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“Great beach, but.....”

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Pink Shell Beach Resort & Marina
Ranked #5 of 47 Hotels in Fort Myers Beach
Certificate of Excellence
Reviewed February 22, 2013

Just returned from what was to be three nights at the Pink Shell. We originally reserved a 1 bedroom suite in their newest building. Upon arrival we were told that we had been "upgraded" to a 2 bedroom suite. Room was simple but quite sensational really, but there was a huge catch, one that proved too much for our noses!! The entrance to the room was right by the multiple 4' exhaust fans that vented the kitchen odours...everything in and around our room stunk like grease all day long!!! We had to keep telling our kids to keep the door closed, as the stench worked it's way in even with the door closed!! Aside from this issue, the only dining available is poolside which is fine for lunch...not so fine for dinner. Service was usually terrible, even at the walk-up bar. Apparently they had other things on their minds...we were NOT alone in this observation, it became a standing joke with other patrons!!!! This is not a bad hotel, it just isn't a good hotel...we checked out a day early and drove three hours north to the Omni in Orlando and as per usual for them...were treated like we mattered, we do!!!!

Room Tip: If you are in the main building, get a suite that is on the north end of the building...and preferab...
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  • Stayed: February 2013, traveled with family
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5  Thank OnTheBeach321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeniorPSR, Public Relations Manager at Pink Shell Beach Resort & Marina, responded to this reviewResponded March 1, 2013

We appreciate your feedback. We realize the exhaust fans are an area for improvement and this is something we are looking into correcting.
The service associates have been made aware of your comments. We wish to provide nothing but exceptional service to all of our guests because you do matter. Our standard is to treat our guests like family and we are sorry that you left our resort without feeling cared for. We hope you will visit our resort again.

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2,426 - 2,432 of 3,664 reviews

Reviewed February 21, 2013

We reserved a Beach Villa Room with two bedrooms, two bathrooms. The accomodations were o.k., 3 star (maybe). Furnishings were just adequate. Another reviewer noted that the fridge had rust on it and ours did too, and something that appeared to be grease splattered all over the side. Room service is incredibly slow and even after repeated requests to have our room cleaned by 11, it never happened. Views from the decent sized, screened porch were nice, however the beach area at this resort is very bland. The views from the front window, overlooking the marina were beautiful. I do want for one person in particular to be recognized in this review. Each morning, at the breakfast buffet, we were seated (upon request after the first day) in area that was being served by a fella by the name of "Dane". Dane was, by far, one of the friendliest, knowledgeable, hard working waitstaff members I have ever encountered. He remembered that my mother liked grits and each morning he had some made just for her and brought them to the table. This item was not on the buffet and this was something that he took on his own accord to make sure that she had every day. Service like this may seem commonplace to some, but to me this very personal touch was a sterling example of outstanding customer service. Now, back to the rest of the review. The outdoor "bar and grill" Bongos, was a total disappointment. At an outdoor bar and grill, on the Gulf of Mexico, I have come to expect "bar food", hamburgers, chicken tenders, quesadillas, etc... Is an ICE COLD BEER to much to ask? Apparently so. The menu looked like it was from a gourmet restaurant rather than an outdoor bar and grill. Very disappointing. Service was HORRIBLE. We waited about 15 minutes before we saw anyone that appeared to be waiting tables and there were only about 5 tables seated in the entire place. I ordered a beer and the ladies ordered their drinks. Approximately 15 minutes later the waiter shows up with a can of beer and a plastic cup (which does not offend me at all, I'm from the South). The fact that beer was as hot as puppy pee, that offends me. After looking at the menu we determined that we would rather retire back to our villa and order take out Chinese and have a few drinks. What does that tell you about a bar and grill if you want to go back to your room rather than stay there? Yeah, that's what I thought. All things considered our experience was borderline OK to Good, but certainly not great, and in my opinion certainly not nearly worth the price of staying at the Pink Shell Resort and Marina. I would not stay here again nor would I reccommend the place to my friends and associates, based on the value to dollars spent.

  • Stayed: February 2013, traveled with family
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5  Thank MisterEpps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeniorPSR, Public Relations Manager at Pink Shell Beach Resort & Marina, responded to this reviewResponded February 22, 2013

We do apologize for the feelings of disappointment you had with your housekeeping request not being met. With specific housekeeping service times, we are able to meet almost all of those needs. Unfortunately, due to high occupancy and several housekeeping requests, we were unable to meet your request of service by 11am.
In our restaurant, we do try to accommodate all tastes and expectations. For those looking for “bar food”, we offer chicken wings, flatbread pizza, fried calamari, fish and chips, and BBQ ribs. For variety, we also offer several fresh salads, marinated steaks, and local gulf seafood such as grouper, mahi-mahi and red snapper.
Thank you for your sincere compliments in regards to our restaurant server, Dane. He is a wonderful associate- he was awarded associate of the year in 2012. We are happy that you found him to be exceptional and that he helped make your stay memorable.
We regret to hear that you will not be staying with us in the future. Should you visit this area again, we would welcome a second chance to wow you with an experience that so many of our guests write about.

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Reviewed February 18, 2013

Upon my stay I noticed 4 kids pools. However no hot tub. The location is good. The staff in general was good except for the food servers outside, which were pretty bad. This place was made for kids. The complementary buffet was great though.

