We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hotel OK---restaurant---should be closed...worse service staff ever!” 2 of 5 bubbles
Review of Universal Palms Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Universal Palms Hotel
Ranked #80 of 128 Hotels in Fort Lauderdale
Sarasota, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel OK---restaurant---should be closed...worse service staff ever!”
2 of 5 bubbles Reviewed March 7, 2013

Stayed at this hotel for one night while getting ready to do a cruise the next day. Upon arrival, the front desk staff were great. Joel (?)..let us in a few hours early and even gave us a drink certificate for the lounge~from there is was all down hill.

Room was clean but very old. Hallways were in need of much repair. Not much lighting.

Then we had the misfortune of deciding to eat at the restaurant in house. DISASTER!!!

I have been in thousands of restaurants but never experienced such nightmare like the one we experienced in trying to order a simple dinner here. #30 minutes to be recognized before we had a waiter. Then, after ordering a simple meal...we waited ..and waited..and waited while the stafff buzzed around not knowing what they were doing. I finally asked where are dinner was and was quickly told that they are busy!! NO KIDDING....doing everything but waiting on customes!! I was even told by our waiter that unless we are Canadians..it will be a long wait. I guess they cater to local Canadians. That is fine if that is the agenda of the Canadian owner.....but he needs to address the lack of leadership in the restaurnat as it relates to managing people and servicing all customers.

Needless to say we left and never received our food!! HORRIBLE EXPERIENCE..

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jacckk8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,323 reviews from our community

Traveler rating
    395
    354
    236
    144
    194
See reviews for
371
299
107
163
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
White Lake
2 reviews
5 of 5 bubbles Reviewed March 7, 2013

This is our 2nd stay at Universal Palms Hotel. Both have been great. Rooms are very, very nice & very clean. Pool area is beautiful. This stay was extra nice due to Renee at the deck. We had a problem with our 1st room, and she went out of her way to change our room and make our stay great. Thank you Renee!

Room Tip: The suites are very nice. Worth the extra price if your staying any length of time.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prescott, Canada
2 reviews
1 of 5 bubbles Reviewed March 6, 2013

Worst hotel we have ever stayed in! The pictures on their website must be 20 yrs. old. We booked through Expedia and were treated badly because of this. The hotel is owned by French Canadians and most staff are also French Canadians - ignorant and obnoxious. All newspapers and periodicals in the lobby are offered in French only! First nine stations on the TV ...FRENCH! No phone service in the room and they charge $6.00 pp for toast, cereal & juice breakfast per day. No amenities offered in the room (i.e. soap, shampoo ect.). Then there is the location, warehouse district, and homeless on every corner living in the shrubs. Trains, planes and traffic add to the ambiance!
ONLY good thing would be the bartender "Doug". Offered friendly service and the food in the bar was great.
Stay somewhere else and visit the bar for the atmosphere Doug creates.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank KandC_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fort Lauderdale hotels

Moncton, Canada
1 review
3 of 5 bubbles Reviewed March 2, 2013

We stayed at the Universal Palms for 1 night to catch a cruise in Miami. Great price and we had a good sleep. Decent continental breakfast. We were put in the older end of the hotel which was more like a motel. Room was clean but would not recommend for a long term family vacation. The location of the hotel is somewhat sketchy.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bobo_418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

As my title suggests, this one of the best hotel stays ever! Renee and Jacques offered excellent service! Great poolside room that was tastefully renovated with excellent furnishings. Pool was heated to a great temperature. In addition, pool area has fountains and lighting at night that makes it feel like true paradise. Through Priceline this is rated as a 2.5 star property but it certainly exceeds that. I would say the property should be rated at least 3 stars if not 3.5 or even 4. Not sure why all the negative reviews?? Yes you may hear a train or plane but this is the 21st Century! The planes or trains did not bother us at all. Wonderful stay!

Room Tip: If you can, try for a room near the pool.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank W0rld_Travel_Advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed March 1, 2013

This place is old with no noise barriers. We heard the sports cars racing up and down Commercial Blvd. all night long. Then there was the commuter train with a whistle louder than any freight train I have ever heard that blasted at regular intervals. The beds were supposed to be queens but were doubles. The beds were old and saggy in the middles. We had to ask for pillow cases for the pillows and wash cloths. They would only allow us 2 wash cloths. The continental breakfast was hidden from view for a good reason. Only cold cereal and bread that could be toasted. No fresh fruit or danish of any kind.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed March 1, 2013

Jacques at the front desk was very helpful! He got us in a room 3 hours early before check in. The updates to the hotel are very nice. The lobby is very modern and the rooms have nice furniture. The traffic outside is a little loud but you will get that with any motel style room. They have a shuttle service as well to get to the cruise ports. Overall, great stay. :)

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ekm17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Fort Lauderdale hotels
3.9 mi away
Clarion Inn Fort Lauderdale
Clarion Inn Fort Lauderdale
#86 of 128 in Fort Lauderdale
3.5 of 5 bubbles 128 reviews
2.6 mi away
Comfort Inn
Comfort Inn
#77 of 128 in Fort Lauderdale
3.5 of 5 bubbles 201 reviews
7.1 mi away
Rodeway Inn & Suites Fort Lauderdale Airport Port Everglades Cruise Port
Rodeway Inn & Suites Fort Lauder...
#61 of 128 in Fort Lauderdale
3.5 of 5 bubbles 758 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
Ramada Fort Lauderdale Oakland Park
Ramada Fort Lauderdale Oakland P...
#63 of 128 in Fort Lauderdale
3.5 of 5 bubbles 704 reviews
6.2 mi away
Fort Lauderdale Airport / Cruise Port Inn
Fort Lauderdale Airport / Cruise...
#48 of 128 in Fort Lauderdale
4.0 of 5 bubbles 972 reviews
6.7 mi away
Candlewood Suites Ft. Lauderdale Air/Seaport
Candlewood Suites Ft. Lauderdale...
#27 of 128 in Fort Lauderdale
4.0 of 5 bubbles 433 reviews
Show Prices
Show Prices
Show Prices

Been to Universal Palms Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Universal Palms Hotel

Property: Universal Palms Hotel
Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Official Description (provided by the hotel):
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Universal Palms Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing