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Wyndham Garden Fort Walton Beach Destin
Ranked #6 of 29 Hotels in Fort Walton Beach
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1,701 reviews from our community

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Cleveland, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 27, 2013

We spent 3 nights at the Wyndham Garden in Fort Walton beach and was very disappointed by the rudeness of hotel staff, the cleanliness of the suite, comfort, and overall customer service. The hotel turns the air conditioning off to all rooms. When asked to turn it on the reply was "no one else has complained" A hotel room that is 85 degrees is not comfortable. And it stayed that way for all 3 days of our stay. We were unable to enjoy the sounds of the waves and the peacefulness of being on the beach due to the blaring music by the pool that plays 24 hours a day; which also interrupted our sleep. We complained that the music was to loud and once again we got the same response "no one else has complained. And the volume of music was never turned down. The blow drier in the bathroom did not work , nor did the microwave. We have been vacationing in the Destin Fort Walton Beach area for over 30 years and this was by far the worse experience ever! We will definitely continue to vacation in the area but not at the Wyndham Garden!

Room Tip: The rooms in Building B have an excellent view.
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  • Stayed October 2013, traveled with family
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1 Thank Ginger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnresort, General Manager at Wyndham Garden Fort Walton Beach Destin, responded to this review, October 30, 2013
Dear Ms. Ginger;

Beside my reply to your e-mail, I would like to publicly apologize for the inconvenience, which you were subject to while you stayed with us. On the other hand, I would like to thank you for having taken time to share your feedback with me. It is very valuable to me and my staff. I would like to address your concerns as follows: First, It is true that our suites are on central unit system. This becomes only an issue when the outside temperature varies. I would like to clarify that the thermostat simply controls off and on position, not the degree. Nonetheless, each of our standard rooms has its own heating and cooling system. Next time, I will ensure that we present you both options.

Secondly, I already reiterate to the maintenance team, based on your feedback, to turn off the pool radio by 7:00 PM. Furthermore, I evaluated the amenities and the service issues with each department by taking immediate actions to rectify them and to avoid any re-occurrence..

Third, our culture is embedded in the spirit of providing great quality of service to our guests through our ambassadors, our staff. Our ultimate goal is to create the reality that our guests have expected during and after reservations are booked until check-out. For, we have a zero tolerance policy when it comes to employees’ rudeness. Numerous positive surveys in this site underline our passion for delivering great guest' service. Ms. Ginger,
Please help me identify any staff member who was being rude to you; so, I can take disciplinary actions immediately. I value your business and appreciate your feedback as it provides my team and myself a training tool toward the continued improvement of our guest' satisfaction.

Ms. Ginger, Based on your scenario, we failed our culture and your expectations. Thus, I would please ask you to give me a call at 850-244-8686, so we can discuss this further.. I hope you will not let these isolated incidents deter you from coming back to experience the corrective actions taken..

I am looking forwarding to hearing from you..

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Fort Walton Beach Destin

Property: Wyndham Garden Fort Walton Beach Destin
Address: 573 Santa Rosa Boulevard, Fort Walton Beach, FL 32548-6912 (Formerly Holiday Inn Resort Fort Walton Beach)
Phone Number:
Location: United States > Florida > Florida Panhandle > Fort Walton Beach
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Fort Walton Beach
#6 Family Hotel in Fort Walton Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Garden Fort Walton Beach Destin 3*
Number of rooms: 195
Official Description (provided by the hotel):
Wyndham Garden Fort Walton Beach/Destin, Florida is a family oriented beachfront hotel tucked away from the Destin traffic on Okaloosa Island. No other location compares to the world's whitest beaches and emerald green waters. With fishing, golf courses, shopping, and other attractions nearby, you are sure to find a way to pass the sultry Florida days. Our full service resort features all the helpful amenities needed for a comfortable stay, including luxurious penthouses and one bedroom suites with kitchens. Romantic getaway? Our fabulous honeymoon suite presents cozy bedding in a warm setting and a deluxe view of the Gulf of Mexico from the Jacuzzi tub. Visit the Crab Island Cafe specializing in seafood entrees, or our seasonal poolside Manatee Grill & Bar. We haven't forgotten the business traveler or conventioneer. With 3,500 sq. Ft. Of meeting space, we are ideally suited to accommodate any function from a business conference to a wedding celebration. Relax, our professional event and catering staff can offer creative, budget-conscious ideas for a successful event. Want to add some fun to your day on the beach? Take advantage of all that is offered for free - bikes, ping pong, bingo by the pool, beach service with chairs and umbrella. Our Dive-in movies deliver drive-in quality in a wet atmosphere as our main pool becomes a cinema. Guest under the age of 24 must be accompanied by parent or guardian. ... more   less 
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Also Known As:
Holiday Inn Resort Fort Walton Beach Hotel Fort Walton Beach
Holiday Inn Fort Walton Beach
Fort Walton Beach Holiday Inn

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