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“Being updated but be cautious with expectations”

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Fort Lauderdale Airport / Cruise Port Inn
Ranked #50 of 128 Hotels in Fort Lauderdale
O'Fallon, Illinois
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Being updated but be cautious with expectations”
Reviewed June 3, 2013

We arrived off a cruise ship with a reservation in hand....and saw the expected crush of people as the hotel handled everyone coming off a cruise ship and those heading towards the cruise ships. So, we expected a pretty hectic scene....but understandable. What we didn't appreciate was the failure of management to have enough staff on duty to manage what seemed to be a full turn-over of the hotel. Check-in is at 3PM, but we couldn't get into any of our rooms (we had 2 reserved) until 4PM, and when we did get ONE...it was still not ready (and the other wasn't ready for another 30+ minutes). The hotel is in an upgrade mode, as the carpets were brand-new, and fresh paint abounded....but management needs to staff adequately for those swap days.

  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank scharven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellenkarin, Director of Sales at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, June 4, 2013
I do apologize for the wait for your room. It is a challenge to turn over almost a full hotel. But I'm glad you noticed the cleanliness and newness of all of our renovations. We are continuously working to make our product new and fresh.
Ellen Serra
Director of Sales & Marketing.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
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Grand Forks, Canada
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2013

This hotel is very convenient to the cruise ship terminal in Fort Lauderdale you will need to take a taxi though. The rooms are ok but get a room on the east side or you won't sleep I have used Choice Hotels many times with mixed results. If you use this hotel don't use the phone it will cost you my three minute call to Jiffy Jeff shuttle service cost me over $5. Breakfast is ok.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Helipilot47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellenkarin, Director of Sales at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, June 4, 2013
Thank you for your review. We do provide shuttle from Port Everglades. It is $10 per person. You can pre-book it or just call us when you disembark. I'm sorry you weren't aware of that. Local calls are free here at our hotel. I checked on the company you mentioned and their phone number is not in our area code (they have a Miami number) so the system picks that up as a long-distance call. I apologize for that. I hope that you enjoyed your stay.
Ellen Serra
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 28, 2013

Hotels offers good value and a great location whether to air or cruise ports or even the Miami-Ft Lauderdale area as was my case. Staff very nice and helpful. Only issues: elevator very very slow, takes long to open and even didn't open at bottom floor twice; internet can get quirky at times but staff helps right away when you tell them; Brkfst ok for free but hot selection boring if staying more than a two days as was my case; pillows too small but you get lots of them.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProTraveler41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellenkarin, Director of Sales at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, June 4, 2013
I love your caption - "comfortable and convenient". Thanks. I'm glad our staff helped you out with the computer. We are aware of the fact that our elevators are kind of slow and we have a company looking into it. I hope you enjoyed your stay here and that you'll come back to see us.
Ellen Serra
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2013 via mobile

We booked our room in early May with AAA for a late May cruise. Upon arriving at the hotel after traveling all day we we were told that the hotel was overbooked and we did not have a room. There was one young girl trying to manage a constant stream of guests while attempting to locate us another room nearby. Finally after an hour she suddenly discovered she did have a room. We never felt we understood exactly what had happened but were happy to finally get a room. Here are some other things you can expect. Our toilet would only partially flush, the microwave would not heat coffee, the adjustable shower head sprayed everywhere but down and the room was marginally clean. All the hotels in this area fill up on cruise weekends so if you are without a room it's a problem. What's wrong with his hotel is it has poor management. Amazingly on the busiest night the hotel was horribly understaffed. Be wary if you book here and call a day or so in advance to confirm your room.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMEAL B, General Manager at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, May 28, 2013
Respond:

Thanks for your comments. Our hotel policy requires a valid credit card on each reservations, if there is a problem we try to contact guest in advance to notify them, unfortunately we did not have a contact number on your reservation or an email, gladly you were able to stay.

The other issues you have encountered in our room is not the norm, and these issues I will address with the appropriate department, so it does not happen again. I hope you will consider staying with us again


Comeal Bennett
Comfort Suite Airport & Cruise
1800 S Federal Highway,
Fort Lauderdale, Fl. 33316
ph# 954-767-8700
fax# 954-767-8629
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All Over
Level Contributor
5 reviews
4 hotel reviews
Reviewed May 24, 2013

We stayed at this hotel for one night on arrival in Fort Lauderdale. The staff at the front desk were very efficient, welcoming and quick.. Our room was as expected, clean and comfortable with a tea/coffee machine, microwave and fridge.
We were happy with the free breakfast and free parking and for under $100 for the night, we were extremely pleased with our stay.

Room Tip: Rooms at the back are quieter and overlook the port.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank psafloat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellenkarin, Director of Sales at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, June 4, 2013
Thanks for the nice review. You are right. The staff is great, the rooms are clean and comfortable and it is a great value. I hope you'll be back to see us soon.
Ellen Serra
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2013

Our stay was very clean and comfortable. Just the right location for our flight. Airport shuttle very convenient, driver very nice and informative. Sharell at front desk was very informative and extremely nice.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ellenkarin, Director of Sales at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, June 4, 2013
Thanks for your review. Location, cleanliness and friendly people - it's what we're all about. Hope to see you back here soon.
Ellen Serra
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico, New York
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 21, 2013

We have stayed at this hotel pre and post cruise for the past few years and were once again pleased with our choice. The hotel has undergone a recent renovation and we were quite pleased with the result. Breakfast is included and the selection is good. Scrambled eggs, ham or bacon, waffles, fruit, cereal, yogurt, breads, bagels, donuts and Danish were available. The rooms are spacious, clean and the beds are comfortable. There are several restaurants nearby (Southport Raw Bar being our favorite) and a bus stop is just up the street. The hotel offers a free airport shuttle and picked us up 15 minutes after our call. They also offer a shuttle to the cruise port for $6 each but we opted for a taxi which cost $11.50 + tip so you can see why we always take a taxi. They offer AAA and senior discounts and the rates are quite reasonable. We recommend this hotel for pre or post cruise stays.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank traveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COMEAL B, General Manager at Fort Lauderdale Airport / Cruise Port Inn, responded to this review, May 28, 2013
Thank you for this very nice review. All of the things you complimented are exactly what I have said in my many responses - great staff, good breakfast and outstanding service - and the hotel is clean and has a great location. We're very proud of our hotel.
Please come back to see us again

Comeal Bennett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fort Lauderdale Airport / Cruise Port Inn

Property: Fort Lauderdale Airport / Cruise Port Inn
Address: 1800 S Federal Hwy, Fort Lauderdale, FL 33316-2945 (Formerly Comfort Suites Airport & Cruise Port)
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Fort Lauderdale
#28 Family Hotel in Fort Lauderdale
#32 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fort Lauderdale Airport / Cruise Port Inn 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Newly renovated hotel located near airport, cruise port, convention center, beach and Las Olas. Free hot buffet breakfast and airport shuttle. Shuttle to/from Port Everglades at a nominal fee. In-room coffee makers, refrigerators and 42-in. TVs. Free internet access and free parking. Interior corridors with elevators. Handicapped rooms available. Entire hotel is non-smoking. ... more   less 
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Also Known As:
Comfort Suites Airport & Cruise Port Hotel Fort Lauderdale
Comfort Suites Airport And Cruise Port
Comfort Suites Fort Lauderdale
Fort Lauderdale Comfort Suites

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