We stayed at Sweetwater for my sisters graduation from Vet school in June 2007. Our family booked two cottages and three rooms for the weekend. The rooms were clean and decorated nicely. However the staff was so unbelievably rude we will never refer anyone to this resort or stay there again!
There was a wedding going on at the resort the same weekend, I think the women working that night thought we were with the wedding party because when we requested a roll of toilet paper she rudely replied "I will not give you toilet paper to wrap around the car" I then informed her that we needed to wipe ourselves and she said "the cleaning ladies had already locked it up." She was courteous enough to look in a cabinet and said "no we don't have any." I guess she didn't relize we could see in the cabinet. As soon as she stormed away we helped oursevles to a roll.
We then returned home to find an extra $50 fee tagged on to the room for cleaning. Which in my opionion was completely unnecessary. In additon my husband accidently left his cell phone/planner. We called and asked to please overnight the cell phone and we would gladly cover the costs, because it contained all of his scheduled appointments with his clients. The person we spoke to agreed that they could overnight the phone. It has now been a week and we have not recieved the cell phone! When we called they said "oh sorry we've been understaffed and very busy." This is completely unacceptable! Poor attitude and service do NOT make up for the nice property! I would only reccomend this place if I know the management changed!
- Official Description (provided by the hotel):
- Sweetwater Branch Inn features 20 spacious guest suites and cottages just blocks from the University of Florida and hip Downtown Gainesville. All of our guests are welcome to a delicious full breakfast spread in the morning, as well as a complimentary wine and cheese hour in the evening. Each of our rooms feature a private bath along with a king or queen size bed, while some rooms have additional beds, Jacuzzis, fireplaces, and extra sitting rooms! ... more less
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- Also Known As:
- Sweetwater Branch Hotel Gainesville