We have visited Ft. Myers Beach for 5 years in a row now. The past three years we have gone out fishing for a day with Captain Tony on a shared charter. Not the head boat, but a smaller boat with a max of 6 people. This would have been our fourth year. The past three years, it has been a great experience. And so we were super excited to return this year. I called before leaving our home state to put our name on the list to share a charter. We got into Ft. Myers Thursday evening, Saturday Morning at 6am we got a call saying our charter had been cancelled due to the captain being sick. We were very confused as no one called us to tell us that we were scheduled that day. But were excited that it was rescheduled for the next day. We got a call later Saturday evening that due to bad weather the charter was being cancelled again. The next time she had available for us (Monday night) didn't work so we said to keep us on the list. A matter of minutes later we got a call again saying there was an all day charter available on Wednesday. We of course accepted the reservation and confirmed the price, time and location and gave them our credit card info. We then booked a babysitter and made all the arrangements to be gone all day. We showed up on the dock at 7:00am Wednesday. Said Hi to what we thought were our fellow fishermen for the day. After a few minutes and one of the other people talking to the captain, he (the captain) came up to us and pulled out his reservation sheet, which we were not on. There was no explanation or phone call to the office. We were just told we could join the 8am head boat cruise. Which is AWFUL (and many of these reviews confirm that). We called the lady's cell phone who had booked our charter and weren't given much of an explanation, but essentially told it was our fault cause our reservations was "confusing" (they were the ones who had cancelled and called us multiple times) and she offered to give us a list of other captains. There was no apology or anything.
We have had so much in previous years this was really a disappointment and was handled so poorly we have been soured and insulted and won't be returning ever.
If you want the piece of mind of knowing that you will be going fishing and that your reservation has been properly handled go somewhere else! If you want to risk it and hope that you go out on a boat, try it out. We won't be "hoping" again.
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