Cathie Longworth reviewed Lani Kai Island Resort
20 mins ·
★☆☆☆☆ Horrible customer service from a 'Manager' just now. Came back to our room after a long day of travel, to find our door WIDE OPEN (with ALL of our belongings inside) and a few Comcast Cable installation crew in our room. Bathroom ceiling ripped apart and nothing but attitude from the man claiming to be a 'manager'. REFUSED to comp the room for the day. (His offer was to take $30 off our bill) If we would have been here all day, our room would not have been accessible to my family and I. We couldn't change our clothes, use the bathroom or go to sleep as planned, after our long morning and afternoon. HUGE INCONVENIENCE.
My family now feels unsafe being here. Not to mention after speaking to this "manager" I, also, no longer feel welcomed and safe! He started to scream at me and kept repeating himself over and over that he CAN NOT ever comp a room. Being a well seasoned traveler and in the business, I know better. All I asked for was this 1 day out of the entire stay here to be comped for our extreme inconvenience.
Book elsewhere, and read the reviews, I read them but ALWAYS give a place the benefit of the doubt. I definitely won't be recommending this "resort" to anyone. It is loud all day and night until after 2:00am.
The best part is the rooftop restaurants.(Good food and very reasonably priced!) The manager should take customer service lessons from all the staff up there.
I believe that customer service is to be something a business should be proud of. No matter what, make the customer satisfied, don't argue with the paying consumer.
Besides the so called manager, the rest of the staff has been welcoming and fun.
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- Also Known As:
- Lani Kai Island Hotel Fort Myers Beach
- Lani Kai Island Motel
- Lanai Kai