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Homewood Suites Gainesville
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Reviews (647)
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All reviewsbasketball courttwo bedroom suitefront deskevening receptionlight dinnerfull kitchenbusiness centercomplimentary breakfastenjoyed my staywaffleshome away from homeeasy accessgreat place to stayshands hospitalkennethdishwasherappliances
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Reviewed August 19, 2012

Have you ever tried. To cut a half melon with a 4" paring knife ? No wine opener in suite because guests steal them. Rooms not ready for occupancy until after 4pm. Then rooms not made up until aft 5pm. Shower door doesn't close, lampshade tattered. One china coffee mug - oh yes paper cups are now the standard and didn't anyone notice the top of the coffee pot was melted?
Welcome to Homewood Suites in Gainesville? We usually stay in the Residence Inn down the street - thought we would try the Homewwod Suites
First of all if the rooms weren't ready .... How about saying come in, have a cup of coffee or a water while you wait? Expensive, no - just training. How about a wine opener or two at the front desk?
Towels and bed linen were nice.

Stayed: August 2012, traveled with family
1  Thank ChicChicago_1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager285, Manager at Homewood Suites Gainesville, responded to this reviewResponded August 23, 2012

Thank you for staying here at our property. We apologize for the inconveniences that you endured. We are working with our maintenance team and reworking on improving our guest suites. I welcome any additional comments or suggestions you would like to share, and I hope that we have another chance to provide a great hotel experience for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

So many disappointing details to write about! Seriously, as a previous reviewer warned, BRING YOUR BLEACH. In the words of another...BELOW HILTON STANDARDS!! Last (but DEFINITLEY not least), to quote another reviewer..."IN DESPARATE NEED OF UPGRADING." If you are a HH members, then your review would be the same; definitely does not live up to the Hilton name; take you money/points elsewhere.

It’s been a couple of weeks since my departure and I decided not to immediately review for hopes of being able to point out good points...HA! I had a tiny suite that did not cool below 80 degrees. Alerted staff and was told someone would be there to fix it...nonexistent! I received numerous apologies though?? Must have been a communication breach: I didn't ask for the hotel rating, I simply wanted to once again give the Hilton chain an A+ rating as usual...yeah right. You deserve to know the truth...I will NEVER even consider this hotel; rest assure sleep in your car(s). *THUMBS DOWN*

Room Tip: Rooms are small and unclean with paper thin walls; in desperate need of upgrade(s)!
  • Stayed: August 2012, traveled as a couple
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Thank cml3660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager285, Manager at Homewood Suites Gainesville, responded to this reviewResponded August 23, 2012

Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. Maintenance has been notified, and has fixed your air conditioner. We again apologize that it wasn’t fixed sooner. We appreciate your loyalty as a HHonors member, and we want you to know that we will make the necessary changes. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

We stay here the beginning and then the middle of July 2012. Both times the showers were dirty-the corners had that pink color before turning to mold and the floors were grayish dirty. The first stay I didn't info the front desk I just give it a very good cleaning with clorox. The second time I did report the problem to the front desk which he went and somewhat clean-the pink color and the dirt around the seals where gone but the floor still had that grayish dirt. Again I give it a good cleaning with clorox in both cases the floors are white again. With the traffic that they have coming and going they have a hard time keeping the hallways clean. The next time we have to be in Gainesville on business we aren't going to be staying here.

  • Stayed: July 2012, traveled on business
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Thank 2traveltoanywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

I stayed in this hotel for a one night stop over in July 2012. The hotel was very convenient to the highway, so great for a stop over. We used the hotel pool and enjoyed relaxing there. The hotel was very convenient for local amenities such as restaurants, grocery stores etc. We made the short drive to University of Florida and visited the natural history museum and butterfly rainforest with the kids, which was a fun activity for them. We had the free breakfast which was fine. Overall great place for a one night stop on a longer road trip.

  • Stayed: July 2012, traveled with family
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1  Thank DellaLouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2012

Stayed here on business and found the location very convenient. The front desk staff at check-in (Sergio) and -out (Kenneth) were great - very helpful. My room was terrific - kitchen & living area separate from the bedroom.Lots of pillows on the king bed and more in the closet if needed. Wi-fi was spotty at times, but worked best either early morning or late evening. The breakfast each day was acceptable with hot options and cereals/breads - I liked that yogurt was also an option. I didn't get to sample the light dinner meal offered during the week but was impressed that it was included in the rate. This hotel is convenient to Shands & VA Hospitals and there are lots of restaurant and shopping choices nearby.

  • Stayed: July 2012, traveled on business
    • Value
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Thank ichiban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this reviewResponded January 19, 2015

Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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