Upon booking my reservation, I had requested a fridge be added to my room as i would be staying an entire week. At the time of check in I was told that my reservation did not include a fridge. Although I was extremely frustrated, I didn't get outwardly angry or complain. A young lady by the name of Danielle noticed that I was disappointed and immediately took steps to rectify the situation. She said that she would hunt up a fridge and have it in my room in less than 20 minutes. The fridge arrived a short time later just as she said it would.
I was very pleased with how quickly Danielle responded to the situation and how quickly it was resolved. I will definitely be going back because of the exceptional customer service she provided and caring attitude she had toward remedying the situation. Thank you, Danielle Lythgoe!!
- Official Description (provided by the hotel):
- Situated on the Southwest corner of the University of Florida campus, in the heart of “Gator Nation”, Hilton University of Florida is the perfect spot for conducting essential business without missing out on the pleasure. This property has been completely renovated in the last three years, offers complimentary wireless internet in our lobby, complimentary parking, and a complimentray business center for guest use. A full service restaurant is available for breakfast, lunch or dinner. Two Bit's lounge or room service can make your day easier. Visit the Olympic size outdoor pool or our complimentary fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton University Of Florida Conference Center Gainesville Hotel Gainesville
- Hilton Hotel Gainesville
- Hilton Gainesville
- Gainesville Hilton