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“Hospitality at it's best!”

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Sanibel Harbour Marriott Resort & Spa
Ranked #7 of 59 Hotels in Fort Myers
Certificate of Excellence
Reviewed April 29, 2014

My wife and I recently stayed at this property for four nights for a large conference. With 27 years in hospitality and understanding a little about the day to day operations, I was impressed. From the valet to bell, front desk to concierge, pool, restaurant staff and housekeeping. Everyone truly seemed as though they enjoyed working there. Looking up from tasks to greet you when passing by and asking if there was anything else we needed. Extra towels or coffee for our room no problem. The culture you have created is truly special. Great job. Victor Scargle Ex. Chef Bardessono hotel and spa Yountville, CA

Room Tip: We had a beautiful room facing the bay even numbered room on the 5th floor, main tower
  • Stayed: April 2014, traveled on business
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3  Thank Rascal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 30, 2014

Hi Rascal18,

WOW! You are correct Hospitality at its best is true. Our team strides each and every day to exceed our guest’s expectations and make each guest feel special and ensure they receive a brilliant experience.

We greatly appreciate you recognizing each of our department teams and for recognizing the culture we have built here at the resort. Please know we will be sharing this review with our team at our next all staff meeting.

Thanks again for being our guest and for sharing this wonderful experience with us and the Trip Advisor Community.

Your Sanibel Harbour Marriott Resort & Spa Team

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1,065 - 1,071 of 1,805 reviews

Reviewed April 28, 2014

This resort was stunning. The service was wonderful and the amenities were excellent. The only negative for me was no swimming in the ocean but the pools were wonderful. The area is fantastic. We had a wonderful time and will return for sure!!

  • Stayed: April 2014, traveled on business
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Thank Harlene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 30, 2014

Hi Harlene W,

Thank you for the 5 Star Review and for acknowledging how well the amenities and services were during your stay.

We look forward to welcoming you back for another Sanibel Harbour Marriott Resort & Spa excellent experience on your next trip to the Fort Myers/Sanibel Island area.

Safe Travels,

Your Sanibel Harbour Marriott Resort & Spa Team

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Reviewed April 27, 2014

We recently returned from a week long stay as well. Overall, we love staying at the resort. As others have commented, we also can not say enough about the staff - doormen, bartenders, waitstaff, desk staff. We were particularly impressed to see the food and beverage director bussing tables! We have stayed in Captiva 4-5 times now, and prefer it...quick walk to the main hotel, quiet, good size rooms, which were recently upgraded, pool area much less hectic. We enjoyed great breakfasts each morning and had nice light dinners at Charley's gazebo.

Our concerns lie more with what we suspect are some of the practices of the hotel, not specific individuals. Situations in which people are either unresponsive, or don't follow through. We had booked our stay a couple months ago and confirmed our preferences/room the week before. When we checked in at 1:30 PM, they gave us an accessible room -we promptly called the front desk to change to a different room. (Our son in law requires an accessible room - we did not feel it was right to take such a room in the event that another guest would need it.) Guest services, by phone, was not helpful at all and said that was all that was available...we could change in a couple days. I found it hard to believe that all rooms had checked in at that point in the day...and considering we were staying for a week, her recommendation that we wait and change rooms in a day or two was unacceptable. Not to mention, it would have been wrong for us to take that room if needed by someone who truly required it, such as our son in law. Thankfully, we walked back up to the the Front desk and the situation was quickly remedied by the staff member who checked us in. (As an aside, our son in law used that same room when we were there in February...we recognized the same tippy, broken fridge and lack of microwave!) When checking-in, we had been assured each room had a fridge, microwave, and bathrobes...and requested a daily newspaper as well as turned down service. The fridge was there...the robes showed up after a couple days...the microwave we had to call and then check back at the front desk before it came 3 days later...the paper was there off and on...no turn down ;). Again, the staff at the front desk are always great, reassuring, etc...but then stuff goes into a black hole!

The other concern, which has been with us since we first stayed at the resort is 'old dirt'...the rooms are attended to very nicely each day...but there has always been old dirt present in each room...foot prints on the tiled floor...lipstick in the wall and floor...scuff marks on doors...hallways not vacuumed the whole week...90% pristine...10% - how did they miss that!!? Not what we have experienced in other 4 diamond hotels...We provided feedback through Marriott's follow survey each time, but to no avail. We are usually very pleased with Marriott resorts and definitely return, especially due to the location, staff, amenities.

Room Tip: Don't count Captiva out! Especially if you want peace and quiet.
  • Stayed: April 2014, traveled as a couple
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1  Thank Teach68_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 30, 2014

Hi Teach68_13,

Thank you for being our guest and for your loyalty to our resort. As you mentioned we have an excellent team which is the heart of our property.

We greatly appreciate your feedback which helps us improve our guest services and offerings each and every day.

Please know that your concerns have been addressed. We look forward to welcoming you back again for your next getaway.

Safe Travels,

Your Sanibel Harbour Marriott Resort & Spa Team

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Reviewed April 26, 2014

We stayed in the Captiva Tower which was a couple of minutes walk to the main hotel, we had a choice of both pools but mainly used the main hotel pool as there was a bar, music and restaurant. But Captiva Tower pool was very private so you have the choice of both. Our room was large, with a balcony, fantastic view of sanibel bridge and really nicely done, no refurbishment required. There was a shuttle to the main hotel which you needed to wait for but it was always called immediately, but the trail to the main hotel is lovely so we decided to walk anyway. Agree with previous comment, the service is second to none, well done marriot. Even the breakfast was fantastic. We've stayed at quite a few places in Florida since arriving and nothing has compared in service and quality, in fact currently at a Sheraton where the marriot puts them to shame. Fantastic, friendly, helpful and made our stay a perfect one.
One negative...... We wanted to stay more nights but one night was full. As staying guests we would have liked our names put down should a cancellation arise, but staff refused to do this and we had to call all the time to see if there was a room free. We just felt that the hotel, as we were already gusts, could have put us on a first reserve list. We really wanted to stay on for longer. We loved it there.....

Stayed: April 2014, traveled as a couple
1  Thank Dutchy996_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 30, 2014

Dutchy996_10,

Thank you for taking time to share your excellent experience with us and the Trip Advisor Community. We are glad you were able to enjoy our resort and all its amenities. We often here positive feedback about our Guest Service Teams and work hard every day to exceed each and every guests expectations.

I thank you again for the excellent feedback and we are sorry that we could not accommodate you for a longer stay but look forward to welcoming you back as a repeat guest.

Safe Travels,

Your Sanibel Harbour Marriott Resort & Spa Team

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Reviewed April 26, 2014

Beautiful views-Great Location! The property is by far the best amenity of the hotel! The views were beautiful. Our room was nice. Recently renovated. Very accommodating front desk. The waitresses at the restaurants were great! Page and Shelby are the best! And the Tiki Hut woman bartender was awesome! You can tell she loves her job! The court side restaurant was a bonus! The reason I didn't give it 5 stars is that the hotel needs some sprucing up-outside paint job, tennis courts need resurfaced, and I know in a humid environment it's hard to avoid mold in tiled bathtubs, but it's not impossible. With that said, I will definitely stay there again and recommend it to my friends! So much so that I picked up real estate flyers for the condos on the property! Maybe permanent home!?!

Stayed: April 2014, traveled as a couple
1  Thank AmyBeth2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 30, 2014

Hi AmyBeth2013,

Thank you for being our guest at the Sanibel Harbour Marriott Resort & Spa. We greatly appreciate you recognizing the property and team for the outstanding experience they delivered. We look forward to the opportunity to welcome you back on your next trip to the Sanibel Island area.

Please know your referral is our biggest compliment and we will make sure to pass on congratulations to Page, Shelby, and the Cove Bar Team.

Warm Regards,

Your Sanibel Harbour Marriott Resort & Spa Team

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Reviewed April 24, 2014

We spent 8 nights at this hotel in mid April. Much has been written about its location on the Fort Myers side of the Sanibel Causeway. This is both convenient and not - i think the biggest downfall would be for beach lovers here. There is no real beach. However the beaches at Fort Myers and Sanibel are literally 15 - 20 minutes away if the drive does not bother you. The hotel offers chairs for use if needed, just ask the valets It is also convenient to not be in Sanibel traffic all the time. So getting to places on the Fort Myers side is much easier.

I really have to give props to those who train staff here. EVERYONE we came in contact with was friendly and really tried to do their best to serve or help. Too many names to mention, but i really think service was top notch. From valet to housekeeping to front desk to servers etc...We made some very specific room requests before and while on site for family visiting and they were all honored - no problems.

I agree with some others who say the place is dated, and pool area cramped. I do think the entire hotel needs a redo soon. it is not horrible but for a "resort" it definately needs some work.

For those who book a one bedroom room, they are a bit smail, but if you need that privacy they are the largest available. Rooms ending in 92 have two balconies in the Sanibel Tower.

I would also suggest staying in Sanibel tower as Captiva has no restaurant and is quite a way away from main building

Hotel shares a fitness center with nearby condos, so size and equipment was good, about a 8 minute walk to get to fitness, spa and tennis.

all in all some positives - could be a really special place with some renovation

Room Tip: stay in Sanibel Tower
  • Stayed: April 2014, traveled with family
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1  Thank RobBflo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 25, 2014

Hi RobBflo1,

Thank you for taking time to share your recent experience with us and the Trip Advisor Community. We greatly appreciate the recognition for the trainers and for the whole resort team. We often hear enthusiastic feedback about their exceptional service.

We’re delighted to hear that you enjoyed the resort experience and truly appreciate your feedback. Feedback assists us in improving our resort on a daily basis.

We hope to welcome you back for a repeat visit in the future. Thanks again for being our guest.

Safe Travels

Your Sanibel Harbour Marriott Resort & Spa Team

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Reviewed April 23, 2014

Stayed 4 nights in the main building. Our room was clean, seemed updated and the views were spectacular. Housekeeping was too late on two days in a row so we turned them away. It was after 4:00 PM and we were too tired to move after long days on Sanibel and Captiva. The steak restaurant is excellent and the breakfast buffet was very good. What is disappointing is the pool area. It's outdated, the chairs are old and no one ever picks up the used towels when the guests are too lazy to turn them in. However, the servers at the pool were very good. I think if the pool area was spiffed up and kept clean then this place would be great!

  • Stayed: February 2014, traveled as a couple
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1  Thank exit98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom C, General Manager at Sanibel Harbour Marriott Resort & Spa, responded to this reviewResponded April 25, 2014

Hi exit98,

Thank you for choosing to stay with us on your recent trip to the Sanibel Island area. We hope you enjoyed your experience with us and thank you for taking the time to share your feedback with the TripAdvisor Community.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be.

We hope to be of service to you in the future.

Your Marriott Sanibel Harbour Resort & Spa Team

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Additional Information about Sanibel Harbour Marriott Resort & Spa

Address: 17260 Harbour Point Drive, Fort Myers, FL 33908-2704
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Fort Myers
#12 Family Hotel in Fort Myers
#14 Business Hotel in Fort Myers
Price Range: $196 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sanibel Harbour Marriott Resort & Spa 4*
Number of rooms: 347
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Also Known As:
Sanibel Harbour Marriott Resort And Spa
Sanibel Harbour Marriott Hotel Fort Myers
Sanibel Harbour Hotel
Sanibel Harbour Resort And Spa
Sanibel Resort And Spa
Sanibel Harbor Resort And Spa

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