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“Sunday Brunch (December 2nd 2012)” 5 of 5 bubbles
Review of Pelican Grand Beach Resort, A Noble House Resort

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Pelican Grand Beach Resort, A Noble House Resort
Ranked #12 of 134 Hotels in Fort Lauderdale
Certificate of Excellence
Cambridge, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sunday Brunch (December 2nd 2012)”
5 of 5 bubbles Reviewed December 4, 2012

Our party of four totally enjoyed the brunch buffet. Price was reasonable, and the food was fantastic. If you like seafood this is the brunch you you. But, best of all was the service. Outstanding service was provided by all the staff. I want to thank Keitho-Ann Reynolds (Jamica) who did a FANTASTIC job for our group. I hope she is rewarded for her total effort.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear jim b,

It is great to read how much you and your party enjoyed our wonderful Sunday Brunch here at the Pelican Grand. It is even better to hear how much you enjoyed the service and the value. Thank you so much for your business and we are all looking forward to your return.

Regards,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (968)
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 2, 2012 via mobile

The resort was amazing, great location and wonderful customer service. Only drawbacks would be no cell service inside rooms due to structure of building a blessing in some ways but sometimes inconvenient. A lot of kids in the pool not properly supervised which makes not enjoyable for others relaxing by pool.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rondavye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear Rondavye,

Thank you for your review and so glad you enjoyed your thanksgiving visit with us. I apologize for the kids in the pool as our pool attendants do try their best but sometime it is tough when parents don’t help. I personally want to thank you for your business and hope you will return soon.

Regards,
Bob Keesler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niles, Ohio
1 review
4 of 5 bubbles Reviewed December 1, 2012

Clean well appointed hotel on the beach. Beach area sometimes reduced because of ocean proximity. Staff are all very accommodating and friendly.
Overall an excellent experience, will be rescheduling a trip again for next season.

Room Tip: My second trip, no bad rooms yet.
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  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear Gary M,

Thank you for your review on Trip Advisor. It is great to hear how much you enjoyed your stay. We are all looking forward to your return and personally I want to thank you for your business.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed November 29, 2012

We stayed here over Columbus Day weekend, so 3 nights. Our room was right outside the elevator, although we didn't have a noise problem. We were 903 I believe so I'd request rooms farther down the hall next time. The room is best described as shabby chic. It's nice, it's comfortable but it isn't new or updated. Obvious wear signs on the furniture, rug, and bathroom. Our room came in two parts -- the sleeping side, then passing through a door (with a large glass window) the sitting side with the balcony and view of the water. We'd rather this have been reversed but opening the blinds on the large glass window, we could see the ocean from the bedroom. The balcony is a good size and very pleasant to relax on. There is a fridge, microwave and in-room safe. The beach is very small. There are attendants there to set up beach chairs and umbrellas for you, along with towels. This is a great service and we tipped well as a thank you (because it was hot and hard to dig the umbrella holes). No one else seemed to tip, which seemed odd. We didn't spend any real time at the pool except to go down the lazy river one time. It was ok. The pool area was also small. There are 2 restaurants, one is a bar off the pool and the other is a fancy sit down restaurant. Both are very expensive, although your immediate options are basically nil. The food is ok in the bar, basic, nothing extraordinary. The food in the restaurant is quite good, including delicious $5 sides like truffle macaroni and cheese (delicious). Again, very expensive. We considered a cab ride down the road to explore other restaurants, but ended up staying on the property for convenience. I'm not sure about parking, I believe there is an over night charge. We took a $30 cab ride from the airport.

This is all to say, this is a nice place and I'd probably go here again -- in the off season. My sister stayed during August and said it was a nightmare to get chairs and an umbrella and they in fact ran out of chairs/umbrellas. The pool was so crowded and the chairs did not have canopies over them so you basically baked in the sun. I would not go here during a peak time because I do not believe the facility is large enough to service a large number of guests at one time. Hope this helps you make a decision! Safe travels.

Room Tip: Rooms on either side of the elevator which is around room 903. Watch out for the ice machines, I...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovethebeachweather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear lovethebeachweather,

Thank you so much for taking the time to let us know about your stay here at the Pelican Grand. First let me say that it is disappointing to read that you were not totally satisfied especially with the restaurant quality and pricing. It is disappointing since we get so many positive comments on our restaurant and food and I can assure you our prices are right in line with other hotel on Ft. Lauderdale beach.
We are now in the process of updating our rooms and I am sure that on your next visit you will see the difference.
As for the beach the past few months have taken their toll on all of Ft. Lauderdale Beach with extreme high tides and passing storms. We are working hard with the City, DEP and our own private engineering firm to lay in the proper plan to restore and rebuild our dunes and stairs.
I am glad to hear the you will return and I know I speak for all of us when I say we hope to see you again and for you to see firsthand the improvements in the hotel.

Sincerely,
Bob Keesler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apopka, Florida
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 28, 2012

Overall this is a very nice hotel, but not a 5 star. My husband and I were looking for a romantic excape to celebrate our 20th Wedding Anniversary. We were looking forward to nice long walks on the beach. Unfortunately due to recent storms, major beach erosion has washed all of the sand back into the ocean, and there is no beach to walk on. This is obviously not the hotel's fault, but hopefully this can be resolved because the beach is a major draw for this hotel.

Upon checkin we were impressed with the friendly greeting of the front desk manager. Upon learning that we were there for our anniversary, he offered us a complimentary bottle of wine. Very nice. The bellhop followed us up the elevator and brought our bags to our room, grabbed the tip and took off. The room was warm, he did not turn on the air or fans, or open the doors to the ocean, and he did not offer to get us ice.

