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“GREAT SERVICE BY MELISA IN THE LOUNGE” 5 of 5 bubbles
Review of Pelican Grand Beach Resort, A Noble House Resort

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Pelican Grand Beach Resort, A Noble House Resort
Ranked #12 of 127 Hotels in Fort Lauderdale
Certificate of Excellence
2 reviews
“GREAT SERVICE BY MELISA IN THE LOUNGE”
5 of 5 bubbles Reviewed November 26, 2012 via mobile

Melisa along with her colleagues provided excellent service during our stay. We recommend the Pelican for a fun relaxing stay in Fort Lauderdale. The food was great and the service was better. Thanks Melissa!!!! Your the best in the entertainment class!!! Hope the Pelican keeps you for years to come. We can't imagine a visit and stay at the Pelican without your smiling face and service! Jen and Joey were also awesome delivering food and beverages to the beach. we can't wait to come back to the sun and fun of the Pelican. It is difficult to find great service that consistently exceeds your expectations. We travel globally and stay in man different hotels however great service requires extremely hard dedicated employees like Melissa to change our "pure service" outlook on the establishments where we stay. cheers David and Leslie

Stayed November 2012, traveled as a couple
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear David S,

Thank you so much for your glowing trip advisor review and for mentioning so many of our team members that made your stay with us so special. A hotel is only as good as the service it provides and it was great to read about so many of our associates exceeding your expectations.

I know all our team members will enjoy reading your comments and I personally want to thank you for your business. I know I speak for all our associates when I say we are looking forward to your return.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,362 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (969)
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English first
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed November 25, 2012

Service good. Restairant good. Expensive. No heater. For this price customer satisfaction should perfect. Room 65 degrees. Had to wear a coat inside room to stay warm. Frustrating and infuriating. Staff did their best to help me get comfortable and sent an additional cotton blanket that was an almost intorerably heavy weight on the body. When I asked to cancel the 2nd night due to cold room they would not give me a refund. There was a large deep red stain in carpet(about 12") in the middle of the room. Would not advise staying during any cold spell in Fort Lauderdale. I live in Ft. Lauderdale and my house has never been as cold as that room was.
I am a world traveler and never have had this problem before.

Room Tip: Room on higher floor FREEZING in December.
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  • Stayed December 2011, traveled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Abigale G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear DonRobertoSanJuan,

Please accept my apologies for such a disappointing stay. As we normally get high remarks about our service and team members it very disappointing to read your review. I do apologize that you felt our pricing was too high and did not match what you expected. I can say that our pricing is in line with all the other hotels on Ft. Lauderdale Beach.
You are correct that we are removed from the strip of other hotels and restaurants. Our location provides more privacy and a less crowed beach but certainly understand that this was not what you were looking for on your visit.
Again, please accept my apologies and I certainly invite you to call me personally if you wish to provide more feedback.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed November 25, 2012

The hotel is on the beach, but far from restaurants, bars and shopping. The rooms are nice, but the floors look more like a motel than a hotel. The hotel is really average, but they charge a premium for parking ($28/day), dining and drinks!! We went for their "Happy Hour", which meant they took one dollar off their overpriced drinks. We paid $14 for a glass of wine and they did not even offer as much as a couple of peanuts! No wonder the bar was empty all the time. There are better choices in Fort Lauderdale.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DonRobertoSanJuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 8, 2012
Dear DonRobertoSanJuan,

Please accept my apologies for such a disappointing stay. As we normally get high remarks about our service and team members it very disappointing to read your review. I do apologize that you felt our pricing was too high and did not match what you expected. I can say that our pricing is in line with all the other hotels on Ft. Lauderdale Beach.
You are correct that we are removed from the strip of other hotels and restaurants. Our location provides more privacy and a less crowed beach but certainly understand that this was not what you were looking for on your visit.
Again, please accept my apologies and I certainly invite you to call me personally if you wish to provide more feedback.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fernandina Beach, FL
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed November 24, 2012 via mobile

