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“good location, pool, room dated, refrigerator stunk(literally)”

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Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway
Ranked #11 of 47 Hotels in Fort Myers Beach
Certificate of Excellence
Portland, Maine
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“good location, pool, room dated, refrigerator stunk(literally)”
3 of 5 bubbles Reviewed July 5, 2013

I've stayed here many times because of the convenient location near FMB and Sanibel, I am a loyal Hilton Honors member. As always, the breakfast was excellent and the woman who runs the breakfast area very friendly and customer oriented. I like the fact that the pool is in an enclosed courtyard at center of hotel and not overlooking a street or mall.

The room/hotel description said that a refrigerator was standard in the room. I arrived and there was no fridge. The front desk person said that she could get me one. Maintenance came up with a large ugly fridge that looked like it was made in the 1950's. I put my stuff in the freezer, and when I opened it up to get my water, it stunk like an ashtray full of cigar smoke. It ruined my food and stunk up the room. I complained to the front desk and a mechanic came up, he was friendly and stuck his nose into the freezer, and said that guests sometimes hide cigarettes in there. He replaced it with an equally old/ugly but non-stinking fridge. Who knew that in a modern hotel I'd have to ask for a "non-smoking refrigerator"?

I have to say this "soured" my opinion of this hampton inn because i had to spend a lot of my time dealing with this issue. I come to the area every winter. I hope that the renovations will provide clean refrigerators in every room without having to go through all the hassle.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Les C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, July 8, 2013
Dear Les,

Thank you for choosing to stay with us during your recent visit to Fort Myers Beach. I want to apologize for providing you with a less than adequate refrigerator. We thoroughly clean our portable refrigerators and microwaves after each use but it seems like this one could have been done much better. As you mentioned in the review, we are undergoing our renovation beginning today and ending around Thanksgiving. We will identify and fix any and all issues during this time. I hope you will consider giving us another chance upon its completion!

Thank you again for the review and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,007 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (120)
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Tampa
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

The hotel was clean, in a good location, and around several restaurants.

The bed was not comfortable. We both woke up neck and back pain. The air conditioner woke me up all night long. This air conditioning unit would turn off and on, and when it went on, you'd jump out of your skin! Then, it kicked up another notch a few seconds later. Also, there was a smell in the hotel in general (they had fans running downstairs drying something?) and our room smelled funky. Not sure why. I had several asthma attacks while in the hotel room. Not sure why that occurred, but it could have been the air conditioner?

Regarding location, it was not far away from Sanibel Island. We passed several restaurants, and loved the location of the hotel.

Room Tip: Stay down on the first floor, near the lobby.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuckySue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, July 2, 2013
Dear DuckySue,

Thank you for taking the time to provide the hotel staff and Trip Advisor Community details of your recent stay with us. We love hearing about our guests experience, even when everything didn't go as we would have liked. Feedback like this will only help us to improve our ability to service our guests and we really do appreciate it.

I apologize the A/C in your room turned on and off all night. I am sending our maintenance department to the room you stayed in and will address this problem right away. As for the fans in the lobby; That was due to an untimely breakage in our main lobby A/C. This was unexpected and we are working to resolve the problem as soon as possible.

Thank you again for providing a review of your stay. We are about to undergo a multi-million renovation throughout the entire building. We will address all of the issues you experienced during this renovation. We expect to have the most beautiful accommodations in all of Fort Myers Beach upon its completion. Please come back and visit us again the next time you are in the area so we can go above and beyond your expectations!
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Clewiston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 27, 2013

Everything is nice, clean and very plesents. If i'm ever in the area again and had to stay over night or just to plan a weekend trip with my kids, this would be my choice Hotel again. I would diffently recommend this hotel to friends and family.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Lillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, July 1, 2013
Dear Lillian,

Thank you for the great review of your stay with us! We take great pride in making sure our hotel is as clean and comfortable as it can be. We want our guests to come back again and again and I hope that you and your family will do so! Thank you again for staying with us and providing Trip Advisor with such a wonderful review! See you again soon!
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Manteca, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 26, 2013

Excellent trip to Florida and everything went as planned. The hotel was conveniently located for airport pick ups and easy access to wherever we were going. The trolley ride down to the beach was a great experience and if we would have stayed in that area longer, we would have been using that more often.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kellie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, June 27, 2013
Dear Kellie A.,

Thank you for such a fantastic review! It's great to know you were able to use the Beach Trolley while you were here. For only 50 cents it takes you and all your beach gear to Fort Myers Beach Times Square! I hope you enjoyed the wonderful beaches of Fort Myers and Sanibel. Please come back and visit us again the time you visit the Fort Myers Beach/ Sanibel Gateway area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2013

treated like family. could not have been taken care of any better. great suggestions for area. clean, safe, loved the cookies. got upgraded room. saved money on parking and got room rate reduction for sailing on Key West Express

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Lynn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, June 21, 2013
Dear Lynn,

What an amazing review! Thank you for taking the time to write such a wonderful review of your stay with us. We love when our guests provide us feedback of their experience because it only helps us to provide better service to our future guests. I hope you had a blast in Key West and please come back and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

We love Hampton Inns. Overall this one was great. The bed is a little hard and the WiFi is VERY slow. GREAT location. Safe neighborhood. Very clean. Very nice staff. We will stay here again when in the area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank office
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, June 20, 2013
Dear Office,

Thank you for taking the time out of your day to write such a wonderful review of your stay with us! We love knowing our guests had such a great experience that they choose to come back again and again! We hope you were able to enjoy the fabulous beaches and local seafood while you were here. We can't wait to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Smyrna Beach, Florida
Level Contributor
147 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 10, 2013

coffee was cold in the evening and morning,,, room met our needs for location...not so bad...convenient to variety of restaurants but you do need a car...laundry around the corner at Laundromat...good variety for breakfast each morning

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 2011-CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CjStallings, Director of Sales at Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway, responded to this review, June 14, 2013
Dear 2011-CO,

Thank you for writing about your recent stay with us. I want to apologize on behalf on the kitchen and breakfast staff for providing coffee that wasn't hot throughout the day. We understand our guests stay with us for all of the great complimentary amenities we provide but it sounds as though we dropped the ball on the coffee. I will pass your review to the necessary departments and get this issue fixed right away.

We are glad you found our location to be so great and that you were able to enjoy many of the great restaurants near the hotel! I hope you will consider us again the next time you are in the Fort Myers Beach/ Sanibel Area so we can exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway

Property: Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway
Address: 11281 Summerlin Square Blvd, Fort Myers Beach, FL 33931-5367
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Fort Myers Beach
#3 Business Hotel in Fort Myers Beach
#10 Romantic Hotel in Fort Myers Beach
#13 Family Hotel in Fort Myers Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Fort Myers Beach / Sanibel Gateway 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
We are centrally lcoated to the area's finest beaches of Fort Myers and Sanibel-Captiva Islands. Start your day with our complimentary Hot Hampton Breakfast Buffet before heading out to some of Florida's best golf courses, shopping, and deep sea fishing. Boston Redsox and Minnesota Twins Spring Training venues are a short drive away. Or you may choose to take swim or catch some sun out at our heated tropical style pool. Our deluxe Cloud-Nine bedding will ensure great nights rest so you are ready to explore or kayak our unspoiled coastlines and mangroves. ... more   less 
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Also Known As:
Hampton Inn And Suites Fort Myers Beach / Summerlin Road
Hampton Inn & Suites Fort Myers Beach / Summerlin Road Hotel Fort Myers Beach
Hampton Inn Fort Myers
Fort Myers Hampton Inn

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