I stayed here for one night in early August 2013. I'm at the airport and I call up the hotel to get the shuttle, 10 rings later no answer. I hang up call back same thing. I figure it was AT&T. Nope finally on the third call someone answers the phone and I'm able to arrange the shuttle. The shuttle guy was cool and helpful. I mention him, because he was the only employee to provide decent service.
I get to the hotel and check-in. I ask for a late check-out and I am offered 1pm "without charge." Similar Hilton properties will go to 3pm without charge, Doubletrees, Hampton Inns, ect. Fine 1pm is below expectations but late checkout is a privilege not a right.
The room was fine. It was clean, the bed worked (HGIs use a sleep number type bed), and the room was well maintained.
The following day I went to breakfast. The food was ok, the fruit seemed limited to melon, pineapple and some fruit cocktail. It would have been nice to some other fresh fruit. Service was non-existent. The three waiters on duty who were serving three tables were more interested in talking to each other than service customers. It was disappointing.
After breakfast I went to the front desk to sign-up for the shuttle to the airport. When I got there the front desk supervisor was more interested in talking to her coworker in the back than watching the desk. I stood there for a minute or two while she chatted with her back to the counter.
The other shuttle driver was just as awesome as the previous one. Whomever did the shuttle driver hiring did a great job. It's just sad that the other people were not as helpful.
- Official Description (provided by the hotel):
- The brand new Hilton Garden Inn Fort Myers Airport/FGCU is located in the heart of all of Southwest Florida's entertainment and attractions. The Hotel is half mile from Interstate 75 off of exit 28 Alico Road and one mile from the Southwest Florida International Airport. The recently built hotel offers 164 hotel rooms and over 1800 square feet of meeting space, as well as complimentary shuttle service to and from the Airport and a five mile radius of the hotel. ... more less
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- Also Known As:
- Hilton Garden Inn Fort Myers Airport / Fgcu Hotel Fort Myers