After months of anticipation for our cruise and staying at this resort for the week before, there are so many cons and not many pros. We didn't get the exact same size unit we own. that is an interval issue and not a marriott the front desk states. A few weeks before our arrival a vacation planner emailed me to go over what services are "available" here at BeachPlace. This is when I find out I am not in a one bedroom unit but the "hotel" unit which just doesn't have a larger refrig or a washer/dryer. So I email this person back again and inform them I have a confirmation from them stating I am in one bedroom unit with washer/dryer. A supervisor vacation planner writes back and says after reviewing our paperwork and says Interval made a mistake however the property has complimentary washer and dryers for guests. Husband says that will be alright. Look at the location.. We had visited the area for one night pre cruise last december and said look a marriott resort....have to check to see if we can trade. Sure enough there was availability for our needs. Marriott....we were so so excited. Well when the email exchanges started, my excitement dropped and caution flags went up. Then trip advisor took over. lol yikes what had we traded into. Well on to the form you sent back via email...housekeeping charges. I am like what? We don't have these fees at our Jockey Club in Las Vegas. Oh yes major fees for daily housekeeping, or once during the week or limited. I declined them all. My unit at the jockey club also has an oreck vacuum and brooms and anything i need for cleaning if needed. we can daily service for trash and bed making and also towel exchange. Then mid week extensive cleaning. Not the case for here. Nothing unless you PAY! Very very disappointing. thought it was because we were not owners but exchanged..oh no...not from what we have heard talking to other guests. Well surely I will have something in the unit if needed to clean up sand or wipe kitchen area. No not the case. So day arrives we get here. Garage is a mess but we had parked here before. Don't park with marriott on floors 3 and 4. go there and check in but get your paperwork to take to garage office. Park on the lower floors. you save 40 bucks for a week with this option. Elevators. All of the other reviews were so correct. No service elevators for the employees. They use the guest elevators and they also override where you are wishing to go as it is more important for them to get where they are going. Our unit faced the ocean and boardwalk on 17th floor. Oh forgot...our paperwork had nice little note..beware guest was promised washer/dryer 1 bedroom. what the heck? We walk in...it is so much smaller than our unit we own. Very disappointing. It is a larger hotel room with a bar area with sink, microwave, small frig undercounter. Closet has iron/ironing board along with a room safe. We had a queen sleeper. Linens for the sleeper were kept on the top shelf of closet. Unit had small flatscreen tv on a small three drawer chest. Not a lot of storage for four people as this is the max amount of people for this unit. This property has hotel rooms, along with one and two bedroom units. Ants everywhere and smelled of heavy cleaning solutions. For days my sinus bothered me. Kept the balcony door open as much as possible to air out the room. the red ants in the bathroom were everywhere so beware. desk says...oh its florida. hmmm Bed was alright but pillows were travel size. In a Marriott we so expected better. Now we understand from going to the welcome meeting monday morning that Marriott has spun off the timeshare vacation ownership two weeks ago. Went to the pool and it is nice but too small for the resort as everyone was here at the pool and not the beach directly across the beach. Rent your chairs and umbrellas from the resort. its 30 bucks to sit on a chair at the beach...so much cheaper thru resort. Just have to have them back by 7pm. Didn't eat at resort as offerings too expensive and much better selections elsewhere. We found the nathans place in the shopping area to have a great cheap breakfast also. Bagels with cream cheese for 2 bucks. Location will bring us back. The water taxi is such a short walk behind resort. Bus stop out front. We really didn't need a car but wanted to check out other areas around here. I am glad I am not a Marriott owner here as the charge for the points and what you get isn't worth the fees. We have visited other resorts that put this to shame. The quality is far from what we have come to know as Marriott standards. The location can't be beat however. CVS located in the shopping area is open 24/7 for all of your needs. This property could be so so much better. The staff seemed uncaring and it does get tiring of the greeting from each employee over and over again as they must be forced to greet everyone or get terminated type thing. ( Especially when in an elevator that you have been waiting for over 15 minutes to get on....yikes. I know this is good guest relations but the sincerity isn't there for sure.) The other Marriott vacation ownership property is undergoing extensive renovation down the street. This one needs it as well. Is this a diamond in the rough resort? Not sure. Are there nicer resorts to choose from? Oh yes. BUT when using the Marriott name you expect Marriott service and quality especially with their vacation ownership program. It just isn't at this property.
- Official Description (provided by the hotel):
- Experience the seaside from your balcony at the Marriott's BeachPlace Tower. Just a few footprints from the beach, you can smell the ocean while you open your door. ... more less
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- Also Known As:
- Marriott`s Beachplace Towers Hotel Fort Lauderdale
- Marriott Beachplace Hotel
- Marriott Fort Lauderdale
- Fort Lauderdale Marriott