We stayed at the Sheraton Beach Hotel (post cruise) on April 20th. I will NEVER stay there again. My impression before staying at this hotel was that the Sheraton hotels were an upscale chain. I wonder where they found this one? The room décor was outdated. The bathroom was really out of date. Old fixtures and tub. Our sink was very low (reminded me of a sink in a handicap room) The water pressure was alos very low to the floor and the water was not very hot. Our view was facing rooftop parking. The carpet in the hallways looked like it needed to be replaced as well. Not at all what I expected.
The room was $300/night
The big thing that bothered me was the service (or shall I say - lack of service)!!!
We arrived early, as ships arrive back in port early in the morning. Of course our room was not ready (Ok we knew this might happen) and we were told that they would store our luggage while we waited or we could sit in the area near the Starbucks. Tired from our trip and having no no where to go that early in the morning we chose to wait (although we had them tag the luggage and hold it for us). About an hour and a half later our room was ready. We asked to have our luggage brought up. I kid you not.
It took close to 90 mins for them to bring the luggage. I had to make 2 calls to the front desk befored it finally arrived.
After the luggage arrived we were going to go out to get some food and we heard fire alarms going off. Outside in the hallway the lights were flashing and the alarm was sounding. The elevators were shut off but people were going about their business as it nothing was going on. We found some stairs and ended up in the pool area but finally made it to the lobby. When we got there the firemen were running into the hotel and up the stairs. Alarms and lights still going. The front desk and other employees continued on as if this was normal. Checking in more guests who after being checked in went to the non working elevators and stood there as if the elevator would arrive at any moment. The staff said nothing. This was the most bizarre thing!
In our confusion with the alarms we left our room without the key so had to go back to the front desk. The line was long and the reservation woman who was checking in the people in front of me also moved some people from the back of the line to the front because they were part of the same party. Then 2nd hotel reservation person had a line of peole too and people from our line (who were behind me) moved to her line and she helped them before me. So we went to the consierge to tell them we just needed a key and she said she couldn't help to go back and get in line. The whole thing was frustrating and very disappointing.
The food at the Mexican restaurant was not that good and it was expensive.
I may never stay at any Sheraton after this.
- Official Description (provided by the hotel):
- For the ultimate oceanfront experience in South Florida, look no further than B Ocean Resort in Fort Lauderdale. Located directly on the pristine white sand beach, B Ocean Resort is where you'll want to B for the ultimate beach vacation. With 486 bright and airy guest rooms and suites, B Ocean Resort features the most desirable amenities, including FreeB™ WiFi, 2 outdoor pools, a private beach, the B Active Fitness Center, and delectable dining at the famed Wreck Bar and Beach Bar & Grill. ... more less
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- Also Known As:
- Yankee Clipper Hotel Florida
- Yankee Clipper Motel
- Sheraton Yankee Clipper Fort Lauderdale
- Sheraton Fort Lauderdale
- Fort Lauderdale Sheraton