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“It is what it is” 3 of 5 stars
Review of In-Town Suites - Crestwood Suites Fort Myers

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In-Town Suites - Crestwood Suites Fort Myers
Ranked #52 of 60 Hotels in Fort Myers
Fort Lauderdale, Florida, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“It is what it is”
3 of 5 stars Reviewed March 17, 2013

My family and I got two rooms here just for one evening. We wanted to go out to the beach and asked about early check-in. The girl was very nice and said they could have the room ready in 45 min and this was at 1. Overall the hotel looks very nice and the room was very clean. Be ready for the overpowering smell of cigarettes as soon as you get off the elevator. Both our rooms were on the 3rd floor and it hits you like a punch in the face. The room did not seem so bad, smell wise, until I got home and smelled all my clothing. I washed everything, even things I didnt wear. So all in all the place is nice, the staff was friendly, and I slept ok on the very firm mattress. If you can bear the smell, or you are a smoker this is a great place for you. If even mild cigarette smoke bothers you, look elsewhere.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 341ChrisJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope P, General Manager at In-Town Suites - Crestwood Suites Fort Myers, responded to this review, May 27, 2013
Dear 341ChrisJ

Thank you for the complimentary words of the hotel and our staff. While we try to cater to everyones room requests; in some cases we are unable to do so. We apperciate your bussiness and the opportunity to hear your thoughts. We hope to see you soon and look forward to the chance to rectify any issues from your last visit.

Thank you
Ashlen Lowery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 16, 2013

We stayed one night at Crestwood Suites in a queen non smoking room. Staff was friendly and check in process was quick. Our room was clean and spacious. The only negative is that the walls are very thin. Overall great value.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank LPMako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope P, General Manager at In-Town Suites - Crestwood Suites Fort Myers, responded to this review, May 27, 2013
Dear LPMako

Thank you so much for taking time to review our Hotel.We are extremley happy that you enjoyed your stay and our friendly staff. We look forward to serving all of your lodging needs in the future.Please lets us know the next time you are coming to town and will ensure another pleasurable experience.

Thank You,
Ashlen Lowery
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 13, 2013

I had read these reviews before my stay and thought it could not be as bad as what the reviews were saying boy was I wrong it was by far worse. first when my husband and I got to the hotel they did not have a room for us we were told unfortunately they would have to upgrade us that was a joke we got off the elevator and was hit with an immediate smell of smoke the odor was horrible it smelt like a casino keep in mind the third floor is the smoking floor if you do not smoke id advise to not have that floor it was so bad people had their windows open to air out the odor I went back down stairs and told the front desk I could not stay up there another customer behind me was complaining of the same thing she said she had to go out and buy air fresheners. The front desk said for 10 dollars a night I could switch floors for another upgrade?? What a disaster that was our room door did not lock you could literally put your hand on the door and it would open up I told the front desk they said they were aware the door did not lock because the fire department had kicked it down and they needed to fix it?? I was shocked that they were aware of this issue and never once told us that our door was broke, the lamp in the room did not work, the sink in the bathroom was clogged and the best part of all we had blood on our pillow case I went to the front desk showed the girl the pillow case explained what was going on and they said they could not do anything for us since we did not book the hotel through their site and to call the site we booked through we did not get charged the 10 dollars a night additional nothing else was done for us because the hotel said we got a room upgrade. I don't know what part of our experience was an upgrade still baffled on that. Is the hotel a good price sure is it worth the headache we went through no I'd rather pay more money some where else and get a door that locks and a fluid free pillow! Their is no service here no house keeping no fresh towels this is a do it your self hotel I guess you are suppose to protect your room also since the locks don't work. You couldn't pay me enough to come back here I had never been so happy to leave a hotel. if you like the potent smell of cigaretts, broken lamps, clogged drains, doors that don't lock, and nice bodily fluids on your pillow this is the place to stay don't make the mistake we did. These reviews are spot on I wish I had gotten the picture. Just plain gross!!

