At check-in our hotel Clerk was VERY NASTY, and if I had not already paid for the reservations would have went elsewhere. We arrived at 3:30 p.m. only to be told it would be at least an hour wait before our room was ready? I was like our check in time is suppose to be 4:00, and the clerk said we don't guarantee that. So I asked what time was checkout time and she said 10am. When I questioned why, if checkout was at 10, were the people in our room just moving, I was told rudely told to come back later, our room might be ready. When I went back about an hour later to get the room key the clerk said here. I said could you please tell us where to go to, and she responded,"You know where your room is". and then snatched a map from the counter and said park here and go here.Since our check in, our stay has been good. Housekeeping is SUPER SWEET, Maintenance is not only Cute, but sweet as well. In all honestly the trip would have gotten an EXCELLENT rating if it were not for the Witchy lady at the front desk. She definitely does now know what Customer Service is!!!
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- Also Known As:
- Marina Bay Hotel Fort Walton Beach