I made a reservation to stay at Waterscape in several months before my June 2009 vacation. I booked using Resortquest. I had to cancel my plans. I was told I would lose hundreds of dollars if I did not reschedule another trip. However because they did not know the rate for 2010 I could not book at the time I canceled. They said It would be fine for me to call back when I had an idea of when I could travel in 2010 and I could apply my deposit. All was fine. I happened to check my checking account on 7-7 and noticed that Waterscape hit my account for over $2000.00. I called Resortquest. At first they said it was my falt for not canceling, then they found where I had indeed canceled. Then they called Waterscape. Waterscape claimed that I had infact checked in and taken my vacation and they could remember me because I was rude and complained about my view and stormed out after being rude. I explained that I had not left my home state of Texas in months so they made a mistake. They refused to believe me. They refuse to supply document to support that I signed into their facility. They claimed that the documents were confidential. However, my checking account is in a total mess as you can imagine. I asked to speak to a manager. She again claimed that I had checked into the hotel and there was nothing that could be done. I told her they needed to find the documents and call me back. They never did call back. After several more phone calls and a trip to my bank to dispute the charges I spoke to someone who said they would get me the documents. Finally a desk clerk called to say that she was sorry. Someone did check in that day. The lady ended up storming out so they just charged MY account. Without any signature or authorization. I have stayed at this resort. I thought at the time it was run by children. The hot tub had only been open for a week when we stayed there and it was already being closed because the teenagers had broken the buttons and the staff didn't seem to care. The lifegaurds flirt with the guests. It is a mess. If the front desk is so careless with accounts, can you feel safe leaving your room with your valuable in there?
- Official Description (provided by the hotel):
- Waterscape Condominiums, professionally managed by Wyndham Vacation Rentals, are located on beautiful Okaloosa Island, which is infamous for its emerald green waters and white sandy beaches. Waterscape was constructed as a U-shaped property to house the "heartbeat" of the facility; the tropical oasis and pools. Waterscape has a two tiered pool deck separated by a 10 foot waterfall. The lower pool deck includes a large zero entry pool with spray toys and lily pads for the young at heart. The resort's lower pool deck features a long lazy river for you to float down on resort inner tubes. The upper deck houses a seasonally heated pool. There is a children's splash area on the upper pool deck that features toys for toddlers and a covered play area for maximum sun protection. There are two hot tubs located in the tropical oasis for your relaxation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Booking.com, Priceline, Hotwire, TripOnline SA and getaroom.com so you can book your Waterscape Condominiums reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Waterscape Condominiums Hotel Fort Walton Beach