Room Tip: Third floor is smoking if you don't smoke ask for another floor
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Smitty2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed March 6, 2013

Couch was disgusting - dirty with arms ripped/holes. Floor had stains all over carpet. Bathroom had waterstains all in roof. When asked for extra towels, they did not have any until 11 when their linen company showed up. Called us at 10 to make sure we were checking out today.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Dennis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2013

If you're looking for absolutely no frills,have been a camper in the past, looking for a cheap place to stay, don't care about service or clean bedding, is OK with once-per-week maid service, this might be a good spot to consider.

If you or your significant other requires a clean, odor-free, dog-free and quiet environment with attentive staff, or expects nice soap and shampoo, a flat screen TV, up-to-date furnishings, clean carpets and daily maid service, move on.

We've stayed before because of the price, but there were more than "the usual" issues this time: No internet for over 4 days (for guests, front desk was fine); a random guy calling rooms saying he's from the front desk and needed "more information" from us (there was a sign about this in the elevator, and sure enough, he called us...is this an "inside job"?: he knew our room number and the layout of the hotel); visibly dirty blankets; barking dogs on the (supposedly) no dog floor; no extra towels in the entire hotel (2 bath towels per ROOM).

Front desk is clueless, (although nice), but they NEVER have answers "they're working on it", "I'm not sure". You can't help but feel kinda sorry for them.

I couldn't take it and washed our blankets in the provided laundry area (which now takes credit cards, nice touch, since the front desk never has change), and another woman was doing the same thing!! I guess the guests are the adjunct laundry service! I've seen laundry carts with dirty laundry and have never seen a cart with a blanket or a comforter, so do they EVER wash them!? Comforter always gets put aside in every hotel, but it it too much to expect clean blankets!?! I guess you can understand why I would high tail it to Walmart and buy new pillows.

Whoever stays in our room next: rest assured, you're getting the cleanest room in the joint, you're welcome.

Room Tip: 3d Floor is smoking and allows dogs: STAY AWAY unless both of these descriptions fit you. No bar, p...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank m p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando,Fl.
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed March 1, 2013

My first impression was the smell of smoke when I entered the hotel it was overpowering.I stayed on 3rd floor exiting the elevator I could still smell the smoke in the hallways which were not air conditioned. My suite had two Queen beds, full size Frig., stove , microwave & 27" TV. Vending machine on each floor had a good supply of drinks and snacks. Good location for day trips to Sanibel. Needs upgrades in suites and hotel general areas.

Room Tip: End rooms larger
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank 1Trader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 27, 2013

I was recommended here by a friend who had previously stayed here. My room was very musty and reeked of cigarette smoke. Went to dinner and left all the windows open. It was much better when I got back. Rooms was clean but very worn. My sofa had a giant hole in the arm. After talking to my friend I realized I had stayed on the smoking floor. Probably much better on the no smoking floors. It was worth the price though. As others have said "you get what you pay for"

Room Tip: Stay off the smoking floor (3rd fl.) I thinks
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about In-Town Suites - Crestwood Suites Fort Myers

Property: In-Town Suites - Crestwood Suites Fort Myers
Address: 7071 Lakeridge Court, Fort Myers, FL 33907
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #52 of 60 Hotels in Fort Myers
Price Range (Based on Average Rates): $
Hotel Class:2 star — In-Town Suites - Crestwood Suites Fort Myers 2*
Number of rooms: 137
Official Description (provided by the hotel):
At Crestwood Suites you can conduct business as usual with free local phone calls, private voice mail, and computer data ports in every suite. There is even a copy and faxing service at the front desk. Enjoy premium cable TV while relaxing on your reclining love seat or, if you want a workout, you can check out the local fitness center. There is also a 24-hour on-site laundry facility and vending area for your convenience. Guests with pets (dogs and cats) are always welcome. Since most Crestwood Suites are less than three years old you will have a comfortable, safe place to call home, with on site management, interior corridors locked exterior doors (access by room key card only), and plenty of exterior lighting. Whether traveling for a night, a week, or more, let Crestwood Suites - Fort Myers offer you "All the Comforts of Home". ... more   less 
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Also Known As:
Crestwood Suites Fort Myers Hotel Fort Myers
Crestwood Hotel Fort Myers
Crestwood Fort Myers

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