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“Really lovely”

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Sheraton Suites Cypress Creek Ft. Lauderdale
Ranked #48 of 128 Hotels in Fort Lauderdale
Level 5 Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Really lovely”
Reviewed June 9, 2014 via mobile

We stayed here for one night with some family before they left out on a cruise. The rooms were beautiful, a little living room in the front then the bathroom and bedroom in the back with a separate door. Comfortable beds too. We ate at the restaurant cafe place inside the courtyard and they had really good conch fritters. Staff was very friendly and knowledgable about the area. The courtyard was beautiful with live turtles in the pond. Really lovely place.

Stayed June 2014
Helpful?
1 Thank KehJoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, June 24, 2014
Thank you for your comment. We look forward to having you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,076 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
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English first
Raleigh, North Carolina
Level 5 Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 31, 2014

This place has improved since all of the negative reviews from prior years. We stayed on Floor 3 one night and Floor 8 on a different stay, and both rooms were remodeled and very sufficient. It looks as if this place is a remodeled Embassy Suites, so if you're familiar with that room layout, you'll be familiar with this place. The staff was kind, the gym was absolutely huge (and well-equipped), and the Wi-Fi was fast. I see a ton of bad marks on this place, but it was totally satisfactory. Both of my stays were award stays before flying out of FLL and it served the purpose just fine.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DarrenNCSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, June 24, 2014
Thank you for your comment, we are happy to hear you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 30, 2014

The rooms have been remodeled with all new furniture. Though it isn't close to the beach, it is about 10-15 minutes. It has a very nice work out room. The pool is ok, not great. The new club room is very nice with good breakfasts. The nightly appetizers weren't very good. For the price you can't go wrong choosing this hotel. The rooms are big enough for a family with two children as there are two separate rooms with a pull out couch.

Room Tip: Request a room as far away as possible from the train tracks. The train seems to run till at least...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stconner1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, June 24, 2014
Thank you for your comment, we are happy that you enjoyed our newly renovated property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level 6 Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed May 27, 2014

So, I heard that the hotel had undergone some renovations, but we didn't see any updated decor, perhaps some of the rooms had been, but not ours. The valet stand that was in the front was all torn up, but other than that, I didn't see any evidence of remodeling going on. We've stayed at this hotel a couple of times before and they used to have microwave's in the rooms, but there weren't any this time.

Checking in couldn't have been easier, I had called a few days ahead and requested a specific room location and got exactly what I asked for. The young woman at the front desk, Ashli, was so welcoming and professional, it was very nice.

The room could have been vacuumed a little better. We found debris from previous guests.

WIFI in the rooms is dicey, it's come and go. In the lobby is much better, but when it's 6am and you want to check in with work before getting ready for the day, it's a lot more convenient to be able to do it from your room. And, we had a constant issue with our key card. We had to have the card reprogrammed half a dozen times over the course of 3 days. We were told to keep it away from our cell phones and so we did, but were still locked out of our room. We kept the card away from everything, phone, other credit cards, drivers license, etc., but it still had to be reprogrammed numerous times. My honey says it is because the locks are old and being in the business, I think he would know what he's talking about.

If you're on an upper floor, be prepared to wait, the elevators are so old that they are VERY slow.

All in all, this is a good place to stay, even with the minor blips.

  • Stayed May 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank SeekTheBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 26, 2014

This hotel is a resort type hotel. Very nice, great staff, good feeling. The room are big and they come complete with micro and fridge. The spa is outside. The gym area is good. They have some shuttle service to 3 miles of hotel. They are also on the TRI rail stop. Cypress is the one you want to get off. You can almost walk through the new parking lot to the hotel or call the hotel and they will send shuttle over to pick you up.

Room Tip: stay toward the back of building or on higher floors for best sleep
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mj s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, June 24, 2014
Thank you for your comment, we are happy you enjoyed your stay. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key Largo, Florida
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 22, 2014

I stayed here last year in July for an event only for one night, I have to say their customer service is not horrible the lobby is decent nothing special looks like they haven't changed anything since the 90's. Once I got to my room you can tell it is outdated ceilings have mold and if you're lucky hopefully your A/C will work, when I was getting ready to unpack I noticed the carpets were filthy and it looked like they had just got done with maintenance in the room since it was still dusty, there was an old used toothpaste by the bed like the housekeeper did not see it (within eye sight) and the A/C made a horrible noise. I called the front desk and they moved my room to what seemed to be a "better" room, still A/C did not work properly and was VERY cold all night, this time I was too tired so decided to keep this room. Next morning breakfast was pleasant over at the restaurant the server was great as well as all the other staff, I don't think I would be staying here anytime soon guess the price says it all and since I was here for a night only I was not looking for luxury at all but even for a short stay my room could've been clean at least.

Room Tip: If you're on vacation and want to be relaxed and close to the beach DON'T stay here, there i...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frshh2o-Cnch-90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, June 24, 2014
Thank you for taking the time to comment on your stay with us. Please know that all your comments have been forwarded to the respective department heads for review. We are in the process of finalizing our renovation plans and hope you will give us another opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Fort Lauderdale hotels

Orlando, Florida
Level 6 Contributor
145 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 20, 2014

I stayed here for a quick overnight while in the Fort Lauderdale area and I thought it was pretty decent.
Ashli at the desk was great and very welcoming! The hotel you can clearly tell shows its age but they are doing some improvements.
Rooms were decent, bathrooms were a little small but clean. Beds were amazing!
Balcony was really tiny!

There were some cons though...
Elevators were really slow.
Our room door was left open when we first arrived.
There was a comment card from the previous guest still inside the room.
There was a really annoying bright light flashing directly at our balcony window.

I also noticed lots of dirty linens in the hallways that just sat there for hours and nobody picked them up. I just think management should be more strict on there staff on the cleaning staff because this property has great potential.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JM11traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_SuitesCC, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, May 22, 2014
Thank you for your comment, we are happy to know you felt welcomed by Ashli. I have scheduled a meeting with the Executive housekeeper to further discuss your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Cypress Creek Ft. Lauderdale

Property: Sheraton Suites Cypress Creek Ft. Lauderdale
Address: 555 W Cypress Creek Rd, Fort Lauderdale, FL 33309-6105
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 128 Hotels in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Cypress Creek Ft. Lauderdale 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The Sheraton Suites Cypress Creek Fort Lauderdale Hotel is located only a short drive from the Fort Lauderdale-Hollywood International Airport (FLL) and many exciting things to do in Fort Lauderdale. ... more   less 
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Also Known As:
Sheraton Suites Cypress Creek Ft. Lauderdale Hotel Fort Lauderdale
Sheraton Hotel Fort Lauderdale
Sheraton Fort Lauderdale
Fort Lauderdale Sheraton

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