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“Terrible Service”

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Howard Johnson Express Inn Gainesville FL
Ranked #17 of 44 Hotels in Gainesville
Tallahassee, Florida
1 review
“Terrible Service”
1 of 5 bubbles Reviewed January 27, 2014

Didn't get promised rate. Room service walked in on me without knocking. bad costumer service. Wifi was spotty inside room.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Bense F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul P, General Manager at Howard Johnson Express Inn Gainesville FL, responded to this review, January 29, 2014
Thank you for your response but there are several things I would like to clarify. You made your reservation on Expedia.com not through our property. Since you paid expedia when you made your reservation, I do not understand your comment that you "didn't get your promised rate". Upon arrival at approximatly 8:00 pm you said that you should be able to check out at 8:00 pm the following day. Our check in time is 1:00 pm and check out is 11:00 am, as clearly stated under our policies on Expedia.com. All hotels have a check in and check out time, it is not based upon a 12 hour period. You did not notify the office that you intended to stay another night so when housekeeping entered your room a hour after check out time, they had no knowledge that it was occupied. I am confused as to why you decided to stay another night if you were so unhappy. If you would like to discuss this further, please feel free to contact me directly.
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366 reviews from our community

Traveler rating
    90
    143
    79
    37
    17
See reviews for
146
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75
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Santa Rosa Beach, Fl
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 10, 2014

only 3 tables to eat at for the free continental breakfast. There have been Upgrades to the structure but needs so much more work inside the rooms. I think it is a work in progress. Carton of milk was soured at the breakfast bar. For the price I guess it was OK. Carpet needs cleaning.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank CarolynnL_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miramar, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

I had a 4 day trip to Gainesville to watch the Cranes migration to the area. Hotel was in a very good location close to the state park where I was planning to visit.
Staff are friendly and rooms are clean.
Shower and bathroom nice and clean, I am very fussy about that.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul P, General Manager at Howard Johnson Express Inn Gainesville FL, responded to this review, January 9, 2014
Thank you for staying with us during your Bird Watching trip to Gainesville and for taking the time to post such a positive review. We strive to provide our guest with clean, comfortable rooms as well as great customer service and are glad that you noticed! We enjoyed having you as our guest and hope to see you again during the next migration to the area.
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Additional Information about Howard Johnson Express Inn Gainesville FL

Property: Howard Johnson Express Inn Gainesville FL
Address: 3820 SW 13th St, Gainesville, FL 32608-3510
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Gainesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn Gainesville FL 2*
Number of rooms: 39
Official Description (provided by the hotel):
We are newly remodeled and finished our remodel late 2010. We now have new bed, new bedspreads, new carpets, new exterior, new interiors and offer a quaint breakfast selection. We still have our sparkling clean pool, and plenty of parking. We accommodate students, parents, truckers and travelers of all kinds, though, we are sorry we do not accept pets. We are conveniently located close to the Football stadium of the University of Florida, Shands Hospital, the VA Hospital, Gainesville Airport, and Gainesville Racetrack (home of GatorNational). ... more   less 
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Also Known As:
Howard Johnson Express Gainesville Hotel Gainesville
Howard Johnson Gainesville
Gainesville Howard Johnson

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