Stayed at this hotel for one night while getting ready to do a cruise the next day. Upon arrival, the front desk staff were great. Joel (?)..let us in a few hours early and even gave us a drink certificate for the lounge~from there is was all down hill.
Room was clean but very old. Hallways were in need of much repair. Not much lighting.
Then we had the misfortune of deciding to eat at the restaurant in house. DISASTER!!!
I have been in thousands of restaurants but never experienced such nightmare like the one we experienced in trying to order a simple dinner here. #30 minutes to be recognized before we had a waiter. Then, after ordering a simple meal...we waited ..and waited..and waited while the stafff buzzed around not knowing what they were doing. I finally asked where are dinner was and was quickly told that they are busy!! NO KIDDING....doing everything but waiting on customes!! I was even told by our waiter that unless we are Canadians..it will be a long wait. I guess they cater to local Canadians. That is fine if that is the agenda of the Canadian owner.....but he needs to address the lack of leadership in the restaurnat as it relates to managing people and servicing all customers.
Needless to say we left and never received our food!! HORRIBLE EXPERIENCE..
- Official Description (provided by the hotel):
- Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Universal Palms Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- El Palacio Fort Lauderdale
- Hotel El Palacio