I stayed at this hotel last month around Christmas time and my husband and I had a problem with our sink and television. I contacted the front desk the morning after we checked in to let them know we had a problem. After having lunch at Albert's Restaurant (where we had excellent food and an amazing server named Candace) we returned to our room to find that our problems were not resolved. I then contacted the front desk once again and within 5 minutes a kind young man named David from the maintenance department came up and got our television working properly and also resolved our sink problems. After apologizing for not getting service that morning, he then offered us breakfast coupons, which we declined because of our H Honors status we already receive breakfast coupons. He then asked if there was anything else he could do to help us for being inconvenienced. The problem being resolved was all that we needed. My husband offered him gratuity for helping us in such a timely manner which he politely declined and apologized once again for no one helping us when we initially called. It was great to be treated with respect and we will be returning to this hotel anytime we are in the Gainesville area, thanks to this kind gentleman. Upon checkout the front desk clerk thanked us for our loyalty and I was amazed that they remembered that I was an H Honors guest.
- Official Description (provided by the hotel):
- Situated on the Southwest corner of the University of Florida campus, in the heart of “Gator Nation”, Hilton University of Florida is the perfect spot for conducting essential business without missing out on the pleasure. This property has been completely renovated in the last three years, offers complimentary wireless internet in our lobby, complimentary parking, and a complimentray business center for guest use. A full service restaurant is available for breakfast, lunch or dinner. Two Bit's lounge or room service can make your day easier. Visit the Olympic size outdoor pool or our complimentary fitness center. ... more less
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- Also Known As:
- Hilton University Of Florida Conference Center Gainesville Hotel Gainesville
- Hilton Hotel Gainesville
- Hilton Gainesville
- Gainesville Hilton