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Hyatt Place Ft. Lauderdale 17th Street Convention Center
Ranked #15 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Reviewed October 14, 2012

We stayed here for two nights. This is a beautiful hotel located next to a shopping plaza with good restaurants, shopping and within 2 miles of the cruise port and 3 miles of the beach. The hotel has a small outside pool that looked very nice.

The challenge with this hotel were the little things, but there where so many.

Coffee in the room, but those same ole dry creamer, with sugar and stir stick. By now, most hotels have the cream packet and choice of sugar packets in the room.
Starbucks coffee in the bar made from 3 Mr. Coffee Pots.
Ordered a Cappachino and the cup was only half full of the coffee part and the rest was foam.
Nobody smiled.. there was this stress level in the hotel that was easy to tell. As an example, in the breakfast room, someone asked if they had any breakfast sandwiches left, the lady working behind the counter simply replied, "no more".
Breakfast dishes pilled up over the top of the bus tubs
The chill plate for the milk and juices was turned off early to make clean-up faster

You should know that the bar is very limited in it's selection and offers Budwieser Beer along with Heiniken, Corona and Sam Adams.

I've stayed at many Hyatt Place hotels in the past, this one had the same nice room, good ombiance and the potiential to be a favorite. This just seem to be missing a good manager for the details that are a hallmark of most like hotels in the chain.

Room Tip: Go to the Lauderdale Grill for the best Bloody Mary in town and good food.
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  • Stayed: October 2012, traveled as a couple
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1  Thank PeterV54301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded October 16, 2012

Greetings! My sincere apologies you encountered during your stay with us! All the issues that you encountered have been addressed...and corrected, so that moving forward, you will not have these occurences. We do take pride in our customer service and ammentiites in the hotel. Please allow us another opportunity to show you how our hotel truly operates. We look forward to having you here with us again, in the near future. Again, please accept our apologies.

All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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945 - 951 of 1,334 reviews

Reviewed October 11, 2012

I was very impressed with the level of customer service at this hotel. My room was clean and the staff were very helpful.

In the morning, did notice a hair on one of my towns and one on the floor. When I mentioned it at checkout they were very apologetic and even deducted $30 from the already great rate that I received. Although hair is gross, it is a hotel and these things happen. The way the employee handled the complaint, though, was above par. He acted right away and with a smile. You can tell that they do take cleanliness very seriously here and that the hair was just very unacceptable to them. I really appreciated their professionalism and the integrity that was displayed. Other than the little bit of hair, the room was exceptionally clean. The bed was comfortable and I was very at ease.

I will stay again.

Stayed: September 2012, traveled on business
2  Thank 3lildivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded October 15, 2012

Thank you very much for your feedback. We do sincerely apologize for the situation that occured during your stay and for being so understanding. We do value your consideration for our hotel and do hope to see you again in the near future. Our main goal is to satisfy our guests, and your experience will assist us greatly in preventing this moving forward. Thank you again,

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Reviewed October 9, 2012

We stayed here on Friday 09/29/12 ...

We could not have asked for anything to be any better. The room was awesome. The managers and staff were all very nice and helpful. The breakfast buffet was great and added to the value. We will definitely stay here the next time we are in the area again.

Tip: You cannot beat their shuttle service. They will take you and come and pick you up later in a good radius around the hotel. Since we were only in the area one day, we used the shuttle to take us down to get on the water taxi. It was a great way to see and get a good taste of Fort Lauderdale.

  • Stayed: September 2012, traveled as a couple
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5  Thank CoupleHarleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded October 11, 2012

What a nice review...Greetings and thank you for your kind words about our hotel, staff, managers, and shuttle. This is great feedback and will be shared with the team to assist in continuing excellent guest stays now and in the future. Again we thank you and value your feedback.

Hope to see you again and share the good word with all!

All the best,

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Reviewed October 7, 2012

This is always what you get from the Hyatt place, a clean, nice decor room, friendly staff, nice FREE morning breakfast buffet. Weekend is busy with a family and KIDS.. So little noisy, well the hotel get noisy because of the kids, and that happends everywhere. My only complain will be the internet access. VERY SLOW in room, at lobby ok.

  • Stayed: September 2012, traveled solo
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3  Thank Alberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded October 9, 2012

Thank you for your kind feedback!.. We sincerely appreciate the information that you provided. We are currently working on upgrading our internet service for a more faster stable connection. Please be sure to stay with us again in the future and share the good word with your friends and family.

Thank you again...Best,

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Reviewed September 24, 2012

Hotel in pr0cess of refresh but more important is the overall actions by the staff. Can't do enough for everyone. It's new management and they are out to prove they are awesome. Minutes to the cruise port, restaurants very close by (in-fact one of the staff walked us out the door and gave us specific direction on where to go and what restaurants we would find) and fantastic service. Been twice and we'll definitely be back again. Would highly recommend!

