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“They don't make Sheraton hotels like they used to!”

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B Ocean Resort Fort Lauderdale
Ranked #44 of 127 Hotels in Fort Lauderdale
Reviewed May 9, 2013

We stayed at the Sheraton Beach Hotel (post cruise) on April 20th. I will NEVER stay there again. My impression before staying at this hotel was that the Sheraton hotels were an upscale chain. I wonder where they found this one? The room décor was outdated. The bathroom was really out of date. Old fixtures and tub. Our sink was very low (reminded me of a sink in a handicap room) The water pressure was alos very low to the floor and the water was not very hot. Our view was facing rooftop parking. The carpet in the hallways looked like it needed to be replaced as well. Not at all what I expected.

The room was $300/night

The big thing that bothered me was the service (or shall I say - lack of service)!!!

We arrived early, as ships arrive back in port early in the morning. Of course our room was not ready (Ok we knew this might happen) and we were told that they would store our luggage while we waited or we could sit in the area near the Starbucks. Tired from our trip and having no no where to go that early in the morning we chose to wait (although we had them tag the luggage and hold it for us). About an hour and a half later our room was ready. We asked to have our luggage brought up. I kid you not.

It took close to 90 mins for them to bring the luggage. I had to make 2 calls to the front desk befored it finally arrived.

After the luggage arrived we were going to go out to get some food and we heard fire alarms going off. Outside in the hallway the lights were flashing and the alarm was sounding. The elevators were shut off but people were going about their business as it nothing was going on. We found some stairs and ended up in the pool area but finally made it to the lobby. When we got there the firemen were running into the hotel and up the stairs. Alarms and lights still going. The front desk and other employees continued on as if this was normal. Checking in more guests who after being checked in went to the non working elevators and stood there as if the elevator would arrive at any moment. The staff said nothing. This was the most bizarre thing!

In our confusion with the alarms we left our room without the key so had to go back to the front desk. The line was long and the reservation woman who was checking in the people in front of me also moved some people from the back of the line to the front because they were part of the same party. Then 2nd hotel reservation person had a line of peole too and people from our line (who were behind me) moved to her line and she helped them before me. So we went to the consierge to tell them we just needed a key and she said she couldn't help to go back and get in line. The whole thing was frustrating and very disappointing.

The food at the Mexican restaurant was not that good and it was expensive.

I may never stay at any Sheraton after this.

  • Stayed: April 2013, traveled as a couple
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4  Thank Urbandoggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 28, 2013

Dear Urbandoggs: Thank you for your review. We apologize for any inconveniences you ran into while staying with us. We take guest's comments and suggestions seriously, and will pass yours along in order to improve future issues. We hope that you choose to stay with Sheraton again so that we may show you our full potential!

Warm Regards,
Heather Williams
Complex Marketing Manager

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2,931 - 2,937 of 3,991 reviews

Reviewed May 8, 2013

First we got a single room when we had reserved a double, im platinum starwood member, i never got any of the usual benefits that i get in any other hotel of tha chain, no upgrade, no breakfast, no free parking, nothing and of course i asked for it . the night manager is terrible (tall,bold) he doesnt knoww anything about service, the normal rooms are ok, small pool and a mexican restaurante for everything. good location thoug.Expensive and noisy hotel. I would never stay here again.Doesnt worth it.

  • Stayed: May 2013, traveled with family
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3  Thank contador70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 28, 2013

Dear contador70: Thank you for your feedback. We are sorry to hear about your experience at our hotel, especially as a loyal guest. We will be sure to pass along your comments to management. We hope to see you again soon at the Sheraton Fort Lauderdale Beach Hotel.

Warm Regards,
Heather Williams
Complex Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2013

Very convenience and excelent courtesy service from airport to hotel. Friendly atmophere.
Friendly staff, attend to the need of the customer. Great swimming pool, Dinning facility.
Quiet environment, access to shopping area. I would use and recommend the facility to others.

Room Tip: Room was comfortable and clean.
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  • Stayed: April 2013, traveled with friends
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Thank 60745Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 28, 2013

Dear 60745Laura: Thank you for the review and recommendation. We appreciate you letting us know what you liked about the hotel. We hope you choose Sheraton next time you visit Ft. Lauderdale!

Warm Regards,
Heather Williams
Complex Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Our room was perfect with plenty of space and a great view of the ocean from our balcony. What we didn't think was so great is that no one came to clean our room once. No replacement of towels were really needed, but toilet tissue, refills of coffee items, and making the bed were no where to be seen. When we called to get the TP and asked about the room cleaning, we were told "she" just didn't get to it yet. Never happened.
The walk to the beach and pools were easy and convenient. The guys at the beach were very helpful in getting us quickly set up. The drinks we were served, however, if tested, would probably have shown that little to no alcohol was used. For $9, I want and deserve a decent cocktail. We went across the street to the Bahia for real drinks after the beach. Debating if we would stay there again versus so many other choices!

