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“Horrible experience at this dirty poorly managed hotel”

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Best Western Plus Oceanside Inn
Ranked #19 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Reviewed November 11, 2012

This hotel was the worst I have EVER stayed in during a visit to the US, and my advice is stay elsewhere. We booked a sun deck room, if you must stay here make sure you get one of these, as they are the only ones worth having . Having said that to get to them means traversing the dark seedy alley from car park to elevator, the depressing foyer, and dingy corridors. The staff were the most incredibly inept I have ever had the misfortune to come across. They messed up our booking bad style. When we arrived in the tacky foyer, a very miserable and combative trainee called paulina gave us a taste of what was to come. She insisted she couldn't find our booking demanding a confirmation which we gave her ,15 mins later still standing there tired an. d confused. No apology, or reassurance that she had now found it, she started to book us in . She was contradictory and was just hopeless and unpleasant. We asked to see the duty manager, eventually she called her after us insisting that we were unhappy. The manager Teresa came and was apologetic, and took over booking us in , unfortunately under someone elses booking details . This resulted in an "upgrade" that actually downgraded us from our booked sun deck room to a pool view room that was a lower grade than room we booked. When we realised what had happened I rang down and the mistake was discovered. It then took a further 30 minutes to get into the room we had booked and paid for, that was an hour and a half in total from our
arrival.
Our room was just OK, the sun deck was a filthy tiled verandah shared by the odd numbered rooms on second floor ( don't accept 209) with steps down to pool level unfortunately for us out of use due to painting. Talk about faulty towers, situation just went from bad to worse, Teresa gave ya a free drink ticket which I took to bar. There was no one behind bar just an elderly gent sat at the bar reading a paper. I asked him if the bar tender was around, to which he replied that he was the bar tender. No kidding ! He was unsmiling, and it was like I was disturbing him unreasonably to expect him to get us a drink. This place was just laughably bad, and we hated it. It's hemmed in all round and I am sure you could do much better.
By this time we had lost the daylight which impacted on our short stay in fort lauderdale.
The only positive about this hotel s location, but be aware you cannot see the ocean despite the name of the hotel.

Room Tip: Sun deck but ask them to mop round your table and chairs as the guy who s supposed to do it does not...
  • Stayed: November 2012, traveled as a couple
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1  Thank cheshirecaz59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 14, 2012

Dear Cheshirecaz59,
My sincerest apology for the negative experience you had at our hotel. The lack of quality service you received is not normal and definetely not up to our standards. Unfortunately the trainee got flustered and made huge mistakes including not getting the supevisor involved promptly. I have shared with the staff all your comments and have taken steps to prevent situations like yours in the future. Once again my apologies.
Sincerely,
Carolina Bello

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903 - 909 of 1,583 reviews

Reviewed November 9, 2012

We liked this hotel because of it's proximity to the Beach, walking distance from some busier areas of the beach, across the street from the water taxi, on the sun trolley route. Our particular room was overlooking the pool however there was a deck that went right by our window so the curtains had to be closed making the room seem dark. The hotel is older, the rooms clean but dated. The pool was very enjoyable day or evening. The little restaurant served good tasting snacks/meals up until 11pm. The buffet breakfast was good, not at all crowded because if all the tables indoors were used up one could also go outside to sit at a table by the pool. The staff were friendly & helpful,

  • Stayed: October 2012, traveled with family
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Thank RosieRed19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 14, 2012

I want to thank you for taking the time to write such nice comments, they will be shared with the staff who always appreciate them. We hope you visit us again in the future.
Sincerely,
Carolina Bello

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Reviewed November 8, 2012

Perfect hotel for our needs` came in 2 days early for pre cruise stay~ AA ++ staff very helpful
gave my Brother & wife upgrade to suite ~ it was her birthday BUT was next to the pool cleaning at 2:00 a.m .breakfast set up started 5:00 a.m. next to the bedroom wall Pluses
Walking distance to restaurants ~ beach ~ Trolley~ Breakfast included all you could want buffet waffles ~ cereal ~ bacon~ juices etc. Rooms very clean comfortable beds safe ~ fridge Cute lilt bar great service ~ good size pool
We will go back used to use another place " Zizzy"'s hotel this is much better :) Shuttle to ship quick Try it u will like it

Room Tip: stay away from street next door is Sheraton contruction started early
  • Stayed: October 2012, traveled with family
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Thank seababe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 14, 2012

Dear Seababe,
Thank you for taking the time to write about your experience. We are happy to hear that you enjoyed it and look forward to seeing you again in the future.
Sincerely,
Carolina Bello

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Reviewed November 7, 2012

10/30/12 Shuttle service to and from the airport was quick and easy, the staff is very friendly, the rooms are in great condition, the free continental breakfast was really good - eggs, sausage, toast, bagels, muffins, coffee, yogurt and fruit. The hotel smells fresh and clean everywhere including the elevator. The bathroom counters are an average height not to high not to low. Our room had a flat screen tv which was nice.

