I checked into this hotel on 10/19/2013 for 2 nights and was very pleased with front desk staff. first, I would like to commend Felicia, Cheyenne, Michael and Alisha for jobs well done. They are so amazing and helpful. I highly recommend a raise for all of them for a job well done. Being a former manager, I'm very sadden that they chose to work for this hotel given their professionalism, kindness, concern and positive attitude, I'm hoping that any manager at one of the hotels reading this review, offer them a job, they deserve to be in a job where they are not forced to comply with management who doesn't care at all about the guests.
Which leads to the dissappointment. I advised front desk also came down to extend another night and let housekeeping know to not enter the room as I did not need anything. I come back and not only has the maid entered my room but had also cleaned out the refrigerator, left dirty hotel towels still in the bathroom and taken my personal towels, there were other incidents but I make these points because for anyone to enter a guest's room without their consent is unacceptable, I told Front Desk who in turn relayed the message to the Manager ( Andrew ). I spoke with him on 10/21/2013 to request a refund and he not only refused but said he would have to find out from housekeeping first. Can you inmagine, he has to consult with housekeeping, when he knows as a manager, it crosses the line to make entry into a guest room after being advised not to. I evidently had to make a dispute with my card company against this hotel and I as a former manager I was very displeased with the treatment I received from the manager there. However, my room was amazing ( 354 ) and the hotel is right on the beach and front desk being so amazing, made up for it.
I would refer a friend to this hotel and hopefully management changes for the better because WE the guests are paying their salary by staying there. Managers at hotels here in Broward PLEASE offer these 4 amazing front desk employees a better opportunity, they are amazing.
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- Also Known As:
- Lauderdale Beachside Resort
- Clarion Fort Lauderdale
- Lauderdale Beachside Hotel