brian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Gainesville

Address: 3333 SW 42nd St, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Gainesville
#11 Family Hotel in Gainesville
Price Range: $121 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Gainesville 3*
Number of rooms: 103
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Gainesville hotel in Florida is an upscale, all-suite hotel situated off I-75 at Exit 384 not far from the University of Florida. We are conveniently located in Gainesville's popular restaurant row area, where guests will find excellent dining options and a variety of other local tourist attractions nearby. The Homewood Suites Gainesville hotel features 103 suites, including 11 two-room and 46 one-bedroom suites with separate living and sleeping areas, along with 46 studios. Each of our spacious suites offers all the comforts of home and a great range of amenities that you deserve for a short or extended stay in Gainesville, including: * Fully-equipped kitchen with a full-size refrigerator, microwave and coffee maker * Two televisions * DVD player * Complimentary wireless and wired high-speed Internet access * Two phones with data ports * Iron, ironing board and hair dryer. Join us for excellent guest accommodations and quality temporary housing. Our professional and friendly staff is available 24-hours a day to make sure you have a splendid stay at the Homewood Suites by Hilton® Gainesville hotel. Make Yourself at Home!® ... more   less 
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Also Known As:
Homewood Suites Gainesville Hotel Gainesville
Homewood Gainesville
Gainesville Homewood Suites

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