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“Good Food & Service but Noisy”

Dragonfly Sushi & Sake Co Incorporated
Ranked #8 of 594 Restaurants in Gainesville
Certificate of Excellence
Price range: $30 - $30
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Bar scene, Special occasions, Large groups
Dining options: Lunch, Late Night, Dinner, Delivery, Reservations
Dining style: Casual Elegant
Cross street: SE 1st St.
Transit: Centered in the heart of downtown Gainesville, multiple public bus routes drop you off at Dragonfly's doorstep. All local hotel shuttles also make downtown Gainesville a frequent stop. Check with your concierge for special Dragonfly VIP offers.
Reviewed January 29, 2013

We ate dinner there after the theater on a Sunday evening around 8:30 PM. Food and service was great but two tables away there was a very large party celebrating a birthday behaving like they had a private room. The loud talk and noise really distracted from our own meal and interfered with our own conversation. The management should have done a much better job segregating this party so other guests could enjoy themselves as well.

Thank Twr40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 - 342 of 457 reviews

Reviewed January 17, 2013

Planned a surprise birthday party at Dragonfly. We called the day before to tell them a party of 20 would be there at 8 and that we would like to get there around 7:30 to set up. We arrive late at 7:50 and the room is not available. When we finally get back to the room we are given two members of Dragonfly to wait on us. Let me just say, this was the worst service we have had. MULTIPLE times we went to the bar directly to get drinks while still waiting for the ones we ordered to be brought to us. Also the manager continued to come up to ask asking how we are going to pay for the room as it is an $800 minimum. This "minimum" came as a big surprise to us as this was the first we had heard of it. The money was not an issue. We had 20 people so the $800 minimum would not have been hard to reach if we had been served propery however the multiple trips we took to the bar and paid the bartender did not go towards this minimum. My main points with this post is 1. I'm not sure if they needed to get two wait staff to help but it was very poor service, 2. The manager was rude and unwilling to listen to the 20 people who wanted to discuss why we had a problem with the 30% gratuity we were being charged to meet the $800 minimum seeing as at least $200 was paid at the bar and 3. When you are throwing a birthday dinner, the last thing you want is to be bothered with constant questions about how you are paying before your food even gets there. Ask for a credit card to hold and go away. 4. Being served only 3 drinks from the wait staff during a 3 hour dinner is absolutely unacceptable. I hope the owner views these as my other attempts to talk to him have been diverted to the manager who was absolutely no help at all. Horrible customer service and next time we will take our group to somewhere that will take care of large groups and be happy for the business.

    • Value
    • Atmosphere
    • Service
    • Food
Thank WK115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

traveling solo over the holidays, this restaurant was recommended by hotel staff at the downtown holiday inn - even though school was out, and it was a weeknight, the place was packed, but i got seated quickly at the sushi bar, and had an excellent dinner....numerous selections, good value, got to watch the chefs work their magic. Recommend to anyone in the area that enjoys sushi and oriental dishes.

Thank gafellowtravelsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

I've eaten at dozens of Sushi bars all over the US and this is one of my favorites. They offer traditional sushi items but they have a great variety of unique specialty items which really set this restaurant above others. Trendy decor/atmosphere in downtown gainesville. Very crowded on weekend nights. Great menu outside of the Sushi offerings as well.

Thank Ace5220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

really great sushi but the prices are a little high. the restaurant is in a common plaza downtown so afterwards you can walk around. the sushi is really delicious with some new types that i have not tried. overall a good experience. service was on top of things.

Thank shunkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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