We are currently enjoying a beautiful room with a balcony overlooking the Atlantic Ocean. We were received by a friendly and conscientious staff. Just downloaded a new book to my Kindle with the free internet we receive. Enjoyed a delicious late lunch and expect to have an equally yummy breakfast. Lots of happy folks here tonight - unless their football team is on the losing side.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brazvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear brazvisitor,

Thank you so much for your trip advisor review. It is wonderful to read that you are enjoying yourself while you are here at the Pelican. I hope you will return soon and spend even more time with us. I also want to thank you for your kind words about the service you have received and want to thank you for your business.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 bubbles Reviewed November 24, 2012

We want to personal thank all the wonderful people that make our week stay the best vacation. In the bar, we would like to thank Jen, Melissa, Sanya, Paul, Pete, Rick, Myra, and Jackie. They gave us great service and made the best drinks. :) Especailly thanks to Melissa and Sanya that went above and beyond to make us feel welcome. We will be back next year because of them. Also Marcela, in the dining area waiting on us many times. He was always smiling and made us feel special and thanks to Gianni and Chris for being helpful. So we can't wait to come back to see all the amazing people at this beautiful resort.
Amy Hach/Kenny Hicks
Indianapolis / Room 314

Room Tip: Need to have an ocean view!!!!! Beautiful!!!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy1265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear Amy1265,

Thank you so much for your wonderful review. We are so proud of our team members and you were so gracious to mention by name so many who made your week long vacation special. I know that all of our team members will enjoy reading your review.
We all hope to see you back with us real soon.

Thank you,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 22, 2012

We stayed here, sight unseen. It was better than we expected. Clean, staff was friendly, food was decent, room was great - it even had a balcony. The veranda was a great place to sit and look at the ocean...or you could sit out on their private beach. The downside...parking. You can only valet park and it is not cheap, $21.00 per day or something like that. There were parking meters, but they had to be fed every 3 hours. Just be warned, it is not cheap---but compared to the other hotels in the area, a bargain. We would definately return.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear Linda F,

It is great to read that you enjoyed your stay with us. It is especially gratifying to hear how you enjoyed your accommodations and the service you received. We hope that you will return soon and enjoy a little more of the Pelican Grand. It is also nice to read that when compared to other hotel that you felt you received value for the money.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 22, 2012

Our first stay at Pelican Grand Beach resort--everything was exceptional--
rooms were spotless, front desk extremely polite and helpful, parking attendants helpful. Happy hour on the veranda was relaxing . Our server Michael O'hara was helpful in suggesting things to do, places to go. Breakfast was very good with exceptional service. Hope to sty at this hotel again on our next visit to Fort Laudrerdale.

Room Tip: Ocean Front- Veranda - relaxing view very quiet - we were on the sixth floor
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JEAN K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkeesler, General Manager at Pelican Grand Beach Resort, A Noble House Resort, responded to this review, December 1, 2012
Dear rocky g,

First please accept my apologies for the way you were treated and the feelings you had about how the details of your wedding were handled. I have to say this is very disappointing to read. I am very surprised as we get so many positive letters and review about our catering manager and the assistance she provides.
It is great to hear how our banquet manager was able to smooth things out and to make the day what you had hoped for in the end.
I do wish would give me a call so we can discuss further in order to improve our service.

Sincerely,
Bob Keesler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pelican Grand Beach Resort, A Noble House Resort

Property: Pelican Grand Beach Resort, A Noble House Resort
Address: 2000 North Ocean Boulevard, Fort Lauderdale, FL 33305-3727
Phone Number:
Location: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Fort Lauderdale
#7 Family Hotel in Fort Lauderdale
#7 On the Beach Hotel in Fort Lauderdale
#10 Romantic Hotel in Fort Lauderdale
#12 Business Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pelican Grand Beach Resort, A Noble House Resort 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Pelican Grand Beach Hotel Fort Lauderdale
Pelican Grand Beach Resort
Hotel Pelican Grand Beach
Pelican Hotel Fort Lauderdale

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