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“Average room with terrible service” 3 of 5 stars
Review of Comfort Inn and Suites

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Comfort Inn and Suites
Ranked #11 of 31 Hotels in Fort Walton Beach
Certificate of Excellence
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Average room with terrible service”
3 of 5 stars Reviewed July 10, 2011

When I walked in for check in, there were two women at the desk. One was on the phone and we greeted me. As I was being checked in, the lady helping me was more interested in the other lady on the phone. I got my room key (only got one key for my family of four). Room was ok. Furniture was sparse but I was only there for one night. Room was clean as well as the bathroom. The beds were comfy. I could not get wifi to work with the password I was given. I called the front desk and was given the same password which did not work. Breakfast was ok. Just the typical hotel breakfast with waffles. When I went to check out, there was no one at the desk. I waited for approx. 20 minutes and no one ever showed up. My husband even walked right in to the office snd there was no one around. I was completely astounded that no one was there on a Saturday morning! I finally left a note with my key on he desk and left. Overall, hotel was fine for a clean place to sleep. If you are looking for anything more than that, go somewhere else!

  • Stayed July 2011
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Thedebordfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    83
    38
    25
    9
    9
See reviews for
65
33
6
32
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 12, 2011

The desk staff is very friendly and helpful. The hotel is a very short drive from lots of beaches and restaurants -- no beach views, but a great value and location.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank booglesC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 7, 2011

We recently traveled to Fort Walton Beach from Jacksonville Florida for a two-day BMX state race. Emerald Coast BMX listed several hotels close to the track in the application packet given to participants; Comfort Inn was one of those listed. Having never been to Fort Walton Beach I decided to research the area on the web unfortunately, very little was out there regarding hotels, dinning etc. I decided on this hotel after reading the reviews. I can honestly say I was very pleased with Comfort Inn from the first. The lobby was clean and open and furnished with a modern style. I was immediately greeted by the front desk clerk who was friendly and informative offering information on the location of the elevators, pool f itness facility and breakfast room. My total check in time was under five minutes! When I located my room I was concerned that it was not very far from the elevators and ice machine and was afraid that I would be hearing a lot of noise from both during the night. Those fears were completely unfounded, as I never heard a sound from either the ice machine or the elevator during my stay. Upon entering the room I was overjoyed to find it totally spotless, spacious and well equipped (our room had a microwave, refrigerator and a fold out couch in the seating area) the air system was quiet and worked well and the window well insulated, as we never heard street noise. As further testament to the overall quiet of the room we had a severe thunderstorm come thru the area and the thunder was so muffled we slept easily!! The indoor pool is very nice and the pool area clean not to mention safe as a door key is required for entry (also true of the fitness area) The breakfast room is open, clean and offers muffins, juices, cereal, waffles and a selection of fruits. As an added bonus there is a small computer area with printers and shedders in the lobby; wi-fi is offered at the hotel for free as well. Overall this hotel exceeded my expectations!

  • Stayed March 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aem2228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 6, 2011

The staff was very friendly and efficient. I used a booking agency and check-in lasted maybe a min. The room however was a different story. Let me begin by saying that the beds were made and wicked comfy, everything else...well...after driving all that way, of course the first thing I had to do was go use the facilities. O my goodness-there were pubic hairs in the toilet! Ok-it's a toilet, no biggie right-my sis goes to run a hot bath and what do you know! Yep, it was the pubes again!! We'd already called the front desk once to let them know that the tub wasn't working properly-were not offered another room-so we had a feeling calling back probably wouldn't do any good. So we cleaned the tub ourselves, stuck a washcloth in the drain-no stoppers-and went ahead and took our respective baths. While she was in the bath, I went to call for pizza and turns out the only number the phone would dial was front desk!! So I used my cell, in the process of looking up pizza number, I discovered a rather thick layer of dust on nearly everything I touched-except for the beds. The beds are the only good thing I really have to say about this establishment...they were made and comfortable. End of story.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nursekatie2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 3, 2011

Stayed here once before. Room was very clean, bed was comfortable. Great staff. Everything worked in the fitness room and pool and hot tub were great. Highly recommended. Not a lot of frills, just a good clean quiet place to stay.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Laughman1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HATTIESBURG
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 30, 2010

My family and I really enjoyed our stay at this Comfort Inn. It was very roomy and very clean. Staff was friendly and made us feel welcome. I booked two rooms and noticed that the rooms facing Pizza Hut were bigger, so be sure to as for a room on that side if you want a larger suite. Next time I'm in the Ft. Walton/Destin area it will be my choice of stay!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MZMCKENZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 10, 2010

Comfort Inn and Suites is a very good hotel for leisure travel. It has a huge variety of food at the free breakfast (muffins, danish, waffle maker, whole counter full of coffee machines, different kinds of bread, yogurt, oatmeal, whole milk, 2% milk, orange and apple juice, good assortment of cream cheese, jams, jellies, butter,bagels...) The rooms were very well decorated with a modern style theme. The rooms were spacious and included a good quality flat screen T.V. that had a wide range of channels (news, cooking, etc) The room was clean and I did not have to ask for anything. The pool area was clean and had towels and a shower head and a bubbling spa. The pool was from 3 to 5 feet. The pool area had chairs and tables. The fitness area had a treadmill, a heart extercise machine thing and a bicycle and water fountain, and tv. The hotel's elevators were slow but VERY smooth and it even said phrases like "going up"or "third floor"or "going down". The hotel itself looks new and is located next to a Pizza Hut. The beaches were on Okaloosa Island which was about a 5 minute drive. Service was good. There was a meeting room and an office area with 2 computers and a free printer that was good quality. The hotel felt very safe and had 4 floors. There was no mold in the bathrooms and when we asked for an extra bed, they moved us to a room with 2 queen beds and a sofa bed without complaint even though they would have to clean for a second time. The pillows were soft and the blankets were smooth. The ice machine was working (there was an ice machine and vending machine on each floor) At 6 o'clock, there was some music going on in the next room but it stopped. The walls were thick and we couldn't hear the people in the neighboring room except for the loud music. The lobby area is very spacious and a person could live in there. There is a separate TV area. Overall, an EXCELLENT stay and I will never forget it.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dandot8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites

Property: Comfort Inn and Suites
Address: 137 Miracle Strip Pkwy SW, Fort Walton Beach, FL 32548-6614
Phone Number:
Location: United States > Florida > Florida Panhandle > Fort Walton Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Fort Walton Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn and Suites 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Fort Walton Beach

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