This was our second stay at Waterscape. We were so pleased with our first visit that we came back the next summer. I'm not sure what has happened to Waterscape in a year's time, but it sure wasn't the same place. Upon check in, the front desk staff was not hostile or rude but neither were they friendly or warm. We are not snobs by any means and are really very low maitenance guests but the year before we were greeted by a really dynamic and friendly staff who clearly appreciated our patronage. This year, I couldn't even get a simple "thank you" when I handed over my credit card.
When we entered our room for our week long stay, the master bedroom drapes were crumpled in a heap on the bed! Our room was completely open to any and all who cared to look. When we called the front desk, there was no apology or explanation. We were told that maintenance would be up to fix it "sometime." This never happened. Since we were using all the other beds in the condo, we had to rig towels and sheets over the window for a modicum of privacy. The next day we called again and they acted surprised that we were calling about this issue. Apparently, maintenance had never been contacted. It wasn't until supper time of our second night that this issue was fixed.
I had commented last year that despite the hundreds of guest at the complex, only a small handful of the grills actually worked, less than half. This creates a real problem if you make plans for after supper and have those plans scuttled because you didn't account for the long wait time for a grill. This year, still only half the grills worked but what was different was there were a couple of handymen guests who had tools in their cars actually fixed the grills themselves. This sped things up a little but the backlog of people needing grills still didn't allow us to finish supper with enough time to participate in our evening plans.
The real kicker was at check out time. We had run out of garbage bags to clean up for our departure. We called the front desk and asked for one. After enduring a 5 minute lecture on how it wasn't the condo's responsibility to provide us with such things (which I knew, we just ran out) I was instructed to go to the ridiculously and immorally overpriced Publix store to get my own. First of all, aside from taking terrible advantage of tourists, the store is a good 5-10 minute trip due to traffic. I had spent $3000 at this condo for a week's stay and they couldn't let me have a single trash bag!!
We fell in love with this place the first year we stayed and gave it a great review. This will be our last time there. I won't give it a terrible or poor because we still had a nice time. It's just that customer service has really seemed to decline between stays.
We will go back to Destin next year.
- Official Description (provided by the hotel):
- Waterscape Condominiums, professionally managed by Wyndham Vacation Rentals, are located on beautiful Okaloosa Island, which is infamous for its emerald green waters and white sandy beaches. Waterscape was constructed as a U-shaped property to house the "heartbeat" of the facility; the tropical oasis and pools. Waterscape has a two tiered pool deck separated by a 10 foot waterfall. The lower pool deck includes a large zero entry pool with spray toys and lily pads for the young at heart. The resort's lower pool deck features a long lazy river for you to float down on resort inner tubes. The upper deck houses a seasonally heated pool. There is a children's splash area on the upper pool deck that features toys for toddlers and a covered play area for maximum sun protection. There are two hot tubs located in the tropical oasis for your relaxation. ... more less
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- Also Known As:
- Waterscape Condominiums Hotel Fort Walton Beach