We had a oceanfront king suite. The room was very nice and spacious, but the cleaning staff must have been busy too, because they missed a few things. There was no plactic insert bag for the ice bucket, there were dirty coffee grinds in the coffee maker, and dirty fingerprints on the closet door. Mostly however, we noticed that the technology is about a decade behind in the rooms. There is no wi-fi, high speed internet is thru a yellow phone cord that comes out of the wall. The two TVs in the room are big heavy boxes, not flat screens. There is no place to plug in your Iphone to play music. They will however sell you 120 minutes of generic music via the box tv for $10..

Since we could not take the much anticipated walk along the beach, we went to the pool. The staff there was very friendly and accomodating. However there were a few dissapointments there as well. The lazy river needed some sprucing up. Some of the landscaping had seen better days and was littered with trash. The walls surrounding the area were faded and needed painting. However, it appeared that they working on painting the exterior of the hotel, so perhaps the pool area was next.

After returning to our room and showering off the pool water, we wanted to lounge out on our balcony to gaze at the ocean and enjoy a glass of wine. It would have been fabulous if the hotel had offered robes in the room, but they did not. Later that afternoon we were in the lobby and decided to sit on the veranda in the rocking chairs. It looked like such a relaxing enjoyable activity and it was, but I noticed the railing and the arms of the rockers were black with dirt and grime. An occasional scrub brush and warm soapy water would have easily corrected that problem.

Perhaps I had an over-critical eye, but for what we paid for the room, I expected much more. Overall, our stay was enjoyable. The room was comfortable and most of the staff we interacted with were very friendly and accomodating.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear Susan H,

Thank you so much for your review and for pointing out the things that you observed that needed improving. Please accept my apology that we did not meet your expectation or the ones we set for ourselves. The items that you have mention are not acceptable and I can assure you that we are addressing each one.
As for the beach you are correct that recent changes in the tides and passing storms have left the beaches of Ft. Lauderdale narrow and in need to repair. We are working hard with the City, DEP and our own private engineering firm to lay in the proper plan to restore and rebuild our dunes and stairs.

I am please to say that we have begun our room renovation and soon all rooms will have flat screens and wifi as well as a new look. We are working hard to make sure we live up to the reputation that we have achieved over the years and hope that you will return to see the improvements.

Sincerely,
Bob Keesler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 of 5 bubbles Reviewed November 27, 2012

All in all, we had a great time staying at this facility. We are all from the Ft. Lauderdale area, but our stayed felt like we were on vacation because of the entire staff, specifically Michele, Kevin, Pat, and Marcelo. These four individuals really made us feel comfortable at all times. They were accommodating with our entire group, which included 2 young children. We had a great time, and we will definitely be coming back again soon to stay. Not only the adults in our group, but the kids as well, had a great time on our stay-cation!

Room Tip: The higher the better! Great view of Ft. Lauderdale, OCEAN VIEW!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank megan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear megan j,

Thank you for your review and your wonderful comments. It is great to read how many of our team members made you and your family’s stay special and welcoming. It always to great to hear from our local guests as you know all the choices you have and I personally want to thank you for choosing the Pelican Grand.
We are all looking forward to welcoming you back soon.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
3 of 5 bubbles Reviewed November 26, 2012

This is a nice hotel. Not a 5 star resort There are a few draw backs. There are no spa services,such as massages. The beach is very narrow and at high tide there is almost no beach at all.Therefore I had to sit at the pool The staff is very friendly and helpful . The food is ok . The hotel clean and the maid service was good There is no cell service in the rooms,because of the steel old construction of the building
I was there on business so that was an issue. The business center has old computers which had issues.
The room was noisy at times ,because of the other guests in the hall,but that was not the hotels fault
The overall experience was good because of the staff and their willingness to accommodate any of your needs.The cost was a bit high for the accommodations and amenities
I do recommend this hotel but as I stated it is clean and comfortable not a luxury hotel for a business trip it was better than a chain hotel
.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kev112012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear kev112012,

Please accept my apology for less than a perfect stay. It is true that since hurricane sandy the beaches on all of Ft. Lauderdale have narrowed considerably. We are working diligently with the City and State to find solution and the correct actions to re-nourish the beaches. It is also disappointing to read you did not enjoy the food especially since we get so many compliments.
As for cell phone service you are correct. The building was completed in 2005 and was built to withstand a category 4 hurricane and the walls (no steel) are 12” thick concrete making rooms facing the ocean difficult to generate a signal out.
It is encouraging to hear how our team members were accommodating to your needs and wishes.
Again, please accept my apologies. I am happy to say that we are in the process of renovating the rooms and providing wifi in our guest rooms. Hopefully this will improve all of our guest who do business while at the hotel.
Sincerely
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pelican Grand Beach Resort, A Noble House Resort

Property: Pelican Grand Beach Resort, A Noble House Resort
Address: 2000 North Ocean Boulevard, Fort Lauderdale, FL 33305-3727
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Fort Lauderdale
#6 Luxury Hotel in Fort Lauderdale
#7 Family Hotel in Fort Lauderdale
#7 On the Beach Hotel in Fort Lauderdale
#10 Romantic Hotel in Fort Lauderdale
#12 Business Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Grand Beach Resort, A Noble House Resort 4*
Number of rooms: 159
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Also Known As:
Pelican Grand Beach Hotel Fort Lauderdale
Pelican Grand Beach Resort
Hotel Pelican Grand Beach
Pelican Hotel Fort Lauderdale

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