On February 18, 2013, my husband and I made reservations at the Beacon Beachfront Bed & Breakfast for June 03 - June 05, 2013 for a cottage suite (see description below) and paid a $128.87 deposit which was non-refundable within 30 days of check-in. We were going to be visiting my parents in the Fort Myers area and decided to splurge for a two-day stay on Fort Myers Beach. We made non-refundable plane reservations for us and our two children ages 3 and 4 to fly to Fort Myers.
On Monday, May 20, Bonnie (the manager) called to tell me that she was canceling our reservation because they had decided to put in a new swimming pool and our room was no longer available because they needed that space. I requested that she find alternative accommodations for us on the beach that would be comparable to the cottage suite including the separate living room and continental breakfast. After frequent phone calls and some pressure, she offered us a plain motel room in their motel not located directly on the gulf. We refused and again requested comparable accommodations. On Saturday, May 25, she informed us that she was canceling our reservation and returning our deposit. One week before check-in and we had no place to stay for those two days.
We feel that when they chose to install a pool on their property at the last minute, that part of the cost of installing that pool should have been to find comparable alterative accommodations for guests with reservations guaranteed with a deposit.
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- Also Known As:
- Beacon Motel Fort Myers Beach
- Beacon Hotel Fort Myers Beach