  • Stayed: February 2013
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1  Thank Danoc38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeniorPSR, Public Relations Manager at Pink Shell Beach Resort & Marina, responded to this reviewResponded February 22, 2013

The Pink Shell is a great beachfront resort- we are designed to accommodate both couples and families. We have three pools open to all resort guests. The main pool, located on the White Sands pool deck, is the largest with a coral reef arch and waterfall. One end of the pool is a zero depth entry which gradually descends to the other end of the pool to a depth of 5 feet. This pool is adjacent to our pool deck bar and restaurant, Bongo’s and JoJo’s. The second pool, located on the Captiva pool deck, is designed for children. This is a shallow pool with spraying water features. The third pool, located on the Sanibel View pool deck, is for both adults and children, but mostly attracts adults because it is away from the main area of the resort.
Our service staff receives hands-on training to meet and exceed our standards and policies. Perhaps what you experienced with our food and beverage team were a few new associates just nervous serving for the first time on their own.

We thank you for staying with us.

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Reviewed February 17, 2013

We stayed 2 nights at the resort and overall were pleased with this resort. We received a room upgrade upon checking in and had fabulous view of the gulf! The room was nice. Just a few opportunities : the mattress was a little hard, the fridge had rust running down the front & the handle to the balcony door came off. ALL VERY minor in our opinion. The staff was friendly and efficient.
I would stay here again if I were in the area - they have a beach/view you can't beat!

Stayed: February 2013, traveled as a couple
2  Thank AlohaKatie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

helpful, friendly staff. great room. great beach and pool. great location. family friendly. we had a room on the sixth floor of building 3, facing the gulf. the hotel calls it a villa suite. it had 2 balconies, one with a hot tub. we would stay here again and recommend it to friends.

Room Tip: building 3, 6th floor. gulf view. if you can get it, it's worth it.
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  • Stayed: January 2013, traveled with friends
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2  Thank tomrockyriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

further down the street than all the restaurants this is the gem of Ft. Myers. This resort is awesome. Great room, good service, and a fantastic beach 50 yards away. Went here with my family last year, and was blown away by every aspect!!! This place knows what it is doing, and will be around for a long time!!!! STAY HERE!!!!

Room Tip: The front desk is helpful, be nice to them and they will be nice to you!!!
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  • Stayed: June 2012, traveled with family
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2  Thank JetsetterAnthonyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

My wife and I stayed a week in early December at the Pink Shell, which has a great beachfront location. The white sand beach is very wide, and the hotel is located on the less congested north end of Estero Island. Our first floor Sanibel View Gulf Studio was comfortable and spacious. We had a lanai with a good view of the gulf and beach. Other than having a bulb replaced on a make-up mirror, we had no problems with the room. We did use the microwave to prepare a meal in our room, which was furnished with dishes and silverware although they needed to be washed before we used them.

The weather was warm with highs generally in the upper 70's and lower 80's. We enjoyed walking on the beach and walking to Times Square to the stores and restaurants there. We also liked sitting on the chairs placed on the beach each day in front of The Pink Shell.

We had the breakfast buffet each morning at The Pink Shell and found it to be most enjoyable with ample selections and variety from day to day. The dining room staff was most cordial and came to recognize us from our daily visits. We also ate and had beverages at Bongo's at The Pink Shell and found the food to be good there.

The Pink Shell is a good value in view of its location and amenities. However, we urge that the separate resort charge should be included in the quoted room rates rather than be charged separately in order to be more transparent about the true total price of staying at The Pink Shell.

We had a rental car and found it easy to drive on Estero Island and to cross the bridge over to the mainland. I enjoyed walking in the nearby Bowditch Point Park, and we had short pleasant drives with interesting visits to the Matanzas Pass Preserve and the Fort Myers Beach Art Association, both on Estero Island, and to nearby shops and stores.

We were glad to have stayed at The Pink Shell. We would be happy to stay there again.

  • Stayed: December 2012, traveled as a couple
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1  Thank Glenn52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pink Shell Beach Resort & Marina

Address: 275 Estero Boulevard, Fort Myers Beach, FL 33931-2012
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fort Myers Beach
#1 Spa Hotel in Fort Myers Beach
#2 Top resorts Hotel in Fort Myers Beach
#2 Romantic Hotel in Fort Myers Beach
#4 On the Beach Hotel in Fort Myers Beach
#4 Family Hotel in Fort Myers Beach
Price Range: $234 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pink Shell Beach Resort & Marina 4*
Number of rooms: 212
Official Description (provided by the hotel):
As a Top Florida Resort, Pink Shell Beach Resort & Marina was voted the #2 resort on the Gulf coast of Florida by Conde Nast Traveler. Book on our website and you get more than a great room or suite at our beachfront resort. Every time you reserve and stay with us, and with every hotel deal we offer, you receive two breakfasts each day, two drinks, two in-suite bottles of Voss water, a Pink Shell Resort beach bag, and daily beach lounge chair and umbrella rental. The only thing we overlook is the beach! ... more   less 
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Also Known As:
Pink Shell Beach Resort & Marina Hotel Fort Myers Beach
Pink Shell Beach Resort And Marina
Pink Shell Beach Hotel

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