  • Stayed: October 2012, traveled as a couple
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Thank ASunsetAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 9, 2012

Dear SunsetAway,
Thank you for such a wonderful review. I will make sure to share this with our staff, as I know they enjoyed serving all of our guest, and always look to make sure that everyone has a great stay. Looking forward to the opportunity of serving you again.
Sincerely,
Carolina Bello

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Reviewed November 6, 2012

We needed a reasonably priced hotel to stay in for 9 days when we were looking for a sailboat to buy. On our arrival our hearts sank when we entered the dingy passage leading to our room which really was not at all bad and the beds were very comfy. Imagine our horror and disappointment when next morning we were awakened with horrendous noise outside coming from the Sheraton hotel opposite where some serious renovation was being carried out . We could not face another 8 days listening to it so asked to move to another room which turned out to be on the poolside . It was a bit of like being between the devil and the deep blue sea since the pool was often used by noisy children and adults but it was the lesser evil of the two. The room was smaller than our original choice but had the things we needed fridge and a microwave for when we did not want to eat out . The aircon was also very noisy so had to be turned off at night to get some sleep .
The staff were always courteous and helpfull and keep the place very clean . I would rate the staff 5 star in a 3 star hotel... almost like a crew on an old rusting ship keeping it heroically afloat . One of the highlights was the breakfast which really set us up for the day and my husband is now addicted to waffles meaning that a waffle iron will be on the shopping list when we get home .

Room Tip: This November check to see if the Sheraton opposite is still doing major renovations and if so choos...
  • Stayed: November 2012, traveled as a couple
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Thank tuire w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 9, 2012

Dear Tuire,
First all a really big thank you for staying with us, We realize that you have many choices and we thank you for choosing us. I apologize for the construction noise being made by the neighboring hotel, they have told us it should be done soon. We are also on the planning stages to revamp the hotel and hope to do this the next 12 months and your comments certainly help us as we have many decisions to make. Our staff appreciates your nice compliments. We hope you look us up again next time you visit Fort Lauderdale.
Sincerely,
Carolina Bello

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Reviewed November 5, 2012 via mobile

Good location, clean, nice friendly staff good complimentary breakfast, laundry facilities, but no views from room, 10 dollars a night for parking nice clean pool, enjoyed our stay intend to stay again when we return from our cruise only 10 min drive to the port

  • Stayed: November 2012
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Thank Susan153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 9, 2012

Dear Susan,
Thank you, for the great review, it is nice to hear that you have enjoyed your stayed with us. I will share your comments with our staff. We hope that your cruise was a great one also. Looking forward to welcoming you back after your cruise.
Sincerely,
Carolina Bello

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Reviewed November 5, 2012

This hotel is perfectly situated for Port Everglades and all the big cruise liners. The staff are really friendly and the free breakfast is perfect. The Bahia Cabana just over the road has great food and entertainment and also has a station for the great water taxis.

  • Stayed: October 2012, traveled with family
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2  Thank TennentsAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina B, General Manager at Best Western Plus Oceanside Inn, responded to this reviewResponded November 9, 2012

Dear Andy,
It is really nice to read your great review. Thank you for staying with us and also for taking the time to write about us. We hope you get a chance to visit us again and maybe stay a little longer.
Sincerely,
Carolina Bello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Oceanside Inn

Address: 1180 Seabreeze Boulevard, Fort Lauderdale, FL 33316-2426 (Formerly BEST WESTERN PLUS Oceanside Inn)
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Fort Lauderdale
#38 Family Hotel in Fort Lauderdale
#44 Romantic Hotel in Fort Lauderdale
Price Range: $108 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Oceanside Inn 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Beach side Hotel, located just 100 yards to Fort Lauderdale Beach ... more   less 
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Also Known As:
Best Western Oceanside Hotel Fort Lauderdale
Best Western Oceanside Inn
Best Western Fort Lauderdale
Fort Lauderdale Best Western
Best Western Oceanside Ft Lauderdale

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