Let me start with the food is good for what it is. Nothing fancy, just simple seafood. The place has a New England charm to it and seems to always have a lobster special. However the service, needs improvement. The hostess has been there for years and seems to think she can be rude to you because of that fact, She has that sense of entitlement because people are always waiting to get in. She needs a course in customer service and needs a better understanding of time. A 20 minute wait is much different than an hour and 15 minute wait, isn't that part of her job to understand the flow of customers and time management. However I must say that once we were seated the waitress was a delight and took real good care of us.
This place is not a sports bar and I see no reason why the TV should be on for 1 customer who then proceeds to be screaming at the TV because he can't control his emotions. This wasn't at the bar area, either. This isn't our 1st trip to Kelly's and I doubt it's our last but I would like to have a better experience the next time I do decide to go.
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