I'd keep looking if you're thinking of staying here. The room was clean enough, we did see a few roaches while we were there for three weeks. The fridge, however, kept leaking some sticky fluid and you could hear water or something running through it very loudly several times a day. Also, the tub didn't drain hardly at all. If you took a shower you were doing it standing in a few inches of water. The AC was nice, only when it was on full blast. For some reason the fan can only be set to on nonstop or auto, so any time the AC isn't actively pumping cold air the fan is blowing in some really hot, humid air from outside so your only option is to go from boggy humidity every fifteen minutes or so to freezing or just keep the AC turned down low enough to freeze you the entire time. Also, we were on a nonsmoking floor and the room absolutely reeked of cigarettes the whole time. We came to the conclusion that they must alternate between smoking and nonsmoking floors, which is a horrible idea. We kind of got the smell to go away somewhat after two weeks of using deodorizing room cones, spraying perfume and lighting candles. There was some sort of weird black residue that seemed to cover everything in the room as well. I'm not sure what that was about but it completely set my allergies off. You could see it all over the bathroom sink and tub if you didn't wipe them down daily. Which brings me to house keeping. Supposedly you're going to get house keeping services every other Tuesday, not that they tell you WHICH Tuesday, but don't expect them to show up anyway. Like I said, we were there for three weeks so we should have seen them at least once. The closest we ever got was someone stopping by once to ask if we needed anything. We did need toilet paper and at least a new tab for the toilet, which they could only give us a roll of toilet paper I guess. So maybe that's their version of house keeping, where the person never actually even enters the room. ALSO. We were buying our own toilet paper but we did run out a couple of times when it would've bee inconvenient to go to the store. The first time we were told house keeping was closed so they couldn't help us. The second we were told to come down to the front desk and pick a roll up. The day of checkout we were told they didn't provide it and we were out of luck. So basically if you're about to leave don't expect to be treated as though you're a customer or valued in any way. On top of all of this nonsense we had tons of problems with our room cards not working. They were fairly nice about resetting them. Repeatedly. The first time we were told that putting the card near a cellphone may have demagnetized it. What the person didn't tell us was that resetting one card could cause the other not to work. So we had to go down there again. This kept happening repeatedly with pretty much all the doors and the front desk kept saying they were getting demagnetized somehow. After two and a half weeks of this crap and getting new cards we finally realised that no, it was nothing we were doing wrong or even the cards going bad, their scanners just suck. Apparently when it refuses to read the card if you fiddle with it by swiping the card quickly a few times and messing with the door handle it will eventually read. If all of this nonsense weren't enough at the end of our stay we had to wait at checkout for them to look over our room, which was fine I guess aside from the fact that I was trying to make a flight. But then they claimed that a few of our towels had been "dyed blue". I will admit they were a slightly different tint than the other towels but my guess would be that it was because those towels were dirty and the others were clean and I had just tossed them all in the basket assuming house keeping would wash them all anyway. So $25 out of my deposit went to that. Not that I've gotten the other $75 of my deposit back even though it's been about 30 hours since I checked out.
- Official Description (provided by the hotel):
- What's the Value Place promise? A truly affordable, incredibly clean, much safer experience that's always simple and flexible to fit your needs. That's why we think you'll be happier here, whether you're looking for an extended stay hotel, an apartment, or just better, more affordable housing. No matter what brings you to Value Place, you can count on a respectful, helpful and friendly team dedicated to keeping the Value Place promise to our guests. ... more less
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