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“Stranded at 1am with no room!” 1 of 5 stars
Review of BEST WESTERN Fort Lauderdale Airport/Cruise Port

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BEST WESTERN Fort Lauderdale Airport/Cruise Port
Ranked #34 of 135 Hotels in Fort Lauderdale
BC
1 review
“Stranded at 1am with no room!”
1 of 5 stars Reviewed February 1, 2011

To be honest...I do not know how the rooms are or even the inside of the hotel as we were never allowed entry-just told "To stay on the shuttle!".

We had booked our rooms through Air Miles as we were going on our first cruise ever. I specifically requested this hotel based on what I saw online. I also called personally to the Hotel 3 nights before our arrival date to ensure they knew we would be a late arrival, as our flight came in after midnight. All appeared to be in order.

Fast foward to being in the airport and calling for a shuttle at 12:30 am, after travelling all day from Victoria, BC, to be told that NO we do not have your reservation but get on the shuttle anyways and see what we can do. At least I give the night crew credit...they did find us a room elsewhere but gave us the impression their hotel would be looking after the expenses...NOT SO come the morning. Not a welcome hit to our spending money.

Best Western Head Office had our reservations booked properly as did the Front Desk here when I called the few days prior so what happened? Horrible service!

Stayed March 2010, traveled as a couple
Helpful?
Thank MichellC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
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English first
Plainville, Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 26, 2011

Just by chance, because we came off our cruise ship and we planned to fly home, we found ourselves "stranded" in the airport due to the snow storm. We called Best Western Airport/Cruise port hotel and got a great rate. They picked us up along with many other passengers and we found ourselves in a wonderful hotel. The manager, Juan, and his staff were so great. The hotel is located near a shopping plaza with restaurants, stores, etc. The best part, free hot breakfast for all. Would you believe that this hotel was the cleanest and very well kept hotel I have been in. Free internet helped us get another flight home. The friendly service and suggestions on sightseeing made for a great stay, even though we were travelers in distress. We will visit them again...

  • Stayed December 2010, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JewelJudy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quincy, Massachusetts
Level Contributor
155 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 24, 2011

The hotel and staff were wonderful- friendly, helpful... the shuttle service from the airport was prompt for us- although the shuttle is used for 4 other hotels and so I could see how you may have a wait.
That being said- the shuttle service that they offer to the cruiseport for $8/person was very poorly executed. There seemed to be only one shuttle running and it was used by several hotels. We stood outside the hotel for 90 minutes waiting for a shuttle with 10 other guests. My suggestion is to forget the shuttle and grab one of the numerous taxis which come through the parking lot every few minutes. We did- it cost the same as our 2 shuttle passes. I think that if the hotel had asked guests to purchase tickets prior to departure ( so they would have an idea of how many guests needed shuttle service) things would have gone much more smoothly and their guests would leave with a better opinion of the hotel.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank skeeterplustbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
1 review
5 of 5 stars Reviewed January 6, 2011

I planned to stay only one night, but circumstances turned my one night into a one week stay. The front desk and manager went above and beyond to extend my stay, and helped with every request I had. They were friendly, caring, efficient, and humane. Sometimes one caring person can make all the difference when you are a stranger on your first visit in town. Wi-fi service was spot-on every time I needed to use it. The room was extra nice, extra clean, and the bed was genuinely comfortable. The cable service was good. The temperature control in the room was excellent, compared to a hotel that cost three times the price that offered no climate control at all, in spite of the thermostat on the wall. There were also plenty of room delivery services available from local dining establishments for those times when I just didn't feel like having to go out to get a good meal. I definitely recommend this hotel to others, and will definitely stay here again. This hotel was much better than the "luxury" hotel I stayed at in a freezing cold room. Also, the parking is free!

  • Stayed December 2010, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FriendlyTourist77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southfield, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2010

Room was fine, free breakfast was OK.
They are no longer offering free transport to the cruise port. It will now cost $8 per person.
They do pick you up at the airport for free.
location is OK
if prices are competitive including shuttle to cruise port I would use this hotel again

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dualsystem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach, Florida
1 review
5 of 5 stars Reviewed December 26, 2010

We chose this place because it was close to the Port. We went to the desk to get directions to a parking/shuttle service we had the name of when we were leaving. There we met Carl Donvil, working at the front desk clerk. He was busy. The small lobby was full of people. Carl offered to call to try to find out where it was; which he did. They told him to look on the Internet for directions. Great. Carl then told us that the hotel had free shuttle service to the Port, we could leave our car there for $10/day (cheaper than at the Port) and suggested an independent shuttle service when we returned. Multiple problems solved quickly and easily. We returned. Our car was fine. We really appreciate his quality service.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank maggiemctee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed December 20, 2010

Came to S. Florida to visit family for Christmas.I had originally planned to stay at Comfort Inn (on Stirling) but found the place to be a total dump. Called Victor at Best Western and he offer a kind welcome to us. The hotel is new and in excellent condition. I highly recommend this place, People like Victor make traveling a pleasure.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank twshortt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Fort Lauderdale Airport/Cruise Port

Property: BEST WESTERN Fort Lauderdale Airport/Cruise Port
Address: 1221 W State Road 84, Fort Lauderdale, FL 33315-2349
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Family Hotel in Fort Lauderdale
#41 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Fort Lauderdale Airport/Cruise Port 2*
Number of rooms: 54
Official Description (provided by the hotel):
Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
Best Western Fort Lauderdale
Fort Lauderdale Best Western

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