  • Stayed: September 2012, traveled as a couple
    • Value
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5  Thank GiveMeSunNorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded September 26, 2012

Thank you so very much for your wonderful review. We honor your feedback. It assists us in delivering customer service and providing excellent accomodations. Thank you for receommending our hotel. Hope to see you again.

Thank you again, all the best!

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Reviewed September 17, 2012

There are some nice positives about this hotel, but unfortunately the negatives overwhelmed those. First, for the positives - the price on Hotwire was amazingly inexpensive; the staff is super-friendly and the room (free upgrade to a suite) was awesome with great bedding. There is free Internet, nice fitness center, pool and computer with printer to print boarding passes, etc.

Now for the negatives - 1. The free shuttle is nice but we waited for an hour in the blazing sun for the shuttle. I called 3 times and was told each time, it would be 10 - 15 minutes. Then the A/C was not working on the shuttle. 2. When we went down late in the evening to get a sandwich at the snack bar, I went into the breakfast area to get a plate. When I picked it up from the stack that was ready for breakfast the next morning, it was covered with ants. I took it to the desk clerk (who was getting our sandwiches) and she expressed no surprise and did not apologize. She said, "It's probably because they are wet.". I have no idea what that meant, but I wouldn't have eaten anything that came from that room. 3. If you're driving the location is fine, but it is in a dicey area where no one would want to walk to a nearby restaurant. The shuttle will take you, but you might have to wait for awhile for it. 4. The shuttle driver does not come on duty until 7 am. We had an early flight so we had to take a cab to the airport. 5. I called down about 11:30 pm to find out the procedure for the shuttle the next morning. The desk clerk said there would be no one in the morning to help with our luggage (although they were taken to the room earlier that day), but he would bring a cart to our room so we could be ready the next morning - in 10 - 15 min. At midnight I called back and was again told 10 - 15 min. I asked if he was actually going to come and he admitted he was alone at the desk and couldn't leave. Why did he offer in the first place?

This is actually a nice facility, but I feel they have serious staffing issues. I'll be in Ft. Lauderdale again in Nov., but I'll pay a little more and not stay here again. I should say that the "cleanliness" ratingis because of the ants - the room was very clean.

  • Stayed: September 2012, traveled with friends
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Thank tnpatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded September 19, 2012

Greetings!
Thank you for this feedback. My sincere apologies for these embarrassing occurances at our hotel. We have taken each comment and have addressed with the team and upper management. You mentioned being understaffed, we are actually going though a hiring wave...we have recently had some staff members move on with the company and now are in need of finding their replacement. As for the breakfast area...and staff members response...I am extremely sorry for this...this is not a common occurance...it is rather shocking. Our breakfast was just upgraded and have only heard positive feedback from our guests. In any event as I mentioned, all issues have been addressed. Please do give us another opportunity to make it right and show you how we really operate and take care of our guests. When you are ready to come back, please call me and I will personally see to it, that you are taken care of.

All the best,

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Reviewed September 14, 2012

This hotel provides their corporate clients with the best customer service and customer relationship in Ft. Lauderdale. That's because of the great Sales Dept. team, Audra and Veronica. They make sure their clients are taken care of during their stay and always go that extra mile. This hotel is at a great location with lots of restaurants and bar and not far from the beach. The rooms are being renovated and changes were made to the breakfast they provide.
The Hyatt Heavenly beds will make sure one sleeps well and guest services throughout the hotel is at its best.
Great for off-site meetings and corporate lunches.

Room Tip: Rooms on the east side are quieter with slight port view.
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  • Stayed: July 2012, traveled on business
    • Value
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3  Thank Eliza W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUDRA D, Director of Sales at Hyatt Place Ft. Lauderdale 17th Street Convention Center, responded to this reviewResponded September 17, 2012

Thank you very much for your kind comments. The sales team definately takes extreme care for all guests. Insuring our guests our satisfied each and every stay is our main goal. We value your feedback and will continue to provide excellent customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Ft. Lauderdale 17th Street Convention Center

Address: 1851 SE 10th Ave, Fort Lauderdale, FL 33316-2935
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Fort Lauderdale
#23 Romantic Hotel in Fort Lauderdale
#24 Business Hotel in Fort Lauderdale
Price Range: $164 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Ft. Lauderdale 17th Street Convention Center 3*
Number of rooms: 126
Official Description (provided by the hotel):
Newly Renovated Hyatt Place Ft. Lauderdale 17th Street Convention Center ~ great location, conviently located 2 miles from the beach, 1 mile from the Ft. Lauderdale International Airport and Port Everglades Cruise Port. In addition, we are less than 1 mile from the Ft. Lauderdale Convention Center. We offer a complimentary shuttle to the Fort Lauderdale/Hollywood International Airport, a complimentay upgraded "hot AM Skillet" breakfast buffet, and 24 hour food cooked to order food options, or grab and go. We are within walking distance to Harbor Shops, Mezzaluna, and Outback to name a few. ... more   less 
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Also Known As:
Hyatt Place Ft. Lauderdale Airport - North Hotel Fort Lauderdale
Hyatt Place Fort Lauderdale
Hyatt Fort Lauderdale

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