Stayed: February 2013, traveled with friends
1  Thank pgs864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 28, 2013

Dear pgs864: Thank you for your review. We apologize for any inconveniences you encountered during your stay. We strive to give our customers quality service and appreciate any feedback that is given to us so that we may fix any problems. We hope you choose to stay with us in the future!

Warm Regards,
Heather Williams
Complex Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

Nice hotel for kids, there is a nice playground on the beach just a block up and I did see some beach toys for kids on the private beach. We stayed in a room with a balcony looking right over the ocean perfect views. Beautiful blue water. The housekeeping lady on the 5th floor was very nice and does her job well! Complaints are charge for WIFI and fridge and microwave. This should be standard!! Got a really good deal so cant complain but the food prices were also high...great restaurant Bahia Mar right down the street and Cafe all about food for other options. They did let me check out late with kids so thank you for that!

Room Tip: Get a Balcony!!!!!!!!!!!!
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  • Stayed: May 2013, traveled with family
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Thank gina802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 28, 2013

Dear gina802: Thank you for letting us know about your family's recent stay. We are happy to hear that you found value in our location and were well taken care of by our staff. Please come visit us again soon!

Warm Regards,
Heather Williams
Complex Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

We stayed here for one pre-cruise night as part of a cruise package in the middle of April 2013.

We initially flew in from Dublin and then had a big problem with our connecting flight from JFK - bad weather all the way down the East coast of the USA had caused several flight cancellations and a 7 hour delay in our particular flight leaving for Fort Lauderdale. During that flight we experienced a lot of turbulence, making our 3 hour journey very frightening indeed. We arrived, totally exhausted, at the hotel at 5am and were checked-in by a slightly disinterested member of staff. We were shown to our room in the Annex, which is reached by quite a walk through a glass-covered walkway and then a lift, by a porter who seemed only interested in the tip we were expected to give him. Maybe our tiredness made us less charitable than we should have been.

After our flight ordeal, we were quite disappointed in the decor of our room. It seemed dated and rather scruffy compared to the hotel chains we have stayed in across Europe.

But when we woke next morning, the view across the Marina made all the problems of the previous day and night melt away. It was also beautifully sunny and hot and seemed to represent all that is lovely about Florida.

The staff who manned the little cafeteria where we had breakfast were friendly and efficient and we had no complaints there. Check-out was simple and well managed and we left the hotel a lot happier than when we arrived.

Room Tip: Try to arrange a room in the main building as I have a mild mobility problem and the walk to the Ann...
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  • Stayed: April 2013, traveled as a couple
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Thank annieb240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 7, 2013

Dear annieb240: Thank you for taking the time to leave a review! We are sorry to hear about the start of your vacation, but we are glad that the overall stay at our hotel was pleasant! We hope that you choose us again for your next trip to Florida!

Warm Regards,
Heather Williams
Complex Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

It's our third time at this hotel, and it's always a great stay. We stay in the rooms in the main lobby with an ocean view and balcony. The hotel has an older charm to it and feels kind of like a motel, despite the lobby and main floors being totally redone. The staff is very welcoming, the private beach is fantastic (the chairs are so comfortable). The location is great, but you need to rent a car to get anywhere (as I think is the standard in FL). Make sure to ask for a mini fridge and microwave for your room, as that helped save on having to buy breakfast and lunch every day! Overall excellent stay once again... we will be back!

  • Stayed: May 2013, traveled with family
    • Value
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2  Thank ChristinaP07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at B Ocean Resort Fort Lauderdale, responded to this reviewResponded May 7, 2013

Dear ChristinaP07: Thank you for the awesome feedback, we are so glad you enjoyed your stay! We are glad to have a loyal customer and are so glad you love the ocean view rooms. We would love to have you stay with us again next time you come to our area!

Warm Regards,
Heather Williams
Complex Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about B Ocean Resort Fort Lauderdale

Address: 1140 Seabreeze Blvd., Fort Lauderdale, FL 33316-2426 (Formerly Sheraton Fort Lauderdale Beach Hotel)
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Fort Lauderdale
#21 On the Beach Hotel in Fort Lauderdale
Price Range: $156 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — B Ocean Resort Fort Lauderdale 4*
Number of rooms: 481
Official Description (provided by the hotel):
For the ultimate oceanfront experience in South Florida, look no further than B Ocean Resort in Fort Lauderdale. Located directly on the pristine white sand beach, B Ocean Resort is where you'll want to B for the ultimate beach vacation. With 486 bright and airy guest rooms and suites, B Ocean Resort features the most desirable amenities, including FreeB™ WiFi, 2 outdoor pools, a private beach, the B Active Fitness Center, and delectable dining at the famed Wreck Bar and Beach Bar & Grill. ... more   less 
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Also Known As:
Yankee Clipper Hotel Florida
Yankee Clipper Motel
Sheraton Yankee Clipper Fort Lauderdale
Sheraton Fort Lauderdale
Fort Lauderdale